Completely wrong as I have said more than a few times
My preferred agent Travel Trolley bends over backwards to assist me if I have the slightest issue
As for getting help when I booked direct from Eva Etihad or as recently as last March China Eastern the less said the better, Never ever book direct if only for the reason 98% of the time it will be more expensive anyway
Twice this current year alone TT contacted me within 45 minutes by Email answering my queries
Book with agent and you also have a two pronged attack by getting hold of both agent and the airline
And no another utter internet myth that if you book with an agent the airline wont deal with you...utter utter bollacks