Certainly agree about the rooms being rather small and also the Thai food being westernized. I believe one of the best attributes the hotel has is the service, which is absolutely excellent.
When I had lunch there, with some coworkers, outside, they had these large umbrellas to shade you from the Sun. Of course the Sun is moving across the sky, so every 5 minutes or so, staff would come and move the umbrellas. to keep the shade in the right place.So I inquired how many staff the hotel has, after we had finished the meal i was escorted to the front desk and met the Manager, who told me they have 2.5 members of staff to every guest!