I have a serious issue with Lazada. My account was frozen after I accidentally logged in via VPN on their website. Up until then, I had always logged in using my email address. After that incident, I was prompted to unlock the account using the Lazada app, but I never received any code or notification.
I then tried, via the mobile app, to have a verification code sent to my phone number, but the app told me it was a different account.
When I contacted customer support, they told me my account would be suspended for 45 days. Later, I called again and insisted on a quicker resolution. I was promised that my account would be unlocked within two days, but nothing happened.
I place orders worth several hundred thousand Baht per year on Lazada. If it weren’t for the 30,000 Baht stuck in my wallet, I would already have switched to other platforms like Shopee, Noc-Noc, and others — which, in my experience, tend to have fewer fraudulent sellers anyway.
Currently, Lazada allows sellers to list hard-to-find Nvidia gaming graphics cards even though they cannot actually supply them. These shops effectively receive an interest-free loan from the many pending orders, which is how my wallet balance came about — I had requested a refund after one of those orders failed.
Should I consider involving a lawyer to recover the funds that are still stuck in my Lazada Wallet?