12go

[BlackBeach]

This morning I received a mail that our 9 pm flight with 12Go from Bkk to Chiang Mai on Jan 23 was cancelled.

Our international flight with Qatar arrives around 6 pm the same day and there's no other flight the same day to CM.

Is 12Go supposed to take care of accomodation in Bkk and compensate us for the already paid night at the hotel

in CM?

I never had any bad experience with Thai airlines since I came here for vacation or work from the early 9ties on, but

this is new to me. Was someone of you guys in the same trouble before and how was this handled? Thanks.

[Mahout Angrit]

This morning I received a mail that our 9 pm flight with 12Go from Bkk to Chiang Mai on Jan 23 was cancelled.

Our international flight with Qatar arrives around 6 pm the same day and there's no other flight the same day to CM.

Is 12Go supposed to take care of accomodation in Bkk and compensate us for the already paid night at the hotel

in CM?

I think you'll struggle to get any refund or compensation. I would suggest you book yourself to Chaing Mai with Air Asia who have a flight that leaves Bangkok at 20.40. Then argue with 12Go later and use the value of the ticket against either the return flight or another flight. At least that way you wont be out of pocket with hotels.

[BlackBeach]

Shit. I checked my ticket and our arrival with QR wasn't "around 6 pm" but 6:50 pm to be exact.

So I guess minimum connecting time is too short to catch the flight with AirAsia. Don Muang wouldn't

be a problem, but I don't know the new airport and all the ways around.

Does 12Go at least has to take care of accomodation for that night? Hanging around there for 13 hrs.

to take the first flight at 7 am isn't fun at all.

I can't believe this happened to anybody here in the forum before. How was this handled by the airline?

Thanks for your (not very encouraging) reply anyway, englishman...

[Mahout Angrit]

Thanks for your (not very encouraging) reply anyway, englishman...

12Go have cancelled on me also but I was able to get anothet flight on the same day. I also haven't been to the new airport yet so can't guage the time to transfer.

To be frank the 'low cost' airlines are just that, they compete with the buses and trains and you get the same service as if the train or bus would be delayed or cancelled. If you want international service you should stick to the international airlines such as Thai, Thai have a late flight to Chiang Mai but of course at a higher price. AlsoNok Air

The terms and conditions for cancellations by 12go are Here

and state

Schedules, Cancellations

9.1

Schedules : We will use our best efforts to avoid delay in carrying you and your baggage. We will endeavor to adhere to published schedules in effect on the date of travel. However, times shown in timetables, schedules or elsewhere are subject to change at any time and from time to time and we shall not be liable in any way whatsoever for any loss incurred by passengers as a result of such change.

9.2

Cancellation, Changes of Schedules : At any time after a booking has been made we may change our schedules and/or cancel, terminate, divert, postpone reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In the event of such flight cancellation, we shall at our option, either:

(a)

carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking; or

(

should you choose to travel at another time, retain the value of your fare in a credit account for your future travel provided that you must re-book within one(1) month therefore; or

©

make a refund to you in accordance with these Terms & Conditions.

9.3

Sole remedies : Upon the occurrence of any of the events set out in Article 9.2, the options outlined in Article 9.2 (a) to ©are the sole and exclusive remedies available to you and we shall have no further liability to you.

9. 4

Denied Boarding Compensation : If we are unable to provide previously confirmed space, we shall provide the first available flight even on other airlines to those passengers denied boarding. However NO other compensation will be provided by us.

[BlackBeach]

Thanks for the link - should've find it myself

So basically we're fxxxed

[BlackBeach]

FYI - I just returned from Thailand and I must say that I was pleasently surprised by the way 12Go handled the above mentioned issue. Upon arrival we went to their counter and they put us on an Air Asia flight the same night - actually we've had only 45 minutes time for the arrangement to be completed. And all that free of charge! Two low cost airlines pulling this together - respect and thank you :-)

[Flysiam]

I wouldn't fly 1-2-Go if they GAVE me a ticket. Overall, they are the most unreliable, and GROSSLY unsafe airline I have ever known.

Beyond me that they are still in business

[cdnvic]

I wouldn't fly 1-2-Go if they GAVE me a ticket. Overall, they are the most unreliable, and GROSSLY unsafe airline I have ever known.

Beyond me that they are still in business

Their 747s are rather er.... experienced.

[Who, me ?]

I wouldn't fly 1-2-Go if they GAVE me a ticket. Overall, they are the most unreliable, and GROSSLY unsafe airline I have ever known.

Beyond me that they are still in business

Well, if you got a ticket, give it to me....

I flew with them many times to CM and return , and I have not had any bad feeling. Their MD 82 seem fit, and I did not feel more unsafe than travelling with any other low cost here.

Why are you stating that they are grossly unsafe ?

[Soju]

I wouldn't fly 1-2-Go if they GAVE me a ticket. Overall, they are the most unreliable, and GROSSLY unsafe airline I have ever known.

Beyond me that they are still in business

Well, if you got a ticket, give it to me....

I flew with them many times to CM and return , and I have not had any bad feeling. Their MD 82 seem fit, and I did not feel more unsafe than travelling with any other low cost here.

Why are you stating that they are grossly unsafe ?

This situation is precisely why 12go is still in business, but they will probably never be more than a very minor player. Many people feel their aircraft are very outdated, perhaps unsafe, and that they aren't reliable. There are however enough people like you who only care about getting the cheapest ticket, and feel they are safe enough to keep them in business. The safety issue is very much open to debate and everyone will have their own opinion. But it's obvious that enough people have their doubts, which is why Nok Air and Air Asia dominate the LCC market in Thailand and 12go is at the bottom. As for me, I'm not planning to fly them anytime soon. The cost savings just aren't worth it to me.

[buriramboy]

you get what you pay for. my experiences on 12go were okay, apart from old aircrafts, i didnt have much to complain about.

BB

[aussiestyle1983]

I feel alot safer when I fly 12go than when I fly Air Asia. About 75% of my Air Asia flights have been cancelled due to not being full enough to make a profit (they said it was a techincal issue) but yes, when the check in counter is empty and they say your plane has technical problems, think otherwise.

Air Aisa's 737's make alot more un-healthy noises than the older MD 80 aircraft that 12go use.

I would always perfer a 737 over an MD80 anyday, but I would deffinently fly one of 12go's MD80's over an Air Asia 737.

Good luck to all who fly these airlines, but apart from the usual problems you get when flying low cost carriers, you could do worse.............

The 12go 747's and their 757 is another story (better take a bible if your getting on one of those old work horses)

[cdnvic]

AirAsia is modernising it's fleet with new Airbuses now. I haven't heard of anything in the works for 1-2-Go.

[leisurely]

We use airasia a lot (3+ times a month I would say). Around christmas we went to Chaing Mai with 12go. They were dreadful. Although the plane was newer, there wasn't any food to buy and on the return bit they cancelled three flights so that they could fill a bigger plane with those they had cancelled before. Not much fun with two children whining to get home. won't use them again. But as someone pointed out before, you get what you pay for.

[Flysiam]

I wouldn't fly 1-2-Go if they GAVE me a ticket. Overall, they are the most unreliable, and GROSSLY unsafe airline I have ever known.

Beyond me that they are still in business

Well, if you got a ticket, give it to me....

I flew with them many times to CM and return , and I have not had any bad feeling. Their MD 82 seem fit, and I did not feel more unsafe than travelling with any other low cost here.

Why are you stating that they are grossly unsafe ?

Used to be a pilot there.... I quit after numerous unreported engine failures, uncovered gross maintenance mismangement and their refusal to accomplish routine maintenance - let alone required repairs to inoperative systems. Doctoring of maintenance ltechnical logs... Things have not changed and doubt they ever will. Glad you have not have any bad feeling... ignorance is bliss and hope when the day comes that no one will feel a thing either....

Thats what I have to say about that!

[natural]

Can't recall exactly how many times I've flown in 747's (from the -100 series to the -400 series including the "combo" and "SP" versions); my guess is somewhere between 100 and 200 flights. But one of the scariest B747 flights I've had was on a 1-2-Go flight from BKK to Chiang Mai in perfect weather conditions. The reason? I sat right by the number 3 engine (the right inboard engine), and it was wobbling so badly from takeoff to landing that it looked like it was ready to snap off its pylon at any instant. There was little if any turbulence during that flight, and the other 3 engines were not wobbling at all (I checked out the left side during the flight). I swear I'd never seen a JT9D engine wobble as much, even in turbulent conditions. Anyway, that hour-long flight seemed like an eternity. Needless to say, it was my first and last experience with 1-2-Go's flying museum pieces. Perhaps their other planes are in better shape, I don't know. But that B747-100 I was on certainly takes the prize for jalopy of the skies!

P.S. Ever been to Phitsanuloke airport recently? There's an old Orient-Thai/1-2-Go B747 parked there, sans engines, just rusting away. What's up with that? Can't help thinking it might've been the one I flew. Anyone know what the story is behind that sorry-looking aircraft? Is it even airworthy at this point?

I wouldn't fly 1-2-Go if they GAVE me a ticket. Overall, they are the most unreliable, and GROSSLY unsafe airline I have ever known.

Beyond me that they are still in business

Well, if you got a ticket, give it to me....

I flew with them many times to CM and return , and I have not had any bad feeling. Their MD 82 seem fit, and I did not feel more unsafe than travelling with any other low cost here.

Why are you stating that they are grossly unsafe ?

Used to be a pilot there.... I quit after numerous unreported engine failures, uncovered gross maintenance mismangement and their refusal to accomplish routine maintenance - let alone required repairs to inoperative systems. Doctoring of maintenance ltechnical logs... Things have not changed and doubt they ever will. Glad you have not have any bad feeling... ignorance is bliss and hope when the day comes that no one will feel a thing either....

Thats what I have to say about that!

[Who, me ?]

Flysiam, your input is quite interesting, and might change my views on this airline. Based on this,...... which company then ??? TG ?

[cdnvic]

For low cost, Nok uses TG aircraft and service personel so that might be a bit more trustworthy.

[Flysiam]

For low cost, Nok uses TG aircraft and service personel so that might be a bit more trustworthy.

No idea what is better than the next...Nok did in fact use and still has some early retiree pilots from TG but have since hired many of their own pilots that are sorely lacking in experience. In fact many of the senior pilots at NOK have and are trying for positions at Air Asia (anyone care to see how many times Air Asia has run one of their planes off a runway in the last year...- SURPRISE - or not ).

I do know that 1-2-Go hired a group (30+) new Thai pilots last year ... with an amazing 250 hours of experience in a single engine recip and dropped them into the right seat of their MD-82's.... and who knows where now.....I would rather fly solo! They are cheap to pay and in fact all had to pay a whopping fee to get the job to pay pay for their training. Not totally unheard of anymore these days - but if ya got the baht ya got the job. Wanna fly??

The facts remain that there is a lack of experience as a whole in the kingdom when it comes to national pilots... I guess TG would have the most so... But then there is the maintenance factors and that is probably scarey across the board! For experience I guess TG but for the overall professionalism and comfort in an airline I would pay the extra and fly Bangkok Airways. They seem to have a class operation.. Just my opinion.

[cdnvic]

That would explain banking the 737 like a fighter jet on approach to Phuket.

Was kinda fun though.