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Hotel Canceled Booking.

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17 hours ago, siam2007 said:

 

 

That is not true.

Nowadays, booking.com has many "prepaid" rates on offer that are non-refundable.

At the same time, their sister company agoda is now offering "pay at the property" - rates.

They mix their business model

each hotel sets its policy>

some allow the customer to pay at the hotel, others want prepayment
hotel ALSO sets its cancellation policy

Booking.com invoices the hotel monthly for commissions due
 

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  • phuketrichard
    phuketrichard

    did the hotel cancel the booking or booking.com  very unusual. Assume u paid with cc, so raise the issue with them ( they can reverse the charge and if they do they charge the original site $25 )

  • Many websites allow you to make one-off bookings and payments without fully registering your details or setting up an account. agoda used to have that option years ago and since booking and agoda are

  • Hotels have a GM, General Manager certainly not a CEO.  You will not talk to him or her but to the Reservations Manager. Who cancelled the booking the hotel directly or the booking agent. Simply query

On 3/1/2018 at 1:24 PM, possum1931 said:

Who is the CEO? I wondered if the hotel canceled my booking because I gave negative reviews, but to be fair, I also gave positive reviews. ie, one neg view, shower was completely cold. One pos view, cleanliness was excellent.

So the hotel checks up on reviews for any customer it receives? And that includes finding out which is the username of the person who booked?

 

No.

Yeah, I think the bad review thing not likely. How would canceling your booking encourage you to write better reviews?

Do you guys really see a significant discount from what you can get direct from the hotels?


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2 hours ago, mogandave said:

Yeah, I think the bad review thing not likely. How would canceling your booking encourage you to write better reviews?

Do you guys really see a significant discount from what you can get direct from the hotels?


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Depends. Sometimes direct is cheaper.

On 3/4/2018 at 6:15 AM, mogandave said:

Yeah, I think the bad review thing not likely. How would canceling your booking encourage you to write better reviews?

Do you guys really see a significant discount from what you can get direct from the hotels?


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 I am almost permanenetly staying in hotels and it is very unusual to find a walk in rate cheaper than the cheapest booking agency rate. To the OP i would agree with others on here that 'Booking.com' are pretty good at resolving issues and i think you will be fine for refund

 I am almost permanenetly staying in hotels and it is very unusual to find a walk in rate cheaper than the cheapest booking agency rate. To the OP i would agree with others on here that 'Booking.com' are pretty good at resolving issues and i think you will be fine for refund


I’m sorry I was not clear. I was not talking about the walk-in or “rack-rate”, I am talking about pre-booking on the hotel’s website.

I just do not see that much of a difference.

Hotels often have a wider variety rooms to choose from.

Also, I think at least some of the hotels do not give “points” for rooms booked through third-party sites.

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