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Posted

Is anyone else having problems connecting to anything with AIS fibre?

 

No websites are opening for me and I can't even get to the page to report a problem on my mobile.

 

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Posted

It’s very very slow loading on certain sites and some won’t open. I suspect there is a problem with one of the international links, as, for me, local sites seem to be fine.

Posted

I'm getting [some] local sites to open including one that thai visa has had a falling-out with but it's basically down.

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Posted
I was having the same problems last night, gave up and went to bed. All is good this morning. 
Ditto for me yesterday. Started mid afternoon where some international web sites were very slow and youtube.com and google.com were completely unreachable. Also couldn't make a VPN connection.

Then around 7pm things got a little better but youtube.com very slow and could only reach certain international sites...reaching CNN.com was hit and miss.

Then things got really bad around 9:30pm...I had a IPV6 connection but no IPV4 connection. Neither of my AIS Playboxes could connect to AIS IPTV except on a hit and miss basis...ditto when trying youtube.com. My Nivida Shield box wasn't getting any connection worth a darn either.

But around 11pm everything started working as normal again and a quick check this morning showed all is still fine.

I'm in western Bangkok.

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  • Thanks 1
Posted

Same here, I tried to search for threads last night and saw many people complain about the issue (in thai) in pantip.com. Was apparently down for some maintenance and supposed to be back at 10pm, it didn't so I gave up. This morning everything's ok.

 

Another point is about the support. I called around 8pm and all I got was a recorded message saying "if you have problems connecting to the internet, post them on our website, a link will be sent to you by sms".

 

Then the sms said: "To inform us about unable to connect to the internet just clicking this link: https://newfibre.ais.co.th/ReportProblem/Login" 

 

They used to have support on 1185, then they moved it to 1175 and now apparently ended human support..? When I tried to call 1175 again at about 9pm, couldn't even get the call to get connected.

Posted

Who fiddles with the net :ermm:

Shark bite :biggrin:

Two days ago extreme breakdown of international speeds at ToT (other thread).

Posted




 
Another point is about the support. I called around 8pm and all I got was a recorded message saying "if you have problems connecting to the internet, post them on our website, a link will be sent to you by sms".
 
Then the sms said: "To inform us about unable to connect to the internet just clicking this link: https://newfibre.ais.co.th/ReportProblem/Login" 
 


I did the same thing last night around 10pm. Called..selected the choice that sent me the same weblink via SMS but trying to go to the link just gave me a bad link response...and I'm using my DTAC internet connection for the SMS so the problem was on the AIS end.

Then called back and selected the "Talk to a Rep" selection...listened to music for about 5 minutes and then I hung up.

As mentioned earlier at around 11pm AIS Fibre was working properly again...to include their Playbox. Yeap, yesterday/Saturday they had some major problems...mostly with international connections but it went downhill to affect even their domestic connections...and their Playbox network/IPTV practically stopped working also.

But after being with AIS Fibre for around 21 months it's only the second time they have had an outage or semi outage lasting for X-hours--at least on my connection here in western Bangkok. I'm sure others in Thailand have had different uptime results. And if you where just accessing "certain" websites or not using a Playbox a person may not have even noticed it.


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Posted (edited)
35 minutes ago, Pib said:

selected the choice that sent me the same weblink via SMS but trying to go to the link just gave me a bad link response...

The original link still gives a 404 result, since they ended the SMS with a period that is interpreted as part of the link.. 
Someone learned in school they need to end a sentence with a full stop. I guess nobody bothered to see what happens to users who try to click the link...

Edited by XGM
Posted
5 hours ago, XGM said:

The original link still gives a 404 result, since they ended the SMS with a period that is interpreted as part of the link.. 
Someone learned in school they need to end a sentence with a full stop. I guess nobody bothered to see what happens to users who try to click the link...

Sure enough...I still had the SMS so I pasted the link "minus the ending period" into my browser and it took me to the weblink without and error....and it was where you log onto your AIS Fibre account.

 

Posted

This afternoon I got a SMS from AIS apologizing for it being down yesterday, what surprised me was that they said they would give discount for the day that would be prorated in next months statement.  Should note that I did try to call when it went down but didn't talk to anyone, so that was nice of them.

 

 

 

Posted
This afternoon I got a SMS from AIS apologizing for it being down yesterday, what surprised me was that they said they would give discount for the day that would be prorated in next months statement.  Should note that I did try to call when it went down but didn't talk to anyone, so that was nice of them.
 
 
 
Me too. The service from AIS is pretty good. Just hope the outage was a one-off.

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Posted
This afternoon I got a SMS from AIS apologizing for it being down yesterday, what surprised me was that they said they would give discount for the day that would be prorated in next months statement.  Should note that I did try to call when it went down but didn't talk to anyone, so that was nice of them.

 

 

 

Should be 50% off for the whole month. Depending on package, 30B discount sounds cheap for the inconveniences caused.

 

Posted
2 hours ago, brewsterbudgen said:

Me too. The service from AIS is pretty good. Just hope the outage was a one-off.

I got the same SMS. 

An improvement in service will be if they send an message to notify clients there is a serious problem when it occurs, to let us know we don't need to start troubleshoot router / modem / restart everything / try to contact AIS or search for others with the same problem.

  • Like 1
Posted

AIS Fibre has definitely been having some network issues other than just the most recent problem on Saturday. 

 

Another issue has been their IPv6 network.   For those of you who have IPv6 activated on your AIS Fibre account you probably now you can run a couple of IPv6 quick tests by going to either of the two below websites to confirm your IPv6 (and IPv4) connection and your device/computer IPv6 setup are working properly.    Now if you don't have IPv6 activated on your AIS Fibre account (only have IPv4) then you wouldn't even know AIS was having some IPv6 issues/problems.

 

https://test-ipv6.com/

 

http://ipv6-test.com/

 

The second link above runs a more thorough test on your IPv6 connection to include testing your browser for IPv6 connectivity, fallback, etc.   By fallback I mean if a particular website you want to reach has both an IPv4 and IPv6 address the browser will first try to make an IPv6 connection to that site and if unable to within a very short period of  time (like around 1 second) it will fallback to an IPv4 connection. 

 

Browsers (i.e, Chrome, Edge, Firefox, IE, etc) by default are programmed to prefer IPv6 over IPv4 although you can change that configuration (at least in Windows) by making a change to prefer IPv4 over IPv6 if you desire....or you can even deactivate IPv6.  That change is made in a Windows regristery setting and not a browser setting.  

 

Now for me I know my computers are setup properly for IPv6 since I've pulled fully successful tests on both of above websites before....that is, pulling a 10 for 10 at the first weblink and 20 for 20 at the second weblink.

 

Anyway, for the last week or so whenever I ran the test at the second link above it would automatically make an IPv4 connection no problem but say there is no fallback to IPv6 and then give me a lower 16 out of 20 score since my IPv6 is not working fully...it's working just not as it should.  And that problem could be caused your internet provider, your router IPv6 setup not correct or deactivated, and/or your device/computer setup. 

 

However, if entering an IPv6-only website I can reach that IPv6 site no problem.    And if I went to the Nperf.com speed test website it was not showing mey any of their IPv6 test servers...only showing me their IPv4 test servers.  Once again, that was another confirmation to me something wasn't quite right with the AIS IPv6 network connection.

 

As mentioned I knew my IPv6 setup was correct on computers...and my router also.  Plus all three of my browsers (i.e., using Chrome, Edge, or IE) on both computers reported the same IPv6 fallback issue.   So all fingers pointed to an issue with the AIS Fibre IPv6 network setup.   I never called AIS Fibre about it...figured it was something they would get fixed (eventually).

 

But at this millisecond in time their IPv6 network seems to be working 100%....I get fully successfully test results at the IPv6 test weblinks above and when going to Nperf.com I also see IPv6 speed tester servers (they are identified with the IPv6 designation; the remaining servers are IPv4 test servers).   See my results in the three below snapshots.

 

 

Capture1.JPG.d46f5e192de10b688b83df39c371cc02.JPG

 

Capture2.JPG.14afa628df15d6a1453f88d95a05cc1e.JPG

 

Capture3.JPG.23175f6b38801d321e2693b85ad0f8e4.JPG

 

 

Posted

AIS Fibre Testmy.net single thread speed test to Singapore also zipping along....205Mb download speed result..test run during prime time at 8:30pm Thailand time.  I'm on their 200/50Mb speed plan.

 

E7gTxvIwo.png

 

 

Posted (edited)

Update on IPv6.  Yesterday/Tuesday I watched the AIS Fibre IPv6 connectivity pretty close by running multiple test using the ipv6-test.com website playing attention to the total score and browser "fallback" result.   And if the fallback result said my default was "IPv4 with no IPv6 fallback" (versus the desired default IPv6 with IPv4 fallback) I would then check the Nperf.com speed  test website to see if it showed me both IPv6 and IPv4 test servers...and it would not show any IPv6 servers...only show IPv4 servers. 

 

This confirmed to me the AIS Fibre IPv6 network, although working as I can still reach IPv6-only websites when entering such website addresses their IPv6 network, was probably getting loaded down and then pushing/steering my connection to an IPv4 connection.  

 

This Wednesday morning starting at about 9am I watched my IPv6 connectivity again by using the ipv6-test.com and nperf.com websites.  Up to around 10:45am every test I ran always resulted in the "Default IPv6 with IPv4 fallback" connection....you would get a IPv6-test.com perfect result like shown in the first partial snapshot below.   

 

But starting around 10:45am to 11:00am additional tests would either show a "Default IPv4 with IPv6 fallback" or a worst result of "Default IPv4 with no IPv6 fallback" as shown in snapshots two and three below. 

 

To me these results show as more people come online during the day the AIS Fibre "IPv6" network is probably getting loaded down...still working...just approaching its max load...and then AIS Fibre automatically starts steering a person towards an IPv4 connection.   You still have an IPv6 connection if needed for an IPv6-only website, but instead of it being used AIS Fibre is steering you towards an IPv4 connection.

 

Now if you don't have IPv6 activated on your AIS Fibre account your test result will always be as shown in snapshot 3 below since you only have IPv4 connectivity.   IPv4 is still the 800 pound guerrilla for internet connections, but IPv6 is the IPv4 replacement and slowly replacing IPv4 primarily because the number of IPv4 address has basically run out in most areas of the world....must transition to IPv6 which basically has an unlimited number of addresses. 

 

IPv6 is slowly being used more and more, but I estimate it will be at least another 5 years before it exceeds 50% usage...right now on a worldwide basis it's only up to around 20% usage mostly because many ISPs and websites haven't implemented IPv6 yet...costs money to transition.  AIS Fibre is the only major ISP provider in Thailand who has implemented it...and as far as I know 3BB and True are still in the IPv6 implementation testing phase.

  

Snapshots I talked about.

 

Prefect Score...20 of 20...IPv6 connection used as Default with IPv4 fallback...what I was getting up to about 10:45am this Wednesday morning.

Capture3.JPG.3dcc864e58ea4c1fcb7dceedae6f8be1.JPG

 

 

Good score...19 of 20...however, IPv4 now being used as the Default connection but I still have automatic IPv6 fallback....started getting this around 10:45am to 11:00am.  Checking Nperf.com both IPv6 and IPv4 test servers are shown.

Capture2.JPG.ac881bc955a4b76d027a552d401944ce.JPG

 

 

Lower score due to "no IPv6 automatic fallback"....IPv4 being used as Default....started getting this around 11:00am this morning.  And if checking on Nperf.com there are no IPv6 servers shown; only IPv4 servers.   Yeap, AIS Fibre IPv6 network is now probably loaded to the max not allowing automatic fallback....you still have IPv6...just not automatic IPv6.

Capture.JPG.dbb3a90cca19dfdd0ab8b03f9244d491.JPG

 

 

 

 

 

Edited by Pib
Posted
6 minutes ago, Pib said:

IPv6 is slowly being used more and more

When I did my Computer Science degree, the professor in Networking course described the new IPv6 protocol.

 

That was 1999. So yes, slowly.

 

On a sidenote, IPv6 has serious security issues - you are off better just disabling it.

Posted
1 hour ago, XGM said:

On a sidenote, IPv6 has serious security issues - you are off better just disabling it.

What kind of serious security issues? 

 

And yea, the IPv6 takeoff has been slow...it was until around 2012 when the IPv4 addresses started running out than many ISPs/companies began the transition to IPv6.   This Google webpage gives IPv6 adoption stats, to include by country.

https://www.google.com/intl/en/ipv6/statistics.html#tab=ipv6-adoption&tab=ipv6-adoption

 

If you are talking IPv6 security issues due to an ISP using an IPv6 "tunneling" protocol ,which may be less secure than IPv4 since tunneling is the poor-man's implementation of IPv6, AIS Fibre does not use tunneling to implement IPv6...they use the "Native" (non-tunneling) IPv6 implementation.  Or maybe ISP personnel not being as knowledgeable on the newer IPv6 compared to older IPv4?

IPV6 vs IPV4: what are they, what’s the difference, which is most secure?

https://www.comparitech.com/blog/vpn-privacy/ipv6-vs-ipv4/

 

IPv6 Security Training Course (talks some myths of IPv6 security)

https://www.ripe.net/support/training/material/ipv6-security/ipv6security-slides.pdf

Posted
26 minutes ago, Pib said:

If you are talking IPv6 security issues due to an ISP using an IPv6 "tunneling" protocol ,which may be less secure than IPv4 since tunneling is the poor-man's implementation of IPv6, AIS Fibre does not use tunneling to implement IPv6...they use the "Native" (non-tunneling) IPv6 implementation.  Or maybe ISP personnel not being as knowledgeable on the newer IPv6 compared to older IPv4?

Another issue is with VPNs. Many of them do not properly support IPv6 and will leak your IP address.

https://research.csiro.au/ng/wp-content/uploads/sites/106/2016/08/paper-1.pdf

 

 

Posted
1 hour ago, XGM said:

Another issue is with VPNs. Many of them do not properly support IPv6 and will leak your IP address.

https://research.csiro.au/ng/wp-content/uploads/sites/106/2016/08/paper-1.pdf

Seems that paper talked about all the problems with VPNs in general regardless of whether you are using IPv4 or IPv6.  Like how VPN can still leak your IPv4 or IPv6 address.   Did see one paragraph that talked IPv6 (quoted below) and how many VPNs apparently did not route the IPv6 traffic through the VPN tunnel which allowed the address to leak.   Maybe that's because IPv6 is IPSec encrypted already...and/or like you said the VPN provider don't properly support IPv6. 

 

Most VPN servers now days are IPv4 only....when connecting to them you are making a IPv4 connection.   Ditto for for many speed testers such as the popular speedtest.net---they only have IPv4 servers.    But other speedtesters like Nperf.com do have IPv4 and IPv6 test servers.

 

Additionally, DNS leaks can happen for more reasons than from use of a VPN...like the WebRTC service built into browsers.  

 

But for folks who do want to have IPv6 and IPv4 like to reach the increasing number of IPv6-only websites and be on another internet highway other than the jammed up IPv4 highway IPv6 is a good thing and our future.   And as already said a person can easily deactivate IPv6 at least in Windows in several ways such as just turning it off in their network settings...heck a person can even turn off their IPv4 connection. Or turn IPv6 off and on in their router.  And a person can even tell their ISP to deactivate it for their account/line "on the ISP end" but then you can't turn it on and off at will when you do want IPv6.

 

Quote

IPv6 and DNS leaks. We observe that 84% of the analyzed VPN apps do not route IPv6 traffic through the VPN tunnel. Moreover, 66% of the VPN apps do not forward DNS traffic through the VPN tunnel so any in-path observer can monitor the DNS networking activity of the user. IPv6 and DNS leaks can ease user monitoring and censorship. Consequently, VPN apps like HideMyAss and VPNSecure which claim to provide security and anonymity are not effective against surveillance and malicious agents. Traffic leaks can be the result of intentional design decisions, lack of IPv6 support or even the result of developer-induced errors when configuring the routing parameters of the VPN app. Unfortunately, we cannot identify the root cause for such artifacts.

 

 

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