Flight Cancelled.

[NoshowJones]

Something I want to point out here, exactly two years ago, I was sitting on the plane from Heathrow to Glasgow, after about two hours due to some sort of breakdown, we had to change to another plane which meant the plane arrived in Glasgow more than two hours late.

 

I booked this flight with the same travel agency, and I was awarded compensation, I cannot remember the exact amount, but it was more than 100.GBP.

 

I saw an article in a news paper here from a company called runwayclaims.com. This is similar to how I claimed for the plane being two hours late two years ago.

[robin33]

Something I want to point out here, exactly two years ago, I was sitting on the plane from Heathrow to Glasgow, after about two hours due to some sort of breakdown, we had to change to another plane which meant the plane arrived in Glasgow more than two hours late.
 
I booked this flight with the same travel agency, and I was awarded compensation, I cannot remember the exact amount, but it was more than 100.GBP.
 
I saw an article in a news paper here from a company called runwayclaims.com. This is similar to how I claimed for the plane being two hours late two years ago.

Here is the dutch version. https://www.euclaim.nl

Sent from my Moto G (5) Plus using Tapatalk

[NoshowJones]

1 hour ago, robin33 said:

Here is the dutch version. https://www.euclaim.nl

Sent from my Moto G (5) Plus using Tapatalk
 

I cannot read Dutch.

[KneeDeep]

12 hours ago, mogandave said:

 

Assuming you actually booked on the flight.

 

 

I have no idea what this means nor why someone liked the post.:)

What on earth does it mean? 

 

[KneeDeep]

9 hours ago, sandyf said:

You are wrong, all approaches I made to the airline were refused on the basis the ticket had been purchased through an agent. Why on earth do you think I had to take it to court, last resort.

 

Nope. You are wrong. You are confusing different issues. 

The refund has to be agreed by the airline and processed via the agent. Compensation with reference to EC 261/2004 is strictly direct with the airline.

 

When it comes to 261/2004, some airlines will attempt to stall or simply lie about the length of delay or the reasons for the delay or cancellation.

 

So sometimes you need to resort to the CAA of the relevant country to stimulate their interest.

 

You just decided to go through the court system to cut through the barriers that the airline used to attempt to hamper your progress.

 

The airline probably just attempted to bamboozle you. Good for you that you called their bluff.

 

But the law is as I described and is the reason that you won the case.

Edited September 15, 2018 by KneeDeep

[sandyf]

13 hours ago, KneeDeep said:

 

The refund has to be agreed by the airline and processed via the agent.

 

Not correct.

I received the basic cost of the tickets from the airline and I received the agents commission from the agent. Consequential loss(hotel bookings,coach travel etc) and compensation were split between the airline and agent. Received 3 separate payments, 2 from the airline and one from the agent. 

[KneeDeep]

On 9/15/2018 at 4:42 AM, Aussieroaming said:

I had a return first class flight with an airline. When I got to the airport they had downgraded the flight and I flew business class on the return sector. When I called the airline for compensarion they referred me back to the agent and told me any claims had ro go through them. When I called the agent they said not their issue as the airline changed planes, so talk to them. End result, no refund or interest from either party, after which I ceased using the services of both airline and agent and now book online with the airline only. I wondered if flight cancellations were treated in the same manner if booking not direct to the airline.

 

Anything to do with EU 261/2004?

[KneeDeep]

8 hours ago, sandyf said:

Not correct.

I received the basic cost of the tickets from the airline and I received the agents commission from the agent. Consequential loss(hotel bookings,coach travel etc) and compensation were split between the airline and agent. Received 3 separate payments, 2 from the airline and one from the agent. 

 

Your case is unclear. In the event of a cancellation, the airline has to re-route you, with another airline if necessary.

So if they did not do that, they are responsible for your costs.

 

It isn't clear as to what part of your claim pertains to EU 261/2004. 

When it comes to payouts with concern to EU 261/2004, the airline is responsible and payment s come directly from them, regardless of whether you have booked via an agent.

 

It appears you were seeking a refund of the original tickets, as opposed to the cost of the new tickets. 

Consequential losses in relation to them not re-routing you in accordance with their obligation another part of it.

 

In your case, usually the airline will refund to the agent and the agent pays out to you, taking their fee on the way.

But for some reason, the airline refused you even a refund.

So, you, rightly, took them to court and made them pay.

Sometimes, they try it on.

 

[NanLaew]

On 9/15/2018 at 11:02 AM, sandrabbit said:

Last year I had 2 KLM flights canceled with less than 24hrs notice, UK to AMS then AMS BKK because of bad weather. I could not claim any compensation as it was beyond the airlines control and as I hadn't got to the airport the 1 extra nights accommodation was at my expense.

That's the Air France policy.

 

AF canceled their early morning ABZ-CDG flight due to a fuel truck drivers strike in Paris. They said they had me on the next flight and after an overnight, onwards to CKY the following day. When I pointed out that they only flew to Conakry 4 days a week and would need 2 nights in Paris, they said sorry about that... and that was it. No compensation or accommodation was provide by them as they said the divers strike strike wan't their fault. They did upgrade me to the front of the bus at check-in 2 days later. When I asked if this was because of my disrupted itinerary, the check-in clerk played dumb and said, 'Pardon?'

[sandyf]

19 hours ago, KneeDeep said:

Your case is unclear.

I made it fairly clear, the airline refused to deal with a refund and the agent refused to deal with a refund

[stevenl]

On 9/15/2018 at 6:59 PM, KneeDeep said:

 

I have no idea what this means nor why someone liked the post.:)

What on earth does it mean? 

 

Quite clear. The OP most likely was not booked on the flight due to the TA waiting for a discounted ticket. So any compulsory refund from the airline would not be applicable since the OP wasn't booked.

[KneeDeep]

4 hours ago, sandyf said:

I made it fairly clear, the airline refused to deal with a refund and the agent refused to deal with a refund

 

 

That is not all there is to it. You are over-simplifying and confusing at the same time.

 

That the airline refused to pay compensation due to EU 261/2004, is down to the airline, nothing to do with  the agent.

But you write about a refund, whilst omitting anything to do with the airline offering to re-route. Did you ask? Did they offer?

The airline have the contract to take you from A to B, not the agent. If they don't do it, it is they who owe you the duty of care. The agent is selling you a flight ticket.

So the fact that they pointed you towards the agent, appears to confirm that they were simply trying to fob you off.

The agent, rightly, will tell you that the airline have to pay them first.

 

I also don't know if you were paid compensation due to EU 261/2004. You have just stated 'compensation'.

It is also unclear for what exactly that you sued each of them. But it seems the court sorted it out for you.

 

As an example, I had a flight with Alitalia from South America. The flight arrived at least four hours too late.

Wrote to the airline and they refused to pay out. Nothing to do with an agent, they just try to avoid paying out. 

So I just applied more pressure until they gave me the 600€ due. Didn't need to go to court as I wasn't claiming consequential losses etc.

 

But it has nothing to do with purchasing via an agent. Nothing at all.

[KneeDeep]

4 hours ago, stevenl said:

Quite clear. The OP most likely was not booked on the flight due to the TA waiting for a discounted ticket. So any compulsory refund from the airline would not be applicable since the OP wasn't booked.

 

No, not clear at all that it was supposed to be irony, because of the typographical error.

 

Quote

Assuming you actually booked on the flight.

 

What he meant to write was;

 

Quote

Assuming you are actually booked on the flight.

 

with perhaps a wry smile in there.

 

My reply was to Aussieroaming's question to Fanjita with reference to EU 261/2004 and not in relation to the OP's problem of ticket not being issued at all.

 

How did the OP not notice that they did not have an electronic ticket for the flight?

Edited September 17, 2018 by KneeDeep

[mogandave]

I guess it should have been: Assuming you were actually booked on the flight.

[stevenl]

12 hours ago, KneeDeep said:

 

No, not clear at all that it was supposed to be irony, because of the typographical error.

 

 

What he meant to write was;

 

 

with perhaps a wry smile in there.

 

My reply was to Aussieroaming's question to Fanjita with reference to EU 261/2004 and not in relation to the OP's problem of ticket not being issued at all.

 

How did the OP not notice that they did not have an electronic ticket for the flight?

I understood, others I presume understood.

 

So it was clear, just not to you.

[CharlieH]

A number of bickering posts removed.

[KneeDeep]

On 9/17/2018 at 1:42 PM, mogandave said:

I guess it should have been: Assuming you were actually booked on the flight.

 

Indeed.

[wellred]

I've not read all the posts above but have been a 'victim' of a few cancelled KLM flights I can share my experience.

1st flight from Amsterdam to London. KLM overbooked. I was put up in a hotel (not in the city centre unfortunately) and given €250 refund as compensation.

2nd flight was from London to Amsterdam recently. KLM cancelled the flight I was on and I was rebooked for a flight leaving a few hours later. I was given a credit note for €350 as compensation which I need to redeem by next year, or I can take €250 refund instead. Going with the former as I can put that towards a holiday next year.

Either way if the cancellation was out of your hands you should get something. I've had nothing but good service from them whenever I've had any queries so if it's not yet resolved, drop them a note and they will get back to you. I find on FB messenger they respond within an hour.

[stevenl]

8 hours ago, wellred said:

I've not read all the posts above but have been a 'victim' of a few cancelled KLM flights I can share my experience.

1st flight from Amsterdam to London. KLM overbooked. I was put up in a hotel (not in the city centre unfortunately) and given €250 refund as compensation.

2nd flight was from London to Amsterdam recently. KLM cancelled the flight I was on and I was rebooked for a flight leaving a few hours later. I was given a credit note for €350 as compensation which I need to redeem by next year, or I can take €250 refund instead. Going with the former as I can put that towards a holiday next year.

Either way if the cancellation was out of your hands you should get something. I've had nothing but good service from them whenever I've had any queries so if it's not yet resolved, drop them a note and they will get back to you. I find on FB messenger they respond within an hour.

"Either way if the cancellation was out of your hands you should get something. I've had nothing but good service from them whenever I've had any queries so if it's not yet resolved, drop them a note and they will get back to you. I find on FB messenger they respond within an hour."

And what if it was out of their hands as well, due to the TA messing up? Which seems to be the case.

[OJAS]

On 9/11/2018 at 10:58 AM, Chivas said:

You're were not bumped, overbooked or anything in between.

Indeed. Since September does not exactly fall within the peak tourism period here in Thailand it is possible that the OP's original flight was not full in the first place.

 

Fingers firmly crossed that he doesn't encounter similar problems with his eventual return flight.....

[NoshowJones]

On 9/19/2018 at 12:54 AM, stevenl said:

"Either way if the cancellation was out of your hands you should get something. I've had nothing but good service from them whenever I've had any queries so if it's not yet resolved, drop them a note and they will get back to you. I find on FB messenger they respond within an hour."

And what if it was out of their hands as well, due to the TA messing up? Which seems to be the case.

It definitely seems it is the TA who have messed up. Maybe a case for the Consumer Protection Board. I have read good reports about them.

[NoshowJones]

On 9/18/2018 at 3:30 PM, KneeDeep said:

 

Indeed.

I was booked on the flight, I have proof of that, the Travel Agency is going to have to come up with something.

[watcharacters]

On 9/9/2018 at 5:55 PM, possum1931 said:

I don't know why it was cancelled, I phoned travel agency last night to confirm,and they told me it was cancelled, they brought a new travel initerary to my hotel and gave me the money for another night.

So it is possible I will not get any compensation?

 

This is highly country specific.    I believe the UK has far better consumer protection laws than my country the USA.  

 

In the USA the matter of cancellation beyond the control of the airline, eliminates most all possibilities of any compensation  for an impacted customer.

 

We all do things differently  but in this day and age, I  personally don't hesitate for a moment to simply place an international call to get to the "horses mouth"  for such issues.    In this case the "horses mouth" would be the airline itself.  (no disrespect intended for the travel agent)

 

 

[NoshowJones]

2 hours ago, watcharacters said:

 

This is highly country specific.    I believe the UK has far better consumer protection laws than my country the USA.  

 

In the USA the matter of cancellation beyond the control of the airline, eliminates most all possibilities of any compensation  for an impacted customer.

 

We all do things differently  but in this day and age, I  personally don't hesitate for a moment to simply place an international call to get to the "horses mouth"  for such issues.    In this case the "horses mouth" would be the airline itself.  (no disrespect intended for the travel agent)

 

 

I have spoken to the airline and it seems the fault is with the travel agency, the

plane was not cancelled or overbooked.

[watcharacters]

15 hours ago, possum1931 said:

I have spoken to the airline and it seems the fault is with the travel agency, the

plane was not cancelled or overbooked.

 

Thanks for that update.   I always recommend a direct call to airlines, banks, government agencies, and companies.

It's likely to muddle things when involving an unnecessary  third party.

 

Your news doesn't bode well for any airline compensation.

 

Good luck, nevertheless.

 

 

[KneeDeep]

19 hours ago, possum1931 said:

I was booked on the flight, I have proof of that, the Travel Agency is going to have to come up with something.

 

 

Did you have an e-ticket number? You couldn't have been booked on the flight if you didn't have an e-ticket. 

Either way, you are past that and now have to decide what it is that you want from the agent.

There is no question that they made a blunder, but you will need to come up with a figure and then justify it. If the CPB asked you about your losses, what will you tell them?

If you don't really have any loss at all, perhaps you can chalk it up to experience and give Thailand agents a miss in the future.

I always use a UK credit card to pay for flights, as it gives me added protection and buy from reputable agents or direct from the airline.

The days of buying cheap flights from Thailand are long gone. So absolutely no advantage in buying from a Thailand agent.

Buy online from a reputable agent who will issue an e-ticket and not BS excuses or buy direct from the airline.

 

Mocked up e-ticket number; 

[NoshowJones]

i am back in Thailand and have been to see the travel agency, I know the airline was not at fault, but I told the TA lady that I was now going to sue the airline, just to see her reaction.

She then admitted that the TA was at fault as their system was down. Personally, I do not believe that, I think she was trying to be fly and had tried to make some money out of my booking.

I told her I was looking for compensation and what was she going to do about it. She said to leave it with her and she will be in touch with me within a week.

I think this will end up with me getting in touch with the Consumer Protection Board.

[stevenl]

On 10/3/2018 at 2:07 PM, possum1931 said:

i am back in Thailand and have been to see the travel agency, I know the airline was not at fault, but I told the TA lady that I was now going to sue the airline, just to see her reaction.

She then admitted that the TA was at fault as their system was down. Personally, I do not believe that, I think she was trying to be fly and had tried to make some money out of my booking.

I told her I was looking for compensation and what was she going to do about it. She said to leave it with her and she will be in touch with me within a week.

I think this will end up with me getting in touch with the Consumer Protection Board.

If they compensated you for the accommodation, what is your loss, except a day delay?

 

I would leave it as it is, no point in going through a process like this for a marginal reward, and I wouldn't use the same TA again.

[NoshowJones]

4 hours ago, stevenl said:

If they compensated you for the accommodation, what is your loss, except a day delay?

 

I would leave it as it is, no point in going through a process like this for a marginal reward, and I wouldn't use the same TA again.

I won't be using any TA again, it will be online. But I do not see why I should not go to the Consumer Protection Board if the TA do not do something about it.

[fanjita]

On 10/5/2018 at 4:51 AM, possum1931 said:

I won't be using any TA again, it will be online. But I do not see why I should not go to the Consumer Protection Board if the TA do not do something about it.

They probably don't care as very little chance of anything remotely useful coming out of this.  Take it on the chin, I reckon.