Trouble Again

[farangconnection]

My Max-net went down on Tues. I waited till wednesday to see if it would come back; but no. Phoned . Was told the probable cause is my modem overheating. Switch it off for two minutes. What rubbish. It's been on for 1 1/2 years. Of course nothing. Phoned again. Aked them if they had trouble their end. They said NO. Put the phone down re-dialled. Man this time. Asked them if they had troubles their end. Said YES. But it was fixed yesterday. Waited three hours. Nothing Phoned. Started shouting. Checked internet again. This time I went on to 'properties/internet protocol. Noticed that where it normally had " Get I.P. address automatically, it had some new numbers in. Changed it back to what it was before. One computer had internet. Three didn't. Four hours later techs turn up. Did something with puter. All O.K.

When they had gone, I checked protocol again, and I had a completely new I.P. address.

So they had changed my I.P. address on their system, and would not tell me.

WHAT IS WRONG WITH THESE PEOPLE??????????????????

[Donnyboy]

My Max-net went down on Tues. I waited till wednesday to see if it would come back; but no. Phoned . Was told the probable cause is my modem overheating. Switch it off for two minutes. What rubbish. It's been on for 1 1/2 years. Of course nothing. Phoned again. Aked them if they had trouble their end. They said NO. Put the phone down re-dialled. Man this time. Asked them if they had troubles their end. Said YES. But it was fixed yesterday. Waited three hours. Nothing Phoned. Started shouting. Checked internet again. This time I went on to 'properties/internet protocol. Noticed that where it normally had " Get I.P. address automatically, it had some new numbers in. Changed it back to what it was before. One computer had internet. Three didn't. Four hours later techs turn up. Did something with puter. All O.K.

When they had gone, I checked protocol again, and I had a completely new I.P. address.

So they had changed my I.P. address on their system, and would not tell me.

WHAT IS WRONG WITH THESE PEOPLE??????????????????

mentality of a public company worker on low wage + mai bpen rai attitude = dont give a sh*t

[PeaceBlondie]

Communication breakdown.

a. they have no idea what they are doing.

b. they can't even explain it in Thai, Burmese, or Tlingit.

c. they surely cannot explain it clearly in clear English clearly.

d. if they told you clearly, you wouldn't like the truth.

e. they have 19 more calls to make to angry farang, and they can't be arguing all day.

f. Any or All of the above.

[Kyosuken]

You seem to get a static Ip adress with maxnet ? or was it that your router was "hard reset" ? cause well it's impossible to have 4 computers with the same public IP address at the same time.

You said you changed one IP settings and it worked for one computer and not for the other 3. What i guess is that for some reason DHCP from your router was broken or whatever, the guy that came to your place may just have changed the dhcp settings on the router that's why your ip(s) are different now.

Cause unless you have one computer getting a direct connection (through a modem only,not by a modem/router and then using ICS for sharing to other computers) usually this is the router getting the public ip address (the one that allows you to surf the net) so what ip you have in your computers are irrelevant (because they can be whatever you want in these range 10.x.x.x 192.168.x.x 172.16.x.x).

[farangconnection]

You seem to get a static Ip adress with maxnet ? or was it that your router was "hard reset" ? cause well it's impossible to have 4 computers with the same public IP address at the same time.

You said you changed one IP settings and it worked for one computer and not for the other 3. What i guess is that for some reason DHCP from your router was broken or whatever, the guy that came to your place may just have changed the dhcp settings on the router that's why your ip(s) are different now.

Cause unless you have one computer getting a direct connection (through a modem only,not by a modem/router and then using ICS for sharing to other computers) usually this is the router getting the public ip address (the one that allows you to surf the net) so what ip you have in your computers are irrelevant (because they can be whatever you want in these range 10.x.x.x 192.168.x.x 172.16.x.x).

No........what I said was that before, each computer had " get I.P. address automatically" selected. And I was told that I have to keep it like that. Now I have four different I.P. addresses. i.e. ending in 11,12,14 & 15 which they put on when they came on wednesday.

[brianinbangkok]

You seem to get a static Ip adress with maxnet ? or was it that your router was "hard reset" ? cause well it's impossible to have 4 computers with the same public IP address at the same time.

You said you changed one IP settings and it worked for one computer and not for the other 3. What i guess is that for some reason DHCP from your router was broken or whatever, the guy that came to your place may just have changed the dhcp settings on the router that's why your ip(s) are different now.

Cause unless you have one computer getting a direct connection (through a modem only,not by a modem/router and then using ICS for sharing to other computers) usually this is the router getting the public ip address (the one that allows you to surf the net) so what ip you have in your computers are irrelevant (because they can be whatever you want in these range 10.x.x.x 192.168.x.x 172.16.x.x).

No........what I said was that before, each computer had " get I.P. address automatically" selected. And I was told that I have to keep it like that. Now I have four different I.P. addresses. i.e. ending in 11,12,14 & 15 which they put on when they came on wednesday.

They just switched on the DHCP server in your adslmodem.

This assigns a unique IP nr for each computer on your local network unless your computers are setup to a fixed IP that must then be in the reserved range of IP # on your local DHCP server , in this case most likely your router/adsl modem.

If your ADSL modem is the same box that has 4 ports for your LAN cables that go to your PC's then thats what they have done.

Your ADSL modem is the only one that gets a public IP from your providers DHCP server.

(public= used on internet , local = just on your home network)

It uses NAT to go from local network to public network.

NAT - Network Address Translation - allows private network addresses to be managed separately from public Internet addresses.

DHCP allows a computer to join an IP-based network without having a pre-configured IP address. DHCP is a protocol that assigns unique IP addresses to devices, then releases and renews these addresses as devices leave and re-join the network.

Edited April 6, 2007 by brianinbangkok