How to contact Lazada ?

[Aforek]

Hello, for the first time in ten years, I am not happy with a purchase from Lazada 

from the picture, I should have receive two items, but I got only one; presentation of Lazada let think there are two items , I just want to tell them, 

because I think this is neglicence on their part, not false advertising 

do you have an e mail to point ou to them ? I just have e mail with " no answer " 

thanks 

[Moonlover]

If you're not happy with it, return it. Log on to your account, select 'my orders' and then click on the order itself.

 

Then click 'manage' followed by 'return'.

 

Follow the instructions for returning the item.

 

It's very easy.

[Why Me]

Call the Lazada helpline 020180000. English speaking and efficient.

[Susco]

1 hour ago, Aforek said:

from the picture, I should have receive two items, but I got only one; presentation of Lazada let think there are two items , I just want to tell them

 

You don't look at the picture to know what you get, but you look at the details, and at the bottom of those details it will say " what's in the box".

 

If you're disappointed, you simply return it within 7 days, no questions asked.

 

If you want to contact them, you click on customer care / contact us / chat with lazada. It works really well.

 

[warcy]

11 minutes ago, Why Me said:

Call the Lazada helpline 020180000. English speaking and efficient.

I didn't know there's a helpline. It's not stated in their website.

[warcy]

5 minutes ago, Susco said:

 

You don't look at the picture to know what you get, but you look at the details, and at the bottom of those details it will say " what's in the box".

 

If you're disappointed, you simply return it within 7 days, no questions asked.

 

If you want to contact them, you click on customer care / contact us / chat with lazada. It works really well.

 

 

 

Who pays for the return delivery charge? How do we get our money back?

 

 

[phetphet]

There is a 'Contact Us" button on the website that gives you the opportunity to live chat with someone.

[Susco]

17 minutes ago, warcy said:

I didn't know there's a helpline. It's not stated in their website.

The phone number of the help line is visible in my screenshot, though I suggest to use chat as it is faster and cost nothing.

16 minutes ago, warcy said:

 

 

Who pays for the return delivery charge? How do we get our money back?

 

 

Returns are free of charge, if they are within the 7 day return. Refunds are deposited in your wallet, and from there you can withdraw to your bank account

[Why Me]

1 hour ago, warcy said:

Who pays for the return delivery charge? How do we get our money back?

No charge. Drop off small items at 7/11, bigger ones at a Kerry center. Money goes back into your CC if you used one.

[malt25]

10 hours ago, warcy said:

I didn't know there's a helpline. It's not stated in their website.

You didn't look too hard.     

If you are looking for answers Urgent need of help Or want to give advice
You can contact us by chat, we will be more than happy to serve you.

 

24/7 business hours

Press the orange button above To start chatting with us,
or call 02-018-0000 (8:00 am-6:00pm, Monday to Saturday).

[malt25]

Thai Post offices have dedicated Lazada return desk. Easy peasy !

[Orton Rd]

10 minutes ago, malt25 said:

Thai Post offices have dedicated Lazada return desk. Easy peasy !

Very few, mostly the large ones

[ecosouq]

i have an experience on returning  an item

 first contact the seller for change or fund

then seller will send you a print out with a label for return item

the location where to return will be given 

the amount will be in your Lazada wallet to use it in another purchase. 

[malt25]

5 hours ago, ecosouq said:

i have an experience on returning  an item

 first contact the seller for change or fund

then seller will send you a print out with a label for return item

the location where to return will be given 

the amount will be in your Lazada wallet to use it in another purchase. 

Not totally correct. Return form is available if you check Customer Care tab. Heaps of info there.