Error 769

[Noodles]

I have just put my Prestige 630-C ADSL driver for modem on my new PC and entered

TOT goldcyber username and password.

The DSL connection light popped up ok, so I am connected, but I keep getting the above error message. Does anyone have any ideas what I can do so I can get online?

I have checked all the settings for the modem against the ones on my laptop and they are the same, and I can get on line with my laptop 1st time?

Thanks for any help

Edited May 15, 2007 by Noodles

[BambinA]

http://support.microsoft.com/default.aspx?...b;EN-US;Q316395

http://www.adslthailand.com/forum/viewtopic.php?p=79207

(and more detail)

This behavior may occur if the network card in your computer is not turned on (enabled).

1. Click Start, and then click Control Panel.

2. In Control Panel, click Performance and Maintenance, and then click System.

3. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.

4. In Device Manager, click Network adapters.

5. On the Action menu, click Enable.

6. Quit Device Manager.

7. Click Start, and then click Control Panel.

8. In Control Panel, click Network and Internet Connections, and then click Network Connections.

9. In Network Connections, click Network Setup Wizard under Network Tasks, and then follow the on-screen steps.

10. When you complete the steps in the wizard, restart your computer.

PS.. i 'm on www.tot.co.th

http://203.154.210.35/index.htm (Thai language)

Do you live in the other province ,right?

if so,You have so set

1. Primary DNS = 203.113.15.99

2. Secondary DNS = 203.113.15.100

and for OUTLOOK

SMTP = smtp-adsl.totonline.net

Call center =1100

[Noodles]

http://support.microsoft.com/default.aspx?...b;EN-US;Q316395

http://www.adslthailand.com/forum/viewtopic.php?p=79207

(and more detail)

This behavior may occur if the network card in your computer is not turned on (enabled).

1. Click Start, and then click Control Panel.

2. In Control Panel, click Performance and Maintenance, and then click System.

3. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.

4. In Device Manager, click Network adapters.

5. On the Action menu, click Enable.

6. Quit Device Manager.

7. Click Start, and then click Control Panel.

8. In Control Panel, click Network and Internet Connections, and then click Network Connections.

9. In Network Connections, click Network Setup Wizard under Network Tasks, and then follow the on-screen steps.

10. When you complete the steps in the wizard, restart your computer.

PS.. i 'm on www.tot.co.th

http://203.154.210.35/index.htm (Thai language)

Do you live in the other province ,right?

if so,You have so set

1. Primary DNS = 203.113.15.99

2. Secondary DNS = 203.113.15.100

and for OUTLOOK

SMTP = smtp-adsl.totonline.net

Call center =1100

Thanks for your reply, the 3 network adaptors were already enabled. I re-booted anyway and tried it again, but still no luck.

My province is Surathani.

Where do I look for my DNS settings? The PC has just been built so I'm assuing that somthing has not been enabled to allow interent access?? As my laptop works fine from the same phone line!

Thanks

[Noodles]

Just checked my laptop and there is a ZyXel Prestige ADSL WAN adaptor enabled under

device manager which is not o my PC, so I'm going to reinstall and try again.

keep you posted

[Noodles]

Ok I re-installed the modem. The WAN adaptor is enabled in device mangaer, but still the same

error. I'm gonna look at this again in the morning!

If anyone can help, much appreciated.

Thanks

[BambinA]

From TOT site ,it said like It was the time to fixe DNS for more efficiency for goldcyber and totgoldbiz.

For DNS setting.

STart>setting >control panel >network and internet connection>network connection

RIGHT CLICK with the modem icon >property

at the "networking" tab

Click Property

anyway,You had better call 1100.I think The customer service can explain more clearly.

I hope you can fix your net 's problem soon.

PS.I love my ex bf sometimes, he makes me know how to help myself.

Edited May 15, 2007 by BambinA

[Noodles]

Just called TOT and they said they will get back to me...

Can anyone tell me how to view my password for the interent dial up box? All I can

see is black dots. The IT lad entered it a long time ago when he installed the ADSL in our house.

This may be where the problem lies, so I want to view the password.

Thanks

[BambinA]

Can anyone tell me how to view my password for the interent dial up box?

For the password,I think you can call and ask from call center -technician support.

I'm in Bkk and use TRUE hisp. I once had a problem with my password so i called and ask them.They will ask you some personal information such as ID card number .

[Noodles]

At last I got it working. The problem was with the virtual circuit identifier (VCI) in protocol setup.

It was on 35, and I was told to change it to 32 and it worked straight away.

Thanks BambinA for yer help with this.