Urgent help needed. Thai Vaccine certificate “Not Accepted” For KLM UK bound flight ???

[jasonr3255]

My son is travelling back to the UK later today with KLM. I have just tried to upload his vaccination certificate to prove his vaccination status but it has been rejected because it says it is not in the correct language. The UK gov website states that the Certificate must be in English French or Spanish and at the Very least contain the following 

 

fornename/surname

d.o.b

vaccine brand & manufacturer

date of vaccine

country or territory of certificate issuer. 
 

All of the above are clearly written in Thai & English 

Will he still be able to check in with this certificate at the Airport ?

 

Many Thanks

 

 

*personal information edited out*

[Albert Zweistein]

Probably because it is written in English AND Thai.

[Puccini]

What did the local KLM office say when you emailed them to say that the certificate is indeed on English?

[jasonr3255]

See response below, absolutely no idea what to do now ? 

[scubascuba3]

I think you need to get a different certificate to fly, if in Pattaya, the place is in Naklua behind the fish market, someone will post more detail later I'm sure. Costs 50 baht or something

Edited November 29, 2021 by scubascuba3

[Puccini]

30 minutes ago, jasonr3255 said:

See response below, absolutely no idea what to do now ? 

I would write back to them to say

 

1. Your requirement was that the Covid-19 vaccination certificate must be in English. If you will kindly look once more at the certificate I have submitted you will see that it is both in English and in Thai. You may want to consult the legal department of KLM for confirmation that the fact that the certificate is not only in English but also in Thai does not render it invalid, considering that Thai is the official language of the country where the vaccination was administered and the certificate was issued.

 

2. Your statement that there are "other reasons" is not helpful and I should be grateful if you advised me what other reasons you have for the rejection of my vaccination certificate.

 

Edited November 29, 2021 by Puccini

[ezzra]

No point expecting the authorities that issue those mick the mouse vaccinations certificate to consider that people might want to use them to travel and that flimsy looking piece of cheap paper is good for nothing other than for local use...

[Scott]

A certificate has been edited out.  Please don't post personal information for your own safety.

[kotsak]

My understanding is that for international travel someone needs the covid yellow book.

 

 

Edited November 30, 2021 by kotsak
Added image

[Chomper Higgot]

It’s a Dutch thing.

 

Write back and explain your certificate is both English and Thai, perhaps add a copy with the English highlighted.

Provide your full name, booking reference, passport number and certificate number as references in your email.

 

 

If time is short, first use KLM’s online chat function on their website, but get acceptance of your certificate in writing.

 

 

 

 

[FritsSikkink]

2 hours ago, jasonr3255 said:

See response below, absolutely no idea what to do now ? 

Did you upload the yellow book?

[mtls2005]

KLM has two flights a day BKK-AMS (one from MNL, one from HKG), so they have experience with vaccination records.

 

Assuming you have a valid vaccination record (Mor Phrom, COVID-19 Vaccine Certificate) you will not be denied boarding.

 

The yellow book is not mandatory.

 

 

Are you trying to upload something to KLM or UK.GOV?

 

 

 

 

 

 

Edited November 30, 2021 by mtls2005

[Polar Bear]

I flew back to the UK with KLM a few days ago and they accepted my Thai vaccination certificate. (Just the certificate, I don't have a yellow book)

 

I'd agree with the other suggestions to keep trying. Also, the precheck isnt mandatory. You can do it at check-in as well, when they are probably more used to Thai documents.

 

FWIW, aside from the pre-check the only time anyone looked at any of it was Amsterdam airport. They were mainly interested in the PLF with a cursory glance at the certificate.

[Road Warrior]

my Bangkok cert  -- IS IN ENGLISH !!????????????

[rwill]

The mor phrom app has a button at the bottom for an international vaccination certificate.

When I had my Moderna shot at Thonburi hospital today they said the Thai certficate was not good outside of Thailand.  And to use Mor Phrom on LIne to get the international one.

It's all in Thai so you might need some help completing it.

Edited November 30, 2021 by rwill

[Geroniman]

I think it’s all been covered above.

 

The Thai authorities advise you to get a yellow ‘vaccination passport’ for international travel. In Phuket it comes from the Gov’t health office in Phuket Town.

 

However, the UK Passenger Locator Form just requires one to declare that one is fully vaccinated under a recognized scheme (which Thailand now is).

My experience of a recent flight to London is that no one in UK is interested in looking at your proof of vaccination (at least certainly not pre-Omicron).

If you can get KLM to accept the Thai vaccination certificate provided by the hospital (best done at check-in), it’s probably job done. 
 

Ironically, in a reversal of this, my impression when I applied for the Thailand Pass online was that the Thai authorities might not have accepted the (Thai-issued) yellow vaccination passport ????. Luckily I had my Thai hospital vaccination cert with me

 

[Tracyb]

Verifying your vax on the Kim site apparently requires you to use either the NHS Covid pass or the EU Digital Covid certificate -EU DCC. 
 

perhaps your form was rejected for the “other” reason because it was neither of the two accepted forms…..    is it required to prove vaccinations online at KLM or can you present it to the agent when you check in?

Edited November 30, 2021 by Tracyb

[richard_smith237]

My Wife has travelled back to the UK (last month) with the Thai issued Vaccine certificate (example below).

 

Note: I ensured

- Her name was in English,

- her Passport Number was on the document 

- The vaccine list / date is in English and with the western date 

 

I had to edit the document in PDF to achieve this - no issues. 

My wife used the same document to return to Thailand

 

My wife got the Yellow Vaccine Booklet, but it was effetely useless, no one even looked at it.

 

 

Edited November 30, 2021 by richard_smith237

[richard_smith237]

OP: Do you need online Approval with KLM to before check in (i.e. like pre-flight KLM Pass or something >?)

 

OR is this for the UK Passenger Locator Form ???? - in which case the Thai issued vaccine certificate is fine. 

 

By the time you go to a human at check-in, it will be fine - but to be sure, just ensure that the key information is edited into the PDF vaccine certificate to ensure all T’s are crossed and all i’s are dotted - its just a box ticking exercise for the check-in staff. 

 

 

 

[Bangkok Barry]

9 hours ago, ezzra said:

No point expecting the authorities that issue those mick the mouse vaccinations certificate to consider that people might want to use them to travel and that flimsy looking piece of cheap paper is good for nothing other than for local use...

That flimsy looking piece of paper is an official record of vaccination issued in Thai and English, together with a QR code. And it is in English because people might want to travel. Pretty useful to those who have it. In this case, the airline has been careless in refusing it, stating that it is not in English when it clearly is.

And it's Mickey Mouse, not mick the mouse.

[owenm]

The International Covid-19 Vaccination Certificate, which many countries have for international travel only, records your passport details, nationality, expiry date etc, and is recommended for ALL international travel. The standard yellow book is acceptable for domestic and in Thailand use, but not recognised for international travel by other countries, that require an internationally recognised certificate.. 

[richard_smith237]

8 minutes ago, owenm said:

The International Covid-19 Vaccination Certificate, which many countries have for international travel only, records your passport details, nationality, expiry date etc, and is recommended for ALL international travel. The standard yellow book is acceptable for domestic and in Thailand use, but not recognised for international travel by other countries, that require an internationally recognised certificate.. 

Its hardly recognised by Thailand either.

 

Upon return to Thailand the OP (and anyone else travelling to Thailand) needs to upload a Vaccine Certificate. 

Thailand Pass recommends that a Vaccine Certificate which contains a QR code us uploaded - the Thai Yellow Vaccine Passport does not include a QR code !!!...  

Note: Certificates without a QR code are accepted on the Thailand Pass, but whats the point in uploading the Yellow Vaccine Passport when those vaccinated in Thailand already hold a Vaccine Cert with a QR code. 

 

Additionally: There is enough english on the Thailand issued Vaccine Certificates to meet the requirements IF the critical information is in English (i.e. such as Name, Passport Number, Dates, Vaccine type etc).

 

 

[Scouse123]

11 hours ago, ezzra said:

No point expecting the authorities that issue those mick the mouse vaccinations certificate to consider that people might want to use them to travel and that flimsy looking piece of cheap paper is good for nothing other than for local use...

I used that ' flimsy piece of paper ' to travel to the UK and Jersey on November 2nd returning November 21st and it was perfectly acceptable.

 

It contains all the information required which can be verified by the QR code in the top right hand corner.

 

 

Edited November 30, 2021 by Scouse123

[Scouse123]

1 hour ago, richard_smith237 said:

Its hardly recognised by Thailand either.

 

Upon return to Thailand the OP (and anyone else travelling to Thailand) needs to upload a Vaccine Certificate. 

Thailand Pass recommends that a Vaccine Certificate which contains a QR code us uploaded - the Thai Yellow Vaccine Passport does not include a QR code !!!...  

Note: Certificates without a QR code are accepted on the Thailand Pass, but whats the point in uploading the Yellow Vaccine Passport when those vaccinated in Thailand already hold a Vaccine Cert with a QR code. 

 

Additionally: There is enough english on the Thailand issued Vaccine Certificates to meet the requirements IF the critical information is in English (i.e. such as Name, Passport Number, Dates, Vaccine type etc).

 

 

I have just used it to travel and it works!

 

The yellow book isn't needed and only satisfies the book holder because they think it looks more official, but not the authorities who want the paper with the QR code.

Edited November 30, 2021 by Scouse123

[MrJ2U]

14 hours ago, jasonr3255 said:

See response below, absolutely no idea what to do now ? 

What vaccines are you inserting?

 

Some vaccines used in Thailand aren't excepted.

 

Mix and match isnt excepted anywhere.

 

Just a thought.

 

[MrJ2U]

15 hours ago, scubascuba3 said:

I think you need to get a different certificate to fly, if in Pattaya, the place is in Naklua behind the fish market, someone will post more detail later I'm sure. Costs 50 baht or something

Same thing in Khon Kaenit takes a week after giving your paperwork, passport copies, and the certification you get after your second dose.

 

Also the vaccines cant be less than two weeks before the second dose and no longer than 6 months from your last vaccine.

 

 

[Albert Zweistein]

On 11/30/2021 at 1:38 AM, Chomper Higgot said:

It’s a Dutch thing.

 

Write back and explain your certificate is both English and Thai, perhaps add a copy with the English highlighted.

Provide your full name, booking reference, passport number and certificate number as references in your email.

 

 

If time is short, first use KLM’s online chat function on their website, but get acceptance of your certificate in writing.

 

 

 

 

Sure it's a Dutch thing but handled by Thai in the BKK office who don't know the difference between their right or left hand.

[jasonr3255]

Thank you 

to all who responded. 
Eventually I managed to speak with a customer rep from KLM yesterday before we left for the airport. I explained that the online check in facility that KLM offers where the Covid 19 vaccine certificate needs to be uploaded had been rejected for not being in English. 
     She kindly assured me that the white certificate that the Thai Government issues which has both Thai & English would be sufficient for check in, even though it was rejected online. 
We arrived at the airport and the certificate was indeed acceptable. He is now in London. 
So for future reference anybody flying back to the UK with KLM does not require a Yellow Vaccine / certificate passport for proof of vaccination status, the simple white paper certificate will be acceptable as proof. Though I would urge anybody travelling to reconfirm this with KLM before travelling. 
Thanks to all once again ????

[Denim]

23 minutes ago, jasonr3255 said:

the simple white paper certificate will be acceptable as proof.

Some people got them in yellow. I imagine it is the text that is the main thing rather than the color.

[Puccini]

On 11/30/2021 at 1:31 AM, kotsak said:

My understanding is that for international travel someone needs the covid yellow book

KLM does not operate internal flights on Thailand.