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Online Payment Issues with SCB Card

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I have an SCB Promprcard Mastercard which is supposed to be a debit card.  However, when I try to buy things online - e.g. airline tickets and other subscriptions it always seems to decline.  Starting to think it's not a true debit card like my UK debit card and hence retailers decline it.  

 

Does anyone else have any issues with online payments using this or similar cards.  Starting to think I might need a Thai credit card.  I have a UK one but I want to use my Thai account as the transaftions are in THB.

 

Thanks in advance.

 

Do you have the SCB App? Check if ONLINE payments are disabled!

 

scb.thumb.jpg.5e2dc47b0737c4daec811ac3a3c072cb.jpg

  • Author

Thanks @MJCM for the swift response.  How do you access the above screen in the app please as I can't see it in settings.

Main Screen bottom left, Icon next to Home Icon click that (looks like a bankbook)

 

- In the screen that follows, scroll down, until you see Debit & Atm Cards click that

- In the screen that follows, click services

 

scb_1.thumb.jpg.a541c66014fa480c0bcb1aba20de4f8b.jpg

 

 

scb_2.thumb.jpg.36ce94c09371352ad57aa91fde115b7b.jpg

Edited by MJCM

I had a similar problem. I went to my local SCB to complain. They put me on the phone with their head office in Bangkok, and I was told that they had started using new security software, and I had not asked for it to be enabled.  I informed them that I was unaware of any new security software as they had not informed me. They apologised, and enabled it while I was on the phone. 

  • Author

Many thanks both, I will go into the branch as I get this message on my app.

 

 

Screenshot_2022-06-07-07-43-57-922_com.scb.phone.jpg

Goto Settings, Manage Account -

 

1st - See if your Debit card is listed!

2nd - If not, try add account  and see if you can add your Debit Card

 

else, visit branch as you said already ????

Edited by MJCM
Added else

Need to be enabled for global/only payments usually. Bad idea to use overseas regardless as of also paying with another currency but that's another subject.

  • Author
1 hour ago, MJCM said:

Goto Settings, Manage Account -

 

1st - See if your Debit card is listed!

2nd - If not, try add account  and see if you can add your Debit Card

 

else, visit branch as you said already ????

Thanks, went into the branch.  I was falsely under the impression that the clerk had previously added it for me.  All done, now just need to test it.

 

Many thanks

 

  • Author
59 minutes ago, ChaiyaTH said:

Need to be enabled for global/only payments usually. Bad idea to use overseas regardless as of also paying with another currency but that's another subject.

exactly why I wanted to use my THB card not my GBP one.

3 hours ago, stament said:

However, when I try to buy things online - e.g. airline tickets and other subscriptions it always seems to decline. 

Get a Planet SCB card? 

 

spacer.png

 

Yes it is a prepaid card but...

Edited by VocalNeal

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