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Expats in THailand can't use PayPal anymore as of October, 2022


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A message from PayPal:
 

We greatly value our customers in Thailand however, as we are using the NDID platform to authenticate customer identities as a pre-requisite to transferring their PayPal accounts to PayPal Thailand, we sincerely apologize that we will not be able to continue extending our services at this time to customers in Thailand who do not have a Thai national ID.

 

You may now click the "X" on the top-right to end this chat session. Thank you for contacting PayPal.
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I got the same in their FAQ and proceeded to close my account.

 

Question I have is whether this NDID would become mandatory to make transactions on regular bank accounts? If yes, that would be a major hassle.

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This is Paypal overinterpreting the rules again, earlier this year it was everyone in Thailand can't receive money on Paypal unless they had a business registration, after much complaining, the shut everything down and now this, which many Thais who had to get lawyered to get their business registered is now moot, but then another problem surfaces

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2 hours ago, Bagwain said:

So much for attracting the digital nomads.

Typical LOS shooting the foot again! 🤪😖

biting their nose off to spite their faces..... amazing Thailand that keeps us going  555

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I did have a PayPal account in Thailand and I may still have despite numerous attempts at closing it. I haven't used it in years.

 

I also have a Pink Thai ID card but nothing I see in PayPal attracts me anymore.

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16 hours ago, billd766 said:

I did have a PayPal account in Thailand and I may still have despite numerous attempts at closing it. I haven't used it in years.

 

I also have a Pink Thai ID card but nothing I see in PayPal attracts me anymore.

I just closed it. Logged in, then under Account Settings chose Close account. It warned that if I proceed, it's irreversible and I clicked Close account button again - and it was gone. Received mails of all the "contracts" being cancelled (like eBay, Skype and other auto-pay options I've added over the years), and that was it.

 

If you want to get rid of it, it's actually very easy. Not like social media...

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You'd think that a large and well-established global company such as PayPal could have worked something out, after they had already annoyed us earlier this year with their botched/postponed account transfer to PayPal Thailand.

 

For some strange reason, neither TrueMoney nor Rabbit LINE Pay require expats to enroll in NDID (which, of course, they can't) to use their services. They've put an alternative process in place, and while that can be painful, it works. It's mind-boggling that PayPal Thailand can't or won't do something similar. 

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In the other thread on this topic I mentioned that I'd messaged Paypal to ask why I couldn't link my account to my UK bank or credit card. There was a fairly quick response, asking me to submit a copy of my passport, which I did. This was acknowledged, and they would get back to me "within 48 hours". 2 weeks later I've heard nothing..

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Posted (edited)

I have just spoken to PayPal Thailand and was informed that they are working on "updates" to allow those with no Thai ID card to continue with their accounts but that nothing has been confirmed yet.

Edited by Liverpool Lou
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I closed my Paypal account in the middle of last year which was supposedly finally effective from December last year.  I am still receiving the emails referred to in this thread.

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Just a thought......Thailand is a member of the UN. Here is the UN Declaration on Race and Racial Prejudice, Article 2.2 .....2. Racism includes racist ideologies, prejudiced attitudes, discriminatory behaviour, structural arrangements and institutionalized practices resulting in racial inequality as well as the fallacious notion that discriminatory relations between groups are morally and scientifically justifiable; it is reflected in discriminatory provisions in legislation or regulations and discriminatory practices as well as in anti-social beliefs and acts; it hinders the development of its victims, perverts those who practise it, divides nations internally, impedes international co-operation and gives rise to political tensions between peoples; it is contrary to the fundamental principles of international law and, consequently, seriously disturbs international peace and security.  

Seems that Paypal Thailand haven't read it!?

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On 7/2/2022 at 2:20 PM, limbos said:

We greatly value our customers in Thailand

🤣🤣🤣

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I just called PP and they told me they will send me a mail and give the date when i can no longer use my account. I asked them if it was possible for my account to be changed into my wifes name and that was a no go.

 

They informed me my wife can open a new account but it must be business only, there is no personal account available for Thai nationals

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On 7/12/2022 at 2:07 PM, Isan Farang said:

I just called PP and they told me they will send me a mail and give the date when i can no longer use my account. I asked them if it was possible for my account to be changed into my wifes name and that was a no go.

 

They informed me my wife can open a new account but it must be business only, there is no personal account available for Thai nationals

So who exactly is making up these discriminatory rules? Is it a Thai government department, The NDID entity (whoever THEY are), The soon-to-be Paypal Thailand or Paypal head office USA?

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I decided to take the approach of contacting PayPal and asking them how their new discriminatory decision fit with their polices on the subject.  Every time I chase and answer they tell me that they have 'escalated' the issue.

 

This leads me oi the simple and obvious conclusion that the decision does not comply with PayPal's published policies.

 

I suggest everyone who is as <deleted> off as I am to do the same.  Contact PayPal's support and ask them to identify the clause in their terms and conditions that allows them to discriminate in this way.  If enough people do it then they might get the message.

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