It would be comical if it wasn't so annoying. I'm still waiting on a refund from Agoda despite their admitting in writing that it was their error when they charged my Visa card for a hotel I never stayed at due to Agoda advising booking could not be completed so I booked another one for same dates, which they also charged me for (that one's OK) My New Zealand bank has been of no assistance when I've requested they process a chargeback from Visa, instead referring me back to Agoda to request refund. Seems I won't ever win this one. SOME AGODA CHAT CORRESPONDENCE FROM JUNE AND JULY . . . We would like to inform you that your booking has been canceled by the system due to a payment timeout or technical issues. Please note that the amount charged for this reservation was only an authorization hold. This means that no funds were actually collected, and the held amount will be automatically released back to your card. The reversal typically takes up to 30 business days, depending on your bank’s processing time and policy. We're sorry, the booking you attempted to make recently was not completed. However, as I have previously relayed to you, the amount charged for this reservation was only an authorization hold. This means that no funds were actually collected, and the held amount will be automatically released back to your card. Dear ____, I understand you're concerned about booking ID _____ . I can confirm that this booking has now been canceled. The THB 6,847.61 (USD 212.67) you saw was a payment authorization hold, not a final charge, and it should be released back to your account automatically. The authorization amount hold is THB 6,847.61 (USD 212.67). Yes, it will be reverted back to your account as this is only an authorization hold.
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