Thai Airways Confronts Social Media Storm Over Faulty Seats

[Toby1947]

Didn't I read recently that their compensation package amounted to a free donut 🤣😂😅🤣

[Toby1947]

1 hour ago, natway09 said:

Not so concerned that the seats were faulty but to keep selling them when they knew faulty ?

Hope this attitude does not spread to the plane maintenance

Of course is does, they almost lost their licence to fly Europe & the USA a few years ago. The word maintenance does not exist in the Thai vocabulary just look around you 

[VBF]

9 hours ago, DjSilver said:

Come on, everyone knows that Thai Airways has really terrible planes that are overpriced.

 

As an example:

With Thai Airways, someone pays let's say $1000 for something that isn't even worth $300. Compared to let's say Qatar and Emirates, where one might pay $800 and gets double or triple better seats, service an food, than on Thai Airways.

Agree. I was forced to fly Thai to London in 2020 at the outset of lockdowns, having flown to BKK on Emirates.

Both Business Class, both A380s. There was no comparison in comfort (cabin & seat layout) service, food & drink service and the general attitude of the cabin crews. And, Thai is obviously a lot more expensive too. I accept it's a direct flight but that's bot even nearly enough to compensate.

[VBF]

7 hours ago, Peterphuket said:

Yeh, clear, unfortunately I don't use social media perhaps that is the reason why, to date, I have not received my money from the cancelled trip, by Thai, from Hong Kong to Bangkok.
It seems Thai is almost going to force you to have to participate in social media to get a response from them.

Whereas when Emirates stopped flying in 2020 and i was forced to fly Thai to London, Emirates gave me the options of refund, credit for another flight or holding the booking open until all restrictions were lifted. I took the latter and used the ticket in 2023.

Thing is, Emirates went out of their way to help, even bothering to explain that although a refund was an option, it was the least economical of all three options - it was "up to me".

[digger70]

12 hours ago, webfact said:

When queried about the delay in addressing the issue, the airline's management confessed to an initial ignorance about the exact planes plagued by the problem.

Yep there are two ways  a job can be done, the Thai way (ignorance /substandard)or the Right way.

[john donson]

if you love to overpay, fly old planes, well...  THAI

[RobU]

12 hours ago, AAArdvark said:

What exactly is wrong with the seats?

Many business class seats don't recline or convert to beds as they should video screens don't work. The airline has no maintenance schedule. Staff on the planes reported the problem months ago and were ignored. The airline continued selling tickets for those defective seats knowing full well that they were defective.  People pay 3 to 4 times more than economy for these facilities. It is no better than travelling economy class (probably worse since most economy class seats can recline). The airline offered minimal and inadequate compensation and a false apology trying to keep the profit on the seat sale. 

[LALes]

All that down time during Covid taught them nothing.  Then again, its hard to teach an old dog old tricks.

[ju555]

A bunch of BS in the airline response. Airbus and Boeing have nothing to do with it if some 20 year old plane needs seat maintenance. The seats are airline customer items with separate manufacturers around the globe with hundreds of different models of seats available which airline chooses which one they want to use and all spare parts and maintenance is either the seat manufacturer or airlines responsibility especially on 20 year old planes.

 

The problem might be that nobody has spare seats in stock with the exact thai airways specific colors and sprinkling in some seats with different airline colors looks very bad.

[vangrop]

That's what you get when you were bribed by the supplier. Lower quality and non-existent after-sales service

[RobU]

3 hours ago, ju555 said:

A bunch of BS in the airline response. Airbus and Boeing have nothing to do with it if some 20 year old plane needs seat maintenance. The seats are airline customer items with separate manufacturers around the globe with hundreds of different models of seats available which airline chooses which one they want to use and all spare parts and maintenance is either the seat manufacturer or airlines responsibility especially on 20 year old planes.

 

The problem might be that nobody has spare seats in stock with the exact thai airways specific colors and sprinkling in some seats with different airline colors looks very bad.

Very good point

[arick]

On 5/11/2024 at 6:42 AM, chiman said:

I quit flying TG for a few reasons including the loss of their FAA certification.  Not that the FAA sparkles these days like they once did.  But another reason is the interior condition of the planes.  I would fly Business and the screen didn't work or the seat was faulty in some way and the airline didn't care.  There are plenty of other choices and step onboard Singapore Airlines, ANA, Cathay and you see a well maintained plane.   

 

Long time ago..buddy told me to look at the toes.  If the toes are clean, so is the rest.  If they can't maintain the interior, can't imagine whats going on mechanically and don't want to risk my safety.  

Fly first class and have to wait for an hour until a well known person leaves the aircraft and all her luggage filling up business class. Waited almost 1.5 hours in a flight from NY

[drgoon]

On 5/11/2024 at 7:56 AM, webfact said:

This move by Thai Airways to swiftly acknowledge and confront the defective seat issue is crucial in an era when social media can heavily influence a brand's reputation.

 

555 what a load of codswallop

[Freddiex]

On A350 Business Class SYD to BKK in April seat cushion was past its use by date. The cushion was compressed & hard ... a very uncomfortable flight.

Return flight seat was OK but one seat control button was not working.

[Aussie999]

On 5/11/2024 at 11:32 AM, dinsdale said:

I think everyone knows this but thank you for your correction.

sadly, not everyone does, so I post it for them.

[Mr Dome]

"When queried about the delay in addressing the issue, the airline's management confessed to an initial ignorance about the exact planes plagued by the problem."

 

This is just inexcusable, unless the airline had given up.