Domestic ATM fee without notice

[Krabi King]

I was at Krabi airport today and used a Krung Thai Bank ATM with my Kasikorn (Krabi branch) debit card. I pulled out 900 THB and then, to my surprise, was charged a 20 Baht fee.

Now I know that if you use ATM's out of province there is often a service fee. But as far as I can remember you will always be notified before the transaction. That was not the case here. They happily added it after the transaction.

The 20 Baht is nothing of course, but I was asking myself if this is actually legal, charging a fee without having the option to not complete the transaction/being notified first?

It made it all extra ridiculous seeing the huge sticker on the lower part of the machine 😁

Of course, because I didn't have anything better to do, I called Krung Thai customer care. As you might expect that conversation went nowhere 😁 

[DrJoy]

16 minutes ago, Krabi King said:

But as far as I can remember you will always be notified before the transaction.

That is when u use an International card at a Thai ATM

[scubascuba3]

Isn't that charge because you used a Kasikorn card in a Krung Thai Bank ATM?

[bamnutsak]

Part of the terms and conditions you agreed to, so no notice required mid-/pre-transaction.

 

https://krungthai.com/Download/rateFee/RateFeeDownload_47361195_E.pdf

[KhunBENQ]

14 hours ago, Krabi King said:

Krung Thai Bank ATM with my Kasikorn (Krabi branch) debit card.

Have you done that multiple times this calendar month?

Usually you can withdraw four times at another bank's ATM per calendar month.

[Krabi King]

3 hours ago, bamnutsak said:

Part of the terms and conditions you agreed to, so no notice required mid-/pre-transaction.

 

https://krungthai.com/Download/rateFee/RateFeeDownload_47361195_E.pdf

This applies to a Krung Thai customer. But then T&C of Kasikorn Bank would probably say about the same thing and I would have to be aware of those, I get it. Still, when I use machines from other bankss at any 7/11 around town, I never get charged.

[Krabi King]

14 hours ago, DrJoy said:

That is when u use an International card at a Thai ATM

I'm pretty sure I have been notified about fees with a local card when out of province too

Edited June 9 by Krabi King
Misread the post

[Krabi King]

7 hours ago, scubascuba3 said:

Isn't that charge because you used a Kasikorn card in a Krung Thai Bank ATM?

I use machines from various banks around town and never get charged.

[Krabi King]

3 minutes ago, KhunBENQ said:

Have you done that multiple times this calendar month?

Usually you can withdraw four times at another bank's ATM per calendar month.

I don't think I did, as it's only beginning of June and I don't get cash often.

[bamnutsak]

1 hour ago, Krabi King said:

But then T&C of Kasikorn Bank would probably say about the same thing

 

Yep.

 

https://www.kasikornbank.com/en/rate/fee/ChargesDoc/ServicingFees_en.pdf