Hdprime missing channels

[YorkshireTyke]

Any other hdprime users experiencing missing UK channels on catch-up?

 

Ch 5, ITV 234, sky channels etc.

 

Previously I've said how good their support is and how quickly they reply to emails and resolve problems. I've emailed them 4/5 times in the last few days with no reply.

[himmel]

Hi, I'm having the same problem, in catch -up I have all the sports ch,  but only BBC 2, 4 UK, and ITV 1, all the other 10 or so ch are gone 

[YorkshireTyke]

1 hour ago, himmel said:

Hi, I'm having the same problem, in catch -up I have all the sports ch,  but only BBC 2, 4 UK, and ITV 1, all the other 10 or so ch are gone 

 

Have you tried contacting them? My queries are normally answered the same day but no reply for a few days to 3/4 emails.

[himmel]

44 minutes ago, YorkshireTyke said:

 

Have you tried contacting them? My queries are normally answered the same day but no reply for a few days to 3/4 emails.

Yes, 6 times to no avail, I uninstalled prime, to try and rectify the problem,  then had job reinstalling, a red triangle with a warning in Thai and English that Prime had been suspended, I have a snapshot but don't know how to upload, at least I managed to reinstall.

[YorkshireTyke]

26 minutes ago, himmel said:

Yes, 6 times to no avail, I uninstalled prime, to try and rectify the problem,  then had job reinstalling, a red triangle with a warning in Thai and English that Prime had been suspended, I have a snapshot but don't know how to upload, at least I managed to reinstall.

 

Mmmm maybe time to look for another supplier but I've tried a few over the years and nearly all have buffering problems.

[CallumWK]

12 minutes ago, YorkshireTyke said:

I've tried a few over the years and nearly all have buffering problems.

 

Maybe the issue is your end. Poor internet - cheap service - 600 baht Android box ?

The service I use doesn't have buffering problems, but with everything, you get what you pay for

Edited 2 hours ago by CallumWK

[IGCKorat]

As well as the problems mentioned here,  I have had no live TV using two different brand android boxes,  but can still access all channels on my Samsung tablet.   Two requests for help have gone unanswered which I find to be entirely unacceptable.   I have used HDPrime for many years but I'm now looking elsewhere, partly because of the technical issues but mainly because of the uncaring customer service.  

 

If anyone has any insight as to why android boxes wont work but tablet still does,  or,  if there are any recommendations to a similar alternative service,  I would be very interested to hear.

[YorkshireTyke]

1 hour ago, CallumWK said:

 

Maybe the issue is your end. Poor internet - cheap service - 600 baht Android box ?

The service I use doesn't have buffering problems, but with everything, you get what you pay for

 

Wrong, wrong and wrong.

 

And if you pay more than 400 ish Baht a month you aren't getting what you pay for but overpaying..................

[YorkshireTyke]

1 hour ago, IGCKorat said:

As well as the problems mentioned here,  I have had no live TV using two different brand android boxes,  but can still access all channels on my Samsung tablet.   Two requests for help have gone unanswered which I find to be entirely unacceptable.   I have used HDPrime for many years but I'm now looking elsewhere, partly because of the technical issues but mainly because of the uncaring customer service.  

 

If anyone has any insight as to why android boxes wont work but tablet still does,  or,  if there are any recommendations to a similar alternative service,  I would be very interested to hear.

 

I have 3 boxes, no problems until now which appears to be with the supplier and if the authorities have pulled the plug maybe he's not answering if he's in jail !??!

 

You do have to update your boxes periodically, modern apps won't work on old equipment, old versions of android or only 1/2 GB memory et0

[BenCrew]

Just to recap what I wrote on the other HDPrime forum, if you are e-mailing them, you'll be lucky to get a reply. Their Telegram account is usually much more efficient. You can download Telegram from the Google Play Store or use the desktop version. 

[YorkshireTyke]

1 minute ago, BenCrew said:

Just to recap what I wrote on the other HDPrime forum, if you are e-mailing them, you'll be lucky to get a reply. Their Telegram account is usually much more efficient. You can download Telegram from the Google Play Store or use the desktop version. 

 

Thanks for the info.

 

They normally reply to my emails or fix the problem within a day so the fact there's no reply makes me think they are unavailable.