Bangkok Bank App Problem.

[Mason45]

Hi there, A few weeks ago I went to my visa agent and he told me I need to get a Bangkok Bank App on my phone, so as to prevent a 4-5 hour wait on the day that I apply for my one year visa. This was new to me as I've made 10 one year visas with the same agent and nothing like this has happened before. Anyhow I went to the Bangkok Bank today did all the paper work and now I can open my Bangkok Bank account on my laptop. The lady at the bank tried several times to activate the app on my phone but it doesn't work. She told me that maybe my phone is to old, the phone was a top of the range Android at the time of purchase and would be around 8 years old now. Besides this problem it works perfectly. Any suggestions besides buying a new phone for just one app.  Thanks

[thainet]

9 minutes ago, Mason45 said:

Hi there, A few weeks ago I went to my visa agent and he told me I need to get a Bangkok Bank App on my phone, so as to prevent a 4-5 hour wait on the day that I apply for my one year visa. This was new to me as I've made 10 one year visas with the same agent and nothing like this has happened before. Anyhow I went to the Bangkok Bank today did all the paper work and now I can open my Bangkok Bank account on my laptop. The lady at the bank tried several times to activate the app on my phone but it doesn't work. She told me that maybe my phone is to old, the phone was a top of the range Android at the time of purchase and would be around 8 years old now. Besides this problem it works perfectly. Any suggestions besides buying a new phone for just one app.  Thanks

New phone is only way. Reason being is the bank apps need probably Android 11/12 at a minimum because of their security software.  A phone of 8 years old will probably not meet the requirements.

The website access has no such requirement...just internet and browser.