Don Mueang Airport Check-In System Crash

[Georgealbert]

 

Picture courtesy of Khoasod.

 

The check-in system at Don Mueang Airport experienced a significant disruption early morning on 25 January , leaving passengers frustrated and facing lengthy delays. The Airports of Thailand (AoT) and Don Mueang Airport officials have since restored the system to normal and plan to convene a meeting to address the incident.

 

According to reports, the issue arose at approximately 03:00 on 25 January. Passengers at both domestic and international terminals were unable to use self-service kiosks or standard check-in counters due to a system crash. The disruption caused queues to grow significantly longer, with many passengers reporting extra wait times.

 

The prolonged delays prompted complaints from passengers, some of whom voiced their dissatisfaction over the inconvenience. In response, airport staff implemented temporary measures, including deploying additional personnel to assist passengers and switching to a manual check-in process to maintain operations.

 

To minimise further disruptions, airport authorities advised passengers to allow extra time for travel and to check flight information through airline online platforms. By 05:00 officials confirmed that the system was back online, with no reports of missed flights during the incident.

 

Preliminary investigations revealed that the disruption was caused by a failure in the SITA server, a system widely used across the country. Mr Keerati Kijmanawat, President of AoT, noted that while Don Mueang Airport had previously experienced a system failure, the current issue was unrelated to prior incidents.

 

Airport officials have assured passengers that the system has been updated and is now functioning normally. Passengers were redirected to airline check-in counters during the outage to minimise inconvenience.

 

A joint meeting between AoT and Don Mueang Airport was scheduled for 13:00 on January 25, at the Don Mueang International Airport Operations Centre. The meeting will focus on determining the root cause of the incident and developing long-term solutions to prevent future disruptions. Plans for managing similar situations in the future will also be reviewed.

 

Airport officials expressed their apologies for the inconvenience caused and reiterated their commitment to improving service reliability.

 

-- 2025-01-26

 

 

[Denim]

I doubt very much if this will be a ' one off '.

Computer systems have bad hair days too.

Manual check by real humans might cost more in wages but at least they don't crash.

[bamnutsak]

Visibility is very bad at both DMK and BKK this morning.

 

A few flights inbound for DMK have to circle.

 

 

[hotchilli]

On 1/26/2025 at 4:15 AM, Georgealbert said:

The Airports of Thailand (AoT) and Don Mueang Airport officials have since restored the system to normal and plan to convene a meeting to address the incident.

What happened was .......