Question about Amazon.com

[Aforek]

Hello

I am a regular customer of Amazon.com ( usa ), so far I received my item directly at my home, nothing to pay because I paid taxes when I bought the item

today, i am told that my item is at Thai customs , my carrier is UPS and ups asks me 1400 bahts ( I have paid already import charges ) 

 

is it normal, has Amazon changed their methods and now works with UPS, Fedex etc ? or somebody made a mistake and sent the item to the wrong  place ?

thank you

[NickyLouie]

what u buy ?

 

if they looked inside and it's something with a high tariff (LOL) you'll be paying for it per the customs declaration value ..... 

[Celsius]

You shouldn't be paying anything extra even with tariffs. If amazon "forgot" to include tariffs in their prepaid import fees then open a chat with customer service and they will sort it out. You should be paying zero, no matter what ups or Thai customs say.

 

What are your import fees on the invoice?

 

Also, what does the tracking say?

[ukrules]

Check the tracking and original order, I have never been required to pay any tax on an Amazon US import which was shipped from Amazon Export Services or whatever they call it.

If you order through some reseller and for whatever reason the order is fulfilled by some third party company then you're going to be hit with the tax on import and that can be a real pain.

 

Make sure it is a proper Amazon Export order because if it is then the tax is indeed prepaid every time and you should have proof of that and make sure it's not some scam

[Aforek]

Yes, I have everything from Amazon, I am a regular customer and I don't understand why it's in Thai customs 

I chat with somebody in Amazon and he told me it was a mistake  , but the item is still in thai customs 

 

I have paid USD 48.87 import charges  and total is 202 € , I have the invoice 

 

the tracking says that the courier is UPS ; again, what UPS has to do here ? Normally it's a normal Thai courier in motobike or car who gives me the item, never UPS and I pay nothing 

[Aforek]

Today the package was canceled and returned to Amazon, who will refund me. The official version was that some documents were missing. I wonder about the person at UPS who acted as if everything was normal and asked me to go and register at a customs office and with the Ministry of Agriculture (because there was some wood in the package). She even presented me with an invoice (1,460 baht). At one point, I wondered if it wasn't a phishing. If so, it's very  fine, but I don't think so because they presented me with a realistic document from Amazon related to my purchase. In any case, I said that I no longer wanted UPS; I wanted SF courrier, which would bring the package directly to my home, at no extra cost.

 

 

 

[ukrules]

Well now you know why this differed from the proper experience - they got it wrong - probably quite rare - but they're owning it so it's inconvenient but problem solved.

 

You got your money back - simply order it again.

 

Normally this does not happen, I've placed many orders with Amazon Export / International from the US or whatever they call it - all with taxes prepaid which is a system they operate in both Thailand and Cambodia (and who knows where else) where I've also received deliveries by both DHL and UPS - as recently as earlier this month with UPS in Cambodia.
 

[Aforek]

1 hour ago, ukrules said:

...all with taxes prepaid which is a system they operate in both Thailand and Cambodia (and who knows where else) where I've also received deliveries by both DHL and UPS - as recently as earlier this month with UPS in Cambodia.
 

With taxes prepaid with Amazon, UPS or DHL  deliver goods without trouble, nothing  more to pay ? 

There is something to pay with UPS and customs if there is no tax prepaid ? 

 

Here, I think that Amazon forgot to say that I have paid already, that's why UPS asked me to do paperwork and pay