Has anyone received the email from Wise requesting additional information to be provided by August 3rd?

If yes, you are welcome to let us know what is requested and any other relevant information.

Meanwhile those of us who are still waiting for this "Godot" email might consider heading to the nearest temple and make merit...

I believe no one has received an email from Wise requesting additional info. i.e. documents

I think you'll be pleasantly surprised.

Patience.

There are 5 pages of discussion on this topic already. Do we really have to go through it all again?

Easier to open a Wise UK account if a Brit.......not sure there's much to be gained by expats opening a Thai version.......is there?

14 minutes ago, MIke B Bad said:

Easier to open a Wise UK account if a Brit.......not sure there's much to be gained by expats opening a Thai version.......is there?

A lot of us Brits who already have Wise accounts don't have UK addresses, so we used the only address we do have which we can easily verify, which is here in Thailand. Also, when we opened the accounts, there was no indication that we would be treated differently in the future, depending on whether we lived in our "home" country or our "adopted" country where we chose to retire.

Edited July 27Jul 27 by Mutt Daeng

3 minutes ago, Mutt Daeng said:

A lot of us Brits who already have Wise accounts don't have UK addresses, so we used the only address we do have which we can easily verify, which is here in Thailand.

Thanks.....that did cross my mind as I typed.

I have just discovered the following on page 4 of the other thread on the same topic, which posted earlier. (which I've just noticed was opened by the same O/P @Jedimaster !!!!!!!!)

'Dasha (Wise)

Jul 16, 2026, 07:55 UTC

Hello
Thank you for your email! 
The system will automatically send all the requirements once the transition is completed'.

So there you have it, 'ONCE THE TRANSITION IS COMPLETED'.

IMO any further discussion on this topic is an exercise in futility.

Relax guys and get on with your lives.

I had an email yesterday, all they wanted was confirmation of my address

21 minutes ago, fulhamster said:

I had an email yesterday, all they wanted was confirmation of my address

Thanks for the info.

Is your address registered with Wise in Thailand or overseas?

39 minutes ago, fulhamster said:

I had an email yesterday, all they wanted was confirmation of my address

39 minutes ago, fulhamster said:

I had an email yesterday, all they wanted was confirmation of my address

This has happened a few months ago with my Thai Wise account and at least in my case was not related to the changes expected in August.

I Ain't had THE email..........YET !! I'm WAITING !!!!!

I received an email from Wise in early May and have received nothing since then. In the email was written:

From June 2026, we’ll ask you to provide a few additional documents to meet Thai regulatory requirements. We’ll send you instructions closer to the date. Until then, you can continue using your Wise account as usual.

By continuing to use Wise on or after 3 August 2026, you confirm that you accept the updated Customer Agreement. If you don’t agree, you can choose to close your Wise account or stop using the affected services before 3 August 2026.

On 7/27/2026 at 12:55 PM, Mutt Daeng said:

A lot of us Brits who already have Wise accounts don't have UK addresses, so we used the only address we do have which we can easily verify, which is here in Thailand. Also, when we opened the accounts, there was no indication that we would be treated differently in the future, depending on whether we lived in our "home" country or our "adopted" country where we chose to retire.

Every bank on the planet changes the way it treats customers on a regular basis, they call it evolution.

Unfortunately as we get older the brain is more interested in devolution.

I received an email from WISE recently.

It was entitled "Have you got a few minutes..." (or similar wording).

I thought this might be the "extra documentation " request......but No, it was a "how are we doing " survey !

Of course I submitted a glowing report!

I'm mainly interested in the future possibility of using Wise to transfer funds out of Thailand, such as repaying a loan to a mate in USD (about $10,000) ,using THB in my (registered with Wise) BBL account here.

Otherwise it is either DeeMoney, or BBL itself or ???

Wait for August I guess.

As a side note....I know 2 people who have had their Wise accounts frozen or closed recently.

One expat in SE Asia, and one in Oz.

Both I think using Oz addresses, so nothing to do with TH as such, but both were transferring smallish amounts to charities in the first case and the other to a Hong Kong GF.

Possible that the charities (genuine) were triggered as 'fishy' and those to the GF were too erratic and numerous. (smitten!)

I'm guessing that the Oz banks concerned initiated the freezing/closure ????

Today I got an Email from WISE saying that they are updating our private notices from the 3rd of August 2026 . Nothing as yet about Extra information.

We’re updating our Privacy Notices — here’s what you need to know. We’re always transparent about how we use your data. That’s why we regularly review our Privacy Notices to make sure they’re clear, up to date, and easy to find what you need. From 3 August 2026, here’s what you’ll find in our updated Privacy Notices, specifically in sections 2.3 and 4.2:

Limited fraud risk data We now share limited fraud risk information with trusted financial institutions when you make a payment. This helps protect you from fraud by stopping money being sent to scammers. Learn more about Wise fraud prevention and data sharing: https://wise.com/help/articles/LinrNr9sW7SMBcaPWgTXT/wise-fraud-prevention-data-sharing.

View our new Privacy Notices https://wise.com/gb/legal/privacy-notices Copy and paste link in browser If you have any questions about our Privacy Notices or how we handle your data, please email us at

Here we go!

I just received the email from Wise, informing me that...everything is postponed until mid October!

No surprise here, it explains their long silence.

Now we have to hope that this will not be postponed over and over again like so many projects in the Land of Smiles (high speed trains come to mind, among others).

Has anyone experienced delays today sending money by Wise?

Today is 3 August the day it was supposed to begin and my transfer normally sends immediately but says by 6pm tonight.

That is the first time this year it's been delayed

See the other threads on this topic. Nothing happening till Sept (request for info) and October (new system begins).

1 hour ago, hatyaidan said:

Has anyone experienced delays today sending money by Wise?

Today is 3 August the day it was supposed to begin and my transfer normally sends immediately but says by 6pm tonight.

That is the first time this year it's been delayed

Where is your transfer coming from? Today is a bank holiday in the UK, I'm not sure if that would have any relevance or not?

26 minutes ago, Farmerslife said:

Where is your transfer coming from? Today is a bank holiday in the UK, I'm not sure if that would have any relevance or not?

Today is only a bank holiday in Scotland. This wouldn't have any affect on the slow transfer.

53 minutes ago, Farmerslife said:

Where is your transfer coming from? Today is a bank holiday in the UK, I'm not sure if that would have any relevance or not?

No from Ireland.

Think it's just probably a back log from the weekend.

I'll post back if it doesn't arrive by 6pm

8 minutes ago, hatyaidan said:

No from Ireland.

Think it's just probably a back log from the weekend.

I'll post back if it doesn't arrive by 6pm

I have one to do using Wise/AUD this coming Wednesday evening.

Lets see how it goes.

( last 2 or 3 were instantaneous.....before these I had to wait until early afternoon the next day !)

On 7/27/2026 at 7:38 AM, MIke B Bad said:

Easier to open a Wise UK account if a Brit.......not sure there's much to be gained by expats opening a Thai version.......is there?

If you own up to residing in Thailand, a Thai account is what you get. If you want a UK or say a German Wise account, you have to lie about your residency. From what I understand a bank is entitled to close the account overnight of customers who lie about their residency.

4 hours ago, hatyaidan said:

Has anyone experienced delays today sending money by Wise?

Today is 3 August the day it was supposed to begin and my transfer normally sends immediately but says by 6pm tonight.

That is the first time this year it's been delayed

Although Wise endeavour to deliver 'instant transfers', they don't guarantee it. One factor that does affect the speed of pay-outs is public holidays here in Thailand and there were 2 last week. The effect is to slow down incoming funds into Wise's coffers, which can have a knock on affect for a few days.