2 hours ago, JimGant said:

Welcome to Thailand, where the phrase "I don't know" is the equivalent of saying "I'm stupid." Thus, you'll get a definitive answer, often wrong, to all your inquiries.

In all fairness, store workers really can't say "I don't know", they either have to help you find it or tell you they do not have it.

Personally, I would rather have them tell me they don't have it, so I can look for it myself.

On 8/20/2026 at 6:39 PM, Moonlover said:

No, not at all. The longer the customer is in the store, searching for what they need, the more chance there is that they will stumble upon something that they didn't come in for. But now they've come across it, they fancy buying it.

It's called 'impulse buying'. All stores, worldwide know about this and practice it.

I think the store mentality is along the line you speak of. However in my case, when I find a store moving things around too much I just say the heck with it and leave. I know why I went. I know what I wanted. I am not there to waste time and wander around because they want me to. Granted now and then I don't mind a look around and kill some time. But in general, I hate when stores do the move around thing. If I paid employees to show up just to move things around, I would need to see some real market or research data that shows in the long run or some reasonable amount of time it makes me more money while not ticking off loyal customers that come often.

Costco is great for moving items around. It's an old retail gimmick to increase sales.

2 hours ago, gk10012001 said:

I think the store mentality is along the line you speak of. However in my case, when I find a store moving things around too much I just say the heck with it and leave. I know why I went. I know what I wanted. I am not there to waste time and wander around because they want me to. Granted now and then I don't mind a look around and kill some time. But in general, I hate when stores do the move around thing. If I paid employees to show up just to move things around, I would need to see some real market or research data that shows in the long run or some reasonable amount of time it makes me more money while not ticking off loyal customers that come often.

Where's the 'sad' emoji when you really need it?