I'm 82, have lived in Thailand for 16 years, have never needed a visa agent, I've always done WifeVisaExtensions at immigration and never had a real problem. However, I have to add that immigration is only 10 minutes by car from me. I get the necessary certificates from the Amphur and the Bank myself, it's just a small effort. The cost: 20 baht Amphur, 200 baht Bank, 1900 baht and a small tip at Immigration, total about 2500 baht.
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