Ups Services Samui...

[LaoPo]

UPS on ringroad behind Chaweng

Did anyone have the same experience?

I was expecting an envelope from Holland.

Visited UPS to leave my Thai-mobile-nr sothat they could phone when parcel arrived.

They did.

Went there to pick it up. APRIL 5, 2004 - 5.25PM

Asked if I could pay by creditcard......NO

Went next door to take money from teller.

Went back to pay cash. Bht 2.426,50 Took the papers and parcel and was very happy.

July: UPS-Holland send reminder that I didn't pay (to the sender).....

Now it is November; after several complaints that I really paid (how else could I've received the parcel) UPS - Thailand still insists that I didn't....

So, the nice guy who helped me on April 5th.....maybe had a nice day, what?

Someone knows of similar experiences with UPS on the ringroad?

thank you

LaoPo

[george]

You didn't got a receipt?

Call the UPS Bangkok Head office and complain. Loudly!

[LaoPo]

You didn't got a receipt?

I got the original invoice with a smaller part which is the receipt....but the guy

'forgot' to sign the paper; he said it was ok like that...

LaoPo

[chuchok]

You didn't got a receipt?

I got the original invoice with a smaller part which is the receipt....but the guy

'forgot' to sign the paper; he said it was ok like that...

LaoPo

<{POST_SNAPBACK}>

You got tucked...Photocopy what you have and fax to UPS HO. Then explain to them that you will go on every chat site and message board that you can find telling them that they have dishonest employees. That will get them interested.

Most courier companies have cameras for security, do they have in Samui?

[umathurman]

I didn't know these int'l companies suffer of the same corruption diseases as small businesses here...but once more, we just should always expect the worst I guess...

My yesterday's experience isn't that big at all, but comparible in a way:

I leave Chaweng on Saturday at 7.30 pm(nearby Will Wait Restaurant in front of Coco's) and discover my motorcycle has got a flat tyre. So I stop at the first shop I see, a few shops before 7/11, the yellow round sign that says: motorcycle repair. The guy asks me in polite thai if I want to change the tyre completely, it would cost me 150 Baht. I reply, in polite thai, to do as he thinks, as I don't have any knowledge of motorcycles...

So when he starts I buy myself some 'luuk chin' at a nearby stand, when I come back after 10 minutes everything's done. Ok, 150 Baht. I ask the receipt, he says 'the office is closed right now, but come back tommorrow and we'll give you one, we'll be open all day'. Friendly guy.

As I drive towards Tesco Lotus, I feel the tyre is as flat as 20 mins ago. I remembered he said they'd close immediately, and was closer to my house than to the shop so my best solution was to return the next morning.

So I did, with the flat tyre. Lucky! The guy is there, as well as the owner this time, and his wife. Explaining the situation, they just keep nodding, and then, all agree on making one message clear: impossible I'd have come there, their shop should have been closed before 7 pm, I can't have paid 150 B and even the same guy as 14 hours before denies he ever saw me! Then the owner says: you farangs THINK you'll recognize a place or a face, but you just come on vacation (I LIVE here!) with a cheap rented vehicle (it's MINE) and think it's easy to BLAME a poor Thai person while you may not even remember anything from last night...

etc etc (I'll keep the not very polite details for myself).

The farang is crazy now!? No need to say I wasn't listed on their visitors' list of the day before!

I didn't make a too big deal out of it, as just behind 7/11 they have a really good repair shop and they fixed my motorcycle in 20 mins for 90 Baht...

Small or big amount, so will be today's lesson...

Good luck with your complaints towards BKK Office...BKK should be 'different' shouldn't it???

[LaoPo]

UPS SERVICES SAMUI.....

I DID sent copies of the documents......along with many detailed emails.

Comment of UPS-Holland:

"that doesn't prove that you paid, also because UPS-Samui could have decided to sent you an invoice........(HAHAHAHAHA) instead of receiving cash...."

Send an invoice to a tourist? (although I'm visiting Thailand for business as well as a tourist for almost 3 decades).

This whole story is a joke; I fear that UPS-Samui found out that this guy had been stealing (maybe more than once?) and sacked the guy or that he disappeared. Now they are trying to collect the 'missing' money from the people abroad who sent the parcels.

In my case a very trustworthy lady who initially wanted to pay the shipment when UPS-courier collected the parcel.

"NO Mam, not necessary.....receiver will pay......"

UMATHRUMAN:

Obviously you are a farang living in Samui...(Oh do I love Samui!)

Did it occur to you that the guy was watching you on arrival; you went away and he had a 'close look' at your tire......?

Maybe he even was family/son of the owner?

OF COURSE you didn't pay....you silly farang (joking of course)

Yes, there are many ways the Thai are trying to make a living and it must be said, they are very 'inventive' of doing so.......

2 years ago I made a trip along the island with a friend on 2 seperate motorbikes; on a very remote road with millions of palmtrees my friend got a flat back-tire....

so I decided to get help (I phoned the rental-company..the guy said "I can't hear you...hahahaha) at the nearest village.

Only a few hundred meters I luckily saw a sign on a palmtree:

"REPAIR MOTOBIKE"

a few children, a lady....happy people and very friendly.

She woke her husband who was sleeping somewhere under a small cottage where they kept birds.

He drove with me to my friend, took the bike (with the flat tire) and drove home; we followed.

He went to sleep again.............and

his wife started repairing the bike....

we REALLY were in tears of laughing

SHE WAS AMAZING, she must have been Thai champion repairing tires.

Costs? I think it was Bht 150.--

Isn't it fantastic to find a "repair-lady" in the middle of bloody nowhere who does the job in just 10 minutes?

But, isn't it a little strange that so many other tourist have a flat tire on that particular remote road? (piles of old tires....)

That's why I like Thailand I suppose.

The land of smiles

LaoPo

[chuchok]

Did you get a receipt from the teller? fax them that and speak to as high up in the organisation...buntly I would create merry Hxll. They must have a security camera in this day and age showing you paying the bill?

[chuchok]

Forgot to add that for a courier company togive out a parcel that was freight collect, without obtaining the money is allmost unheard of

[LaoPo]

Did you get a receipt from the teller? fax them that and speak to as high up in the organisation...buntly I would create merry Hxll. They must have a security camera in this day and age showing you paying the bill?

SECURITY CAMERA? I don't know, but I will ask; maybe if 1 of you guys are driving by....please have a short stop and look inside; it will be some time before I'm back on Samui.

TELLER RECEIPT:

Yes, I have;

Yes, I sent a copy; it shows bank-number location, time, amount etc.

There is exactly 12 (Thai)-minutes between TAKING THE MONEY (on a location nobody ever wants to be, unless you like a crazy busy ringroad) walking to UPS and PAYING+collecting the parcel.

UPS-Holland: "Sir, that doesn't prove anything"

SO: UPS-Holland' said you have to phone CUSTOMER SERVICES of UPS.

That is an INDEPENDENT organization (...) and will make an INDEPENDENT decision.

I did.

To my question to CS, "WHO ARE YOU" the answer was: UPS!

To my question to CS, "ARE YOU INDEPENDENT"............NO!

But, if necessary I will let them go to court.

I WILL NEVER PAY DOUBLE.

But I agree, I will send an email to UPS headoffice in BKK.

Can anybody help me with the email-address?

Thank you guys for your attention

LaoPo

[Boh Bpen Yang]

I have not dealt with UPS but I have friends who used them in a business that regularly sends parcels to Holland. They don't use them anymore at all because of the lack of continuity of business practice between Thai UPS and Holland UPS.

Their particular final straw was 'destroyed contents' where neither Thailand UPS nor Holland UPS would take the blame (one of them had to take the insurance hit).

They had to re-send the merchandise... with a different shipper.

[Darknight]

tell them to stuff it. Nobody will go to legal action from holland over a 50 euro amount, when the accused is in thailand. Just the far link is reason enough they never could get a court decision to rule.

They are just bothering you to try to get the money. and yes probably this guy has put it in his pocket.

[LaoPo]

UPS SAMUI...

I have some good news.

The special investigation department is checking the case.

A very clever lady who knows all ins and outs about UPS-documents/

tracking/payments etc said it indeed did not fit the normal procedure...

UPS-Thailand informed 'Holland' that at the time that I collected the

parcel, they didn't sent the invoice yet....

She said that that was impossible and that was obviously a deformation

of the truth (forgive my English).

Because...12 minutes after I took the money from the bankteller I DID

get the parcel, including the original invoice, after I paid cash.

So hopefully the case will be settled and the shipper (a friend of mine)

will de credited for the amount she was still 'due' to UPS..

If something happens I will keep you posted.

Thank you for your support in this case.

LaoPo

[george]

You could send an email to Felix at Radio Bangkok, and he might want to inculde the story in his programme Thailand Today.

email him at [email protected] with a link to this topic.

Website is http://www.radiobangkok.net

[Khun Jean]

I had the same experience IN the Netherlands. I got computers send to me totalling 20.000 euro. As it was Cash on Delivery. I paid and got it.

3 Months later the company who send the computers claimed they did not received their money. Told them not my problem call UPS.

UPS said, sorry we did not collect the money. etc..etc..

To make a long story short, we went to court, the judge said, do you have the receipt. I said, "Yes".

He looked at it. Read the "Cash on delivery" part. And said.

"Not your problem."

To the other company, "Why you use the court for something this obvious. You should sue the transporter."

Took them 2 years to get this answer.

Eventually they found out, the driver was on his last day before quiting his job and returning to his homeland 2 days later.

He left with a big bonus.

UPS had to pay them the missing money.

[DhammaBum]

United Parcel Delivery Service Limited

16/1 Sukhumvit Soi 44/1

Sukhumvit Road, Klongtoey

Prakanong, Bangkok 10110

Tel: +66 (0) 2712-3090

Fax: +66 (0) 2712-1818

Managing Director: Ms. Angsana Soontarakanond

Good luck

[LaoPo]

United Parcel Delivery Service Limited

16/1 Sukhumvit Soi 44/1

Sukhumvit Road, Klongtoey

Prakanong, Bangkok 10110

Tel: +66 (0) 2712-3090

Fax: +66 (0) 2712-1818

Managing Director: Ms. Angsana Soontarakanond

Good luck

<{POST_SNAPBACK}>

Thank you DhammaBum for your info.

By the way, can you get hold of any email-address of Ms. Angsana Soontarakanond?

This would be of great help if necessary.

Thank you