7 – 11 Scam

[Daffy D]

I’m one of those casual shoppers; I just hand over cash and take the change without really checking it. Yes! Yes! I know this is bad practice.

So the other day I was in our local 7-11 with the kid I was putting purchases on the counter while keeping eye on the kid.

Normally there other customers around but this time there were no other customers in the shop so I guess I must have paid a little more attention.

So there I was putting stuff on the counter while keeping an eye on the kid and the shop girl was starting to scan in my purchases.

I noticed that she had scanned in some beauty products that I definitely had not purchased.

Normally I would not have noticed but as the shop was empty of customers and the kid was behaving herself I did notice and when I said something she dismissed the incident and started to scan in my actual purchases.

So the warning is check how many items are actually on your bill

[chiang mai]

I’m one of those casual shoppers; I just hand over cash and take the change without really checking it. Yes! Yes! I know this is bad practice.

So the other day I was in our local 7-11 with the kid I was putting purchases on the counter while keeping eye on the kid.

Normally there other customers around but this time there were no other customers in the shop so I guess I must have paid a little more attention.

So there I was putting stuff on the counter while keeping an eye on the kid and the shop girl was starting to scan in my purchases.

I noticed that she had scanned in some beauty products that I definitely had not purchased.

Normally I would not have noticed but as the shop was empty of customers and the kid was behaving herself I did notice and when I said something she dismissed the incident and started to scan in my actual purchases.

So the warning is check how many items are actually on your bill

Did the shop assistant cancel out the scanned but not required purchases before resuming? I mean it seems slightly odd that she would be scanning cosmetics, stop and then continue with your required purchases - that surely would have required her to do something at the register? If that was the case I reckon a full blown eruption was in order.

[TheDon]

You have to read every docket you get, its happens in Sydney with the scanner scans products sometimes that werent even scanned or scans a different price. If it happens where with better technology then its no surprise it will happen in Thailand. They say it happens with 1 in 10 purchases here, I bet the odds are alot worse over there

[Carib]

In Jacksonville the guys packing your bought stuff would put some things on the side. If i hadnot noticed, things would have been taken to my car without them.

It happens everywhere. By the way, they were fired, complaints had been there before but never any proof that it was done this way.

[Briggsy]

You get the odd one. I have used 7-11 every day for years. Staff overcharging the customers is very rare and certainly not systematic. If she is on the rob, expect her to be gone by next week.

[emelie]

So the warning is check how many items are actually on your bill

thank you very much for the tip. this is what a forum like this should be all about. we take better care in the future.

[Daffy D]

thank you very much for the tip. this is what a forum like this should be all about. we take better care in the future.

You’re welcome, glad to be of help

[Daffy D]

My thinking on the scam is that she has some items that she wants on the counter ready to scan into a customer’s bill. Those 7-11 counters are always jumbly so who would notice an extra couple of items?

When she starts to scan a customers purchase all she has to do is slip her item in front of the scanner and quickly replace on the counter, so the customer pays for her item and there is no shortage when the stock is checked.

Easy and simple

[TopDogger]

Staff overcharging the customers is very rare and certainly not systematic.

Maybe if your only getting 1 or 2 items as it would be too easy to notice, if your basket amounts to more than 500 bahts worth of stuff I'd think its quite common in some shops. I've caught them on 5 or 6 seperate occasions mainly with cigarettes, easy for them to sell on I suppose. The funny thing is that even though your buying premiums smokes they'll still try and scan a packet of Krung Theps..

Always wait for them to hand you the bag which obviously won't contain the extras, then they have no excuse with the Mr Mr, me no understand, me think u want BS.

I've always thought that this may be the reason the staff are trained to actually HAND the customers smokes to them rather than put them in the bag, anyone else noticed this or have another explanation for it?!?

Edited July 27, 2008 by TopDogger

[soundman]

I've always thought that this may be the reason the staff are trained to actually HAND the customers smokes to them rather than put them in the bag, anyone else noticed this or have another explanation for it?!?

I reckon that has something to do with seperation, like not putting bread products & cool drinks in the same bag.

[12DrinkMore]

You have to read every docket you get, its happens in Sydney with the scanner scans products sometimes that werent even scanned or scans a different price. If it happens where with better technology then its no surprise it will happen in Thailand. They say it happens with 1 in 10 purchases here, I bet the odds are alot worse over there

1 in 10?? Rubbish, that level would be totally unaccepatable.

I buy my "convenience stuff" and pay my bills in 7/11 at least 300 days/year. Average around 7 items or so. Over ten years that must be 20,000 or so items. I always try to keep my cells occupied and add up the purchases mentally. Never a problem with the bill, but often the brain plays up.

So I reckon in 20,000 purchases I have a zero error rate from 7/11. My brain error rate probably runs at the 1 in 10 visits though.

[DP25]

Never had this happen. The opposite is more common for me, where the cashier forgets to scan something I'm buying. A few weeks ago at Tesco I bought 2 cases of beer. The cashier told me to just leave them in the cart and she'd scan them, but she ended up forgetting and rang everything up without the beer. I wanted the free beer, but on the other hand 1000 baht is not much to me and a lot of money to her, so I told her just in case her boss noticed and took it out of her salary.

[RakJungTorlae]

Bottle of water and some smokes with the store chick’s cell number, now I get discounts. She’s dam_n fine!!!!!!!!!!!!!!!!!!

[Jimjim]

So because one 7-11 employee at one 7-11 did this it's suddenly a 7-11 scam? Yes I'm sure CP sends memos to all store managers to make sure they scam you by making you purchase beauty products. Give me a break.

:D

Edited July 27, 2008 by Jimjim

[britmaveric]

There would be a surplus in supply, remember ordering is tied to the register system.

[Heng]

This scam is fairly well known the world over. As to how common it is, it's relative to how many small to medium sized shop owners you think are dishonest. I first heard of it as the $100,000 broom. You put a broom that sells for $1.29 and lean it up against the counter. You ring it up with just about every single customer that purchases more than say $60 worth of groceries. If they are one of the few people who check their receipts, when they come back, just say "there it is, looks like you forgot your broom." Sell enough of these brooms and you can send your kid to Harvard (where they can learn to scam people properly en masse).

[Cuban]

At least at 7-11 there are prices on everything....

....OK sometimes the SEL does not match the scanned price, but if you can roughly know the value of your purchases spotting a mistake is less hard.

While this subject has resurfaced (shop 'errors) I will repeat two points to watch for.

In an up country 7-11 (with quiet night shifts I feel being the cause) I found a small bottle of shampoo to be half full, I assume the night staff have time to take a little from each bottle on display etc.....

From a Tesco store, a strawberry jam type dessert topping, again had been opened and part used - then returned to the shelf where I bought it.

Leason learnt, if it is remotely possible for any item to be opened and part contents removed - check the seals before buying.

[JOHN2]

I'm one of those casual shoppers; I just hand over cash and take the change without really checking it. Yes! Yes! I know this is bad practice.

So the other day I was in our local 7-11 with the kid I was putting purchases on the counter while keeping eye on the kid.

Normally there other customers around but this time there were no other customers in the shop so I guess I must have paid a little more attention.

So there I was putting stuff on the counter while keeping an eye on the kid and the shop girl was starting to scan in my purchases.

I noticed that she had scanned in some beauty products that I definitely had not purchased.

Normally I would not have noticed but as the shop was empty of customers and the kid was behaving herself I did notice and when I said something she dismissed the incident and started to scan in my actual purchases.

So the warning is check how many items are actually on your bill

You call this a scam? You haven't lived.

[Cuban]

At least they don't redate the sell-by markers or pick off the flies from the hot dog rollers like these people, opps !

[TheDon]

You have to read every docket you get, its happens in Sydney with the scanner scans products sometimes that werent even scanned or scans a different price. If it happens where with better technology then its no surprise it will happen in Thailand. They say it happens with 1 in 10 purchases here, I bet the odds are alot worse over there

1 in 10?? Rubbish, that level would be totally unaccepatable.

I buy my "convenience stuff" and pay my bills in 7/11 at least 300 days/year. Average around 7 items or so. Over ten years that must be 20,000 or so items. I always try to keep my cells occupied and add up the purchases mentally. Never a problem with the bill, but often the brain plays up.

So I reckon in 20,000 purchases I have a zero error rate from 7/11. My brain error rate probably runs at the 1 in 10 visits though.

Nort 1 in ten item, 1 in 10 customers, thats what they said on the news, the figure is pushed up because alot of things that are on special are still there on the computer as the original price which would get heaps of customers etc. And 1 in 10 was an estimate from the news

[Daffy D]

So because one 7-11 employee at one 7-11 did this it's suddenly a 7-11 scam? Yes I'm sure CP sends memos to all store managers to make sure they scam you by making you purchase beauty products. Give me a break.

:D

Ops! Looks like I’ve been caught out again. Good to know the politically correct police are on the ball.

Perhaps someone could post guidelines as to how this subject should have been posted.

Can we substitute 7-11 “for world wide all nationalities, religions and ethic group, shops of all sizes irrespective of location?”

And for scam we could say “understandable human error not related to any nationality, religion or ethnic group in any country”

I just thought 7-11 scam kinda cover the topic quite neatly.

“JOHN2” – I’m a pensioner John and believe me I have lived. I think you missed the point of the OP. It was more like a public service announcement much like many others that have appeared on this forum, reminding us of things we already knew but had got complacent about.

[Jimjim]

Not really. There are hundreds if not thousands of 7-11s in Thailand and to paint them all with the same brush because one employee at one 7-11 did something wrong is quite unfair. You could have said, "Scam by Siriporn at Siam Square 7-11 branch" and that would have been much more reasonable.

So, no "7-11 scam" did not cover the topic quite neatly, it vastly and wrongly completely over-generalized your experience. Be more conscientious next time, and the PC police will just give you warning this time.

[Beacher]

You have to read every docket you get, its happens in Sydney with the scanner scans products sometimes that werent even scanned or scans a different price. If it happens where with better technology then its no surprise it will happen in Thailand. They say it happens with 1 in 10 purchases here, I bet the odds are alot worse over there

1 in 10?? Rubbish, that level would be totally unaccepatable.

I buy my "convenience stuff" and pay my bills in 7/11 at least 300 days/year. Average around 7 items or so. Over ten years that must be 20,000 or so items. I always try to keep my cells occupied and add up the purchases mentally. Never a problem with the bill, but often the brain plays up.

So I reckon in 20,000 purchases I have a zero error rate from 7/11. My brain error rate probably runs at the 1 in 10 visits though.

Ever heard of a grocery store?

[Daffy D]

OK! - OK! I stand corrected

But at least I did not mention the nationality of the shop girl, sorry person for fear of being considered racist.

[glyph]

An honest mistake was made and you consider it a company-wide "scam". It reads as though you have chosen to be a victim, and every slight has to be punished.

[mgjackson69]

I’m one of those casual shoppers; I just hand over cash and take the change without really checking it. Yes! Yes! I know this is bad practice.

So the other day I was in our local 7-11 with the kid I was putting purchases on the counter while keeping eye on the kid.

Normally there other customers around but this time there were no other customers in the shop so I guess I must have paid a little more attention.

So there I was putting stuff on the counter while keeping an eye on the kid and the shop girl was starting to scan in my purchases.

I noticed that she had scanned in some beauty products that I definitely had not purchased.

Normally I would not have noticed but as the shop was empty of customers and the kid was behaving herself I did notice and when I said something she dismissed the incident and started to scan in my actual purchases.

So the warning is check how many items are actually on your bill

It is good practice anywhere, anytime you are shopping to "check bin" and the contents of your bags.

Just because this happened to you in a 7-11 does not make it a "7-11 scam".

When I was in University in USA, there was a local grocery that ran a similar scam almost as "business as usual". At the checkouts there were always a few miscellaneous items just sort of sitting there, as if abandoned at the checkout by a previous shopper. Usually a small-ticket item, maybe a small houseplant, box of crackers, etc. Every now and again you would catch the cashiers trying to scan that in.

To their credit, if they scanned it in they would bag it and send it with you...so you were not getting completely ripped off, but buying something that you did not want.

When called on it, they would apologize and have a manager come and zero it out...if you were willing to wait a few minutes.

[Daffy D]

An honest mistake was made and you consider it a company-wide "scam". It reads as though you have chosen to be a victim, and every slight has to be punished.

It was not an honest mistake, it was a definite attempt to charge me for something that I did not want to purchase.

[WilliamIV]

I thought 7-11 is mainly a Franchise in Thailand.

So different outlets would have different Owners?

[TopDogger]

I've always thought that this may be the reason the staff are trained to actually HAND the customers smokes to them rather than put them in the bag, anyone else noticed this or have another explanation for it?!?

I reckon that has something to do with seperation, like not putting bread products & cool drinks in the same bag.

Well, they seem fine putting shampoo/soap etc in with pretty much anything?!? Why not put the smokes in one of the smallest bags? As they would if you just brought a can of coke or bottle of water...

[TopDogger]

I thought 7-11 is mainly a Franchise in Thailand.

So different outlets would have different Owners?

Yip...