Eva Airlines Flight Re Arrangements

[marshbags]

Someone has just passed on from Suwanapoon that a probable charge is to be made in respect of re arranging flights that got cancelled due to the demo,s of the last few days ????

He rebooked at the Eva Airlines desk, there.

Has anyone else had similar demands made either with Eva or any other airlines. ( not travel agents i might add, who may do this.)

The person who passed on this information has been told to report to the head office to confirm his booking that has been made at the airport and now must stay till Monday to do so.

So much for customer relations and good intentions...............<deleted> ????

marshbags

[londonthai]

surely eva bangkok office messes around - firstly they dropped me of the flight, despite me booking the seat and confirming it 3 days before departure. They lied to me that there are not empty seats till 16.12, so I have called their London office to get booked on the spot for 12.12. When I reserved online my seat there were at least 20 more seats available.

after the booking for 12.12 I got a phone call from the bangkok office offering me a flight on 9.12 - again, online seat booking showed at least 10 spaces.

tell the person to call office in taipei or London at LHR (I believe your friend is flying there and the ticket was issued in the uk), they are working over the weekend

[tangoll]

I was booked on Eva Air BKK/TPE/LAX/TPE/BKK over period 11/26 - 12/02, but of course couldn't out of BKK on 11/26. Cost of that Exec Dlx seat was baht 48.4K. Eva did allow rebooking of that itinerary for 12/27 - return not yet confirmed. However, the earlier booking was, as Eva said, a low season fare, and the new dates are a high season fare, and Eva charged me extra baht 3,910 to make the rebooking.

During period 11/26 to 12/02, the phone numbers to Eva's BKK booking offices were either always busy (even Sat/Sun midnight), or just rang with no one answering. Despite the crush of people at Eva's sales office, Eva didn't bother opening on Saturday afternoons or Sunday 11/30. They did offer coffee and cookies at the sales office though.

On Monday 12/01 there must have been about 50 people waiting in the queue for the 4 - 5 agents working the computers. Good thing the computer system didn't break down.

[Mossfinn]

I have a feeling people are cancelling flights in droves, even though the airport is now open, because there are an awful lot of available seats now at reasonable costs, that just were not there a few days ago.

I cancelled my wife's flight a day before the dissolution of the Gov't and two days after couldn't get a ticket, except for a rather large pay out, but yesterday got one cheaper than I paid 9 months ago and they are even cheaper on EVA's website.

Moss

[marshbags]

Thank you for the replies.

I,ll pass on the informationposted and in particular the Taiwan / LHR contact numbers that i got off the Eva home page.

Should anyone need them, they are :-

Taiwan code out of Thailand plus.............886-2-250-11-999 Tel. Number.....................

FAX Number...886-3-351-0019-21

LHR code out of Thailand plus............ 44-20-7380-8300 Tel Number........................

FAX Number...44-20-7383-0809

marshbags

Edited December 7, 2008 by marshbags

[ALFREDO]

I had the impression, that Eva Air handeld the problems well and I do not know why people had to run to the office in BKK and queu up?

I had a flight for 24.11. BKK-VIENNA and changed to 1.12. (costs 2.000.- B. Fees)

The Website since 25-26.11. always had good information about the current situation-I cannot say that from the Austrian Airl. Website available on my Handy!

I changed again to 8.12. and now to 15.12. To get a non stop Vienna flight.

I made the changes with calls to the Aurtrian Evaair office which was more easy to reach by phone.

I feel, felt, well served, even got window seats!

If the people who ran all to the BKK Office

(-they must know that it will be crowded)

-pay a little more for the call to their Evaair home country office

(-even can speak than in their native language)

They would have saved a lot of nervs!

[marshbags]

I had the impression, that Eva Air handeld the problems well and I do not know why people had to run to the office in BKK and queu up?

I had a flight for 24.11. BKK-VIENNA and changed to 1.12. (costs 2.000.- B. Fees)

The Website since 25-26.11. always had good information about the current situation-I cannot say that from the Austrian Airl. Website available on my Handy!

I changed again to 8.12. and now to 15.12. To get a non stop Vienna flight.

I made the changes with calls to the Aurtrian Evaair office which was more easy to reach by phone.

I feel, felt, well served, even got window seats!

If the people who ran all to the BKK Office

(-they must know that it will be crowded)

-pay a little more for the call to their Evaair home country office

(-even can speak than in their native language)

They would have saved a lot of nervs!

Good luck to you then, but please let,s have some reality put into your comments re other passengers.

For reference:-

My friend for one of several live where staying in the N.East. and in a constant state of confusion.

Attempts to contact Eva airs hotlines in several locations failed.

Travel agents unable to access any Eva info relating to anything.

Getting his friends to try and find out what was going on and trying to rebook his flight in the U.K...impossible to do.

Would you believe Eva said unless he reports to the offices in person in LONDON they will not help him.

Has as reported as above, gone down to B.Kok on an instruction courtesy of the Eva airlines home page

Checked incidently, one more time at the local travel agents as Eva said also on the web site everything was now back to normal re check ins rebookings ect.

In spite of this as of yesterday AM they still couldn,t contact Eva via their usual booking system ????????

He is now as posted on this thread stuck in B.kok until Monday as even though they eventually agreed to book him a new reservation he still has to go to the offices there to confirm his re booking.....................again

Please....try a bit of understanding about why many others apart from youself have been unable to go forward.

I also have on his behalf made many phonecalls to my home base in the U.K. to try and help him, along with a couple of other stranded passengers who asked for help, during the lock down.

Not for self congratulating purposes have i added this, just done for simple info to offset your good fortune what you are suggesting should be happening to others.

The cost of it all is not so important, but the time wasted over the last few days is

marshbags

Edited December 7, 2008 by marshbags

[ALFREDO]

Ok, your friend had a lot of misfortune.

I only can say, that I this time booked my Eva Air Bkk-Vie-Bkk flight over the Internet, changed the flight once with Tel. Threw the Bkk Eva A. Office and changed later 2 times threw the Vienna Eva Air office,

All worked out fine, I flew more times with Eva A. and I often change my flightdays, all without problems.

I do not understand that your friend had such trouble, I was also very pleased with their Website information.

By the way, I also sit in Isaan, far from Bkk.

Maybe next time call to Vienna instead to Bkk or London.

I cannot understand what and why it

went so wrong for your friend.

I had the same circumstances.

[marshbags]

Ok, your friend had a lot of misfortune.

I only can say, that I this time booked my Eva Air Bkk-Vie-Bkk flight over the Internet, changed the flight once with Tel. Threw the Bkk Eva A. Office and changed later 2 times threw the Vienna Eva Air office,

All worked out fine, I flew more times with Eva A. and I often change my flightdays, all without problems.

I do not understand that your friend had such trouble, I was also very pleased with their Website information.

By the way, I also sit in Isaan, far from Bkk.

Maybe next time call to Vienna instead to Bkk or London.

I cannot understand what and why it

went so wrong for your friend.

I had the same circumstances.

He emailed Taiwan, among others but didn,t get even a courteous acknowledgement, which one would normally expect from professional organisations, ect.

Vienna was i admit not considered after Taiwan, London and Bangkok ect. ect.

My record on Eva Ailines have always been complimentary and positive as my history will show.

They also IMHO deserve the opposite when it is applicable.

I do not know the ratio for those who got a good informative service against those who didn,t.

My friend was not alone in his efforts to contact EVA and while we talk about Vienna being good to yourself and in your case it is deserved , i might add.

Why oh why did they not put information on the Web site that many will have accessed to try and gleen information and facilitating the use of all their employees who had been seemingly sitting on the sidelines, waiting for things to change.

An email receiving and answer service to address passengers concerns amid all the chaos and confusion would have been a good start.

There is i believe many Taiwan citizens more than capable of being temporarily employed who could also have been taken on to do the task, even if the temp. laid off employees were not.

To say the least, i would hope they would get enough feed back from frustrated passengers to encourage putting in place an emergency plan, should anything cause a stoppage ect.

marshbags

Edited December 8, 2008 by marshbags

[marshbags]

The friend who,s had to visit the main offices to confirm his already re booked flight has finally got a flight for Saturday.

He was told he must pay the surcharge that was mentioned.

He said as they cancelled his flight that he was available for should it have been ongoing he did not see why he had to pay for their inconvenience.

They said they would contact the U.K. head office ??? and he would get the outcome on check in.

I will tell him to say he has run out of money due to the cancellation by Eva and had no funds left.

Then take the London office to task when he gets home and settled.

I have over the last 3 years recommended the airline to quite a few and as of now that recommendation ceases as they have gone way down in customer relations IMHO.

Were is the goodwill factor that one should associate with Companies of this stature, many of the smaller ones have put them to shame in this area.

marshbags

Edited December 8, 2008 by marshbags