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Adsl Woes


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Posted

I'm currently living in Chalong and the house I've just moved into has ADSl provided by Tot. It's bearly operating at 600K with shocking upload and download times. But worse than that is latency when trying to do anything remotely.

Has anyone had any improvement getting the top package from Tot ? Or am I too far way from the exchange for decent ADSL (live not far from home pro)?

I have an additonal phone line, are there any other providers or is is the same as the UK where BT own the copper and the only thing that makes a difference is distance from exchange regardless of which ISP you choose ?

I've got a sinking feeling the answers will be this is Thailand get use to it, haha ;-)

Posted

mine is almost 2 mb. by tot. contact tot by going to their office (much better than talkin on the phone). they will fix it for you. expect a long wait for the electrician to come by to your house to check the problems

Posted

As a general rule in Thailand, if ADSL works at all, the distance from the exchange is not an important factor. It can become important for higher speeds, but not what you can achieve through a TOT provided international Internet connection. It is usually fairly easy to check the strength of the ADSL signal, though, if you want. Look for a status screen in your router that talks about "upstream" and "downstream" "Db" or "SNR". If this specifies 10 DB or above, you are fine.

I have had lousy experiences with TOT ADSL. At a price, you could probably get a better ADSL service through CS Loxinfo or KSC, but this is usually only an option for those where reliability and performance of the ADSL service is critical. It would not hurt to call them and talk about it though.

When Internet performance is really bad, it can be interesting to run a command called "TRACERT" to some well know site to see where the bottleneck is. Open a command window (sometimes called a "DOS box") and issue the command

TRACERT yahoo.com

(Over simplification) this measures the time taken on each hop of the way to the destination site. Some hops will probably consistently give a "*" rather than a response time. This is because the equipment is not configured to respond. If, however, there is sometimes a "*" and sometimes a response time, this suggests a problem. The hardware at that node may be faulty or overloaded.

It can also be interesting to issue the commands

PING 203.146.237.237

PING yahoo.com

The response time to the first (a fast reliable server, actually a DNS server in Thailand) should be very fast, probably around 20 ms. Anything much slower definitely points at a major issue at TOT. The response to the second should be under 300 ms. If higher, there is likely a bottleneck on TOT's international links.

This is probably a lot more information than you wanted!

Posted

I have a home and business in Chalong and experiencing the same problem. TOT told me that a cable link that serves the south of Thailand (off Taiwan) was damaged and repairs are underway.

I'm skeptical but trying to be patient! I've grown used to internet service problems and take a 'mai pen rai' approach but my customers are certainly not thrilled with it and I'll probably lose some business as a result.

Neither TT&T nor CAT offered service to my area last time I checked, but this was several months ago so maybe I'll go check again. Another option is a leased line through Island Technology or similar but expensive.

Posted

Thanks for the advice all.

Brit Tim,

No problem I worked in IT 12 years in UK, so techy speak not a problem ;-).

It seems to be a lot better today than it was yesterday. The problem yesterday was latency, when trying to use an RDP session, you type one character and wait 3 or 4 seconds for it to appear the other end and I know for certain the other end isn't the problem. Also TOT's squid proxy is overloaded as I regularly see tcp time out's when trying to reach websites (not running TOT's name servers either).

Posted

Be happy you have a ADSL line :D

I'm living in kathu and for the last 3 years i try to get a line to my house and the only thing i hear is " sorry no lines free " :)

Even offering tea money did not help.

Until then i'm using my cat 3G connection for my computer

Posted
Be happy you have a ADSL line :D

I'm living in kathu and for the last 3 years i try to get a line to my house and the only thing i hear is " sorry no lines free " :)

Even offering tea money did not help.

Until then i'm using my cat 3G connection for my computer

I had a line installed in Kathu in 24 hours.. Cost 15k but its a superb line, rock stable.

How much did you offer ??

Posted (edited)
I'm currently living in Chalong and the house I've just moved into has ADSl provided by Tot. It's bearly operating at 600K with shocking upload and download times. But worse than that is latency when trying to do anything remotely.

Has anyone had any improvement getting the top package from Tot ? Or am I too far way from the exchange for decent ADSL (live not far from home pro)?

I have an additonal phone line, are there any other providers or is is the same as the UK where BT own the copper and the only thing that makes a difference is distance from exchange regardless of which ISP you choose ?

I've got a sinking feeling the answers will be this is Thailand get use to it, haha ;-)

TT&T in Kata, should be available in you are too.

Just upgraded from Indy to Premium at 1090 baht/month. 4Mb/8-900 Kb on most speed tests. Not bad. As for all internett in LOS pling-time can be slow, but then its ok.

Edit. Forgot. BB offers 10Mb in your area. TT&T office in Central Festival shoppingcentre. 1595 baht/month.

Edited by katabeachbum
Posted
TT&T in Kata, should be available in you are too.

Just upgraded from Indy to Premium at 1090 baht/month. 4Mb/8-900 Kb on most speed tests. Not bad. As for all internett in LOS pling-time can be slow, but then its ok.

Edit. Forgot. BB offers 10Mb in your area. TT&T office in Central Festival shoppingcentre. 1595 baht/month.

Thanks will give them a call. I just rented the house, there's two phone lines with ADSL from TOT provisioned on one, I could always BB or TT&T provisioned on that one to see what it's like and then can the Tot one if it's much better, that way I'll have no down time, that's assuming my middleman & landlord are prepared to help me do that.

Posted
I had a line installed in Kathu in 24 hours.. Cost 15k but its a superb line, rock stable.

How much did you offer ??

I spoke to a tenchical enigineer from TTT but no luck or he did not got the hint.

Can you give me any contact info of the person you used.

I'm happy to offer the same as you.

Posted

Apparently my development is only wired for tot says my letting agent. Not exactly sure how that would be the case.

Going to go to the top tot package and see if it improves.

Posted

Two weeks ago I asked a question in The Gazettes Issues and Answers section.

I asked why for over a month now my TOT internet connection has been next to useless ,it was never brilliant but it is down most of the time now and all I get when I try to download is insufficient bandwidth.So I wonder why I am still paying for this crap service.No response from the Gazette it doesn't look like they inundated with questions either as the same one has been on there for the last 7 weeks.

I have had TOT round and all he said was very slow connection.Really you have to laugh or it would drive you insane living here.

Posted
Two weeks ago I asked a question in The Gazettes Issues and Answers section.

I asked why for over a month now my TOT internet connection has been next to useless ,it was never brilliant but it is down most of the time now and all I get when I try to download is insufficient bandwidth.So I wonder why I am still paying for this crap service.No response from the Gazette it doesn't look like they inundated with questions either as the same one has been on there for the last 7 weeks.

I have had TOT round and all he said was very slow connection.Really you have to laugh or it would drive you insane living here.

Well I'm stuck with ToT also, my estate is only wired for TOT. I'm on their basic 2 MB package, I'm going to find out from their offices what exactly will be different between 2, 8 and 12 MB (other than the bill).

2 MB is plenty good enough if it stays up long enough and the latency isn't ridiculous. I also have no idea about the contention, I could be sharing my 2MB with half of Chalong.

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