New Consumer Complaints Law In Thailand

[Pash]

Well, it's a start.

Why not copy the "Sale of Goods Act. UK"

Best legislation in the world for consumers.

Agreed, and the Consumer Protection Act is an even more powerful tool for the consumer. Hope thailan can copy

And then the British National Health Service and ad infinitum until it is the UK all over again. Look what you did to Majorca!

Seriously when designing protection laws you (generic) look at all the systems and identify what works best but if you want Thailand to be Little Britain please go home before you ruin this country as well.

[GungaDin]

Well, it's a start.

Why not copy the "Sale of Goods Act. UK"

Best legislation in the world for consumers.

Agreed, and the Consumer Protection Act is an even more powerful tool for the consumer. Hope thailan can copy

And then the British National Health Service and ad infinitum until it is the UK all over again. Look what you did to Majorca!

Seriously when designing protection laws you (generic) look at all the systems and identify what works best but if you want Thailand to be Little Britain please go home before you ruin this country as well.

What a crock.....

[sunnymarky]

When you left your safe European home 'consumer protection' is one of the things you left behind. This ain't Caucasia, and I can't get over that guys who have been here for years still haven't figured that out. People like to claim great knowledge, and back it up with the claim they've been doing it for oh-so-many years. The notion that time brings wisdom, well, as the song goes, it ain't necessarily so.

A Thai judge ordering a Thai to pay restitution to a farang?

And in the rare case where it just might happen, I'd like to see how the order is enforced. More likely unsavory characters loitering outside your house.

So you think Thailand should have no consumer rights other than say 7 days( which is the case in some stores)for a branded international product ?

Nothing to do do with "burdening the country" with more costs and less economic freedom. Its often "major corporations getting away with what they can " I know it happens believe me. Falangs to ruin Thai economy..hmmm I think their currency is needed more than you know.

[kurnell]

I have to laugh sometimes reading 'expert' advice and comments from so called long term Thailand residents. Reckon those that claim Thaialnd should not follow western countries and protect the consumer, haven't got a pot to piss in so it's very easy to spout nonsense when you never buy anything.

[frenchFARANGbkk]

Hi,

Do you know how to process when you have something to complain about ?

Where is the court, how to do ?

Thanks.

[kurnell]

Hi,

Do you know how to process when you have something to complain about ?

Where is the court, how to do ?

Thanks.

By the look of this thread, nobody has gone through the process.

[kurnell]

Hi,

Do you know how to process when you have something to complain about ?

Where is the court, how to do ?

Thanks.

By the look of this thread, nobody has gone through the process.

I am about to give the Consumer Protection Board a test run. My company purchased a batch of polo shirts with company logos that are so shoddy that our staff cannot wear them. The company refuses to replace them even though they are very clearly a very poor quality product. Tomorrow we will see of the ocpb has any teeth.

[sunnymarky]

Hi,

Do you know how to process when you have something to complain about ?

Where is the court, how to do ?

Thanks.

By the look of this thread, nobody has gone through the process.

I am about to give the Consumer Protection Board a test run. My company purchased a batch of polo shirts with company logos that are so shoddy that our staff cannot wear them. The company refuses to replace them even though they are very clearly a very poor quality product. Tomorrow we will see of the ocpb has any teeth.

Maybe a slim chance if you are a Thai company , If you are Foreign, Not a ****** hope.

[jaideeguy]

I included a copy of the article in my OP with a faulty Hitachi breadmaker that has been returned to BKK for the 2nd time while still on warantee in the hopes that they refund/replace, as they clearly don't know how to repair a breadmaker and would most probably return the item broken again.

[kurnell]

Hi,

Do you know how to process when you have something to complain about ?

Where is the court, how to do ?

Thanks.

By the look of this thread, nobody has gone through the process.

I am about to give the Consumer Protection Board a test run. My company purchased a batch of polo shirts with company logos that are so shoddy that our staff cannot wear them. The company refuses to replace them even though they are very clearly a very poor quality product. Tomorrow we will see of the ocpb has any teeth.

Maybe a slim chance if you are a Thai company , If you are Foreign, Not a ****** hope.

Based on what? Stereotypes of Thailand?

[gregb]

I was recently reading a story about a Pennsylvania couple, Leslie Pope and John Wagner, who were arrested for refusing to pay an 18% tip added to their bill when they received shoddy service. Apparently, there was a line item on the menu that said this charge is automatically added for parties of 6 or more.

The couple's argument appears to be that the product (service in this case) was defective and therefore they should not be required to pay for it. They agreed to pay in full for the food, just not the gratuity. The restaurant countered with a discount on food, but would not waive the gratuity, and the couple refused this counter offer. The amount in question was about $16, and it is quite clear both sides wanted to make a political statement, rather than actually being concerned about the money.

My question is, would this be covered under the Thai Consumer Complaints Law? I am constantly finding restaurants in Thailand that add a mandatory 10% service charge to my bill, when in fact the service is abysmal. I generally pay it and simply never return. But now I'm thinking, can I take the owner to court because he demanded payment for a defective product? Pay the food yes, but not the service fee.

Would this actually do anything to improve the service in Thailand?

It is an interesting question. Comments?

[Nuanchan]

The new Law ought to incorporate faulty goods bought from the shops etc. I recently bought what I thought was a brand new Nokia mobile phone from what I assumed was a reputable shop, and paid the going price for it, not a knock off price. The shop was in a good shopping Mall and the phone's box was sealed. After 4 days the telephone went faulty. I took it back to the shop and he immediately blamed me for dropping in onto the ground and damaging a part inside of the phone. Without x-ray eyes how could he see that part inside of the phone had been damaged! The phone was kept in a rubber silicon case and also in a secured belt pouch. Not once was this phone dropped. I took it back to the shop where I had purchased it from and the seller wasn't interested in helping me. I took it stright to the Nokia service centre where It was found that the telephone must've been tampered with prior to the sale to me. Initially Nokia wanted to charge me more than 3,000 THB to repair it, but then had a change of heart and repaired it for free for me. There wasn't anything that I could do about shop or the owner who sold this phone to me.

I have since been told never to buy a phone from one of these booth type shops in a shopping Mall but go to Tele-Wiz or any other reputable company.

I need to report my supplier for defective goods and unfaire term and condition