Dhl Express (samui) Damages Expensive Furniture Don't Take Responsiblity!

[chriz777]

In short they agreed to ship my furniture from Samui to BKK, and they guaranteed all would be safe and handle packing and shipping.

The original thread is in the bkk forum, please follow the link for PICS before and after and detailed story

CLICK HERE

Can somebody in Samui (as I'm in BKK) please help me out?!? please take detailed picturess of their DHL store as I'm building up a case against them.

Their store is located just before the stoplights near TESCO LOTUS on the RIGHT HAND SIDE (if coming from NATHON/BOPHUD, going towards LAMAI)

If coming from Lamai > Nathon, the DHL store is on the left hand side, just after the stoplights before TESCO LOTUS.

It is accross from the Familymart at the stoplights....

Any help would be greatly appriciated... if you want to reply please reply in the orignal thread linked above...

Thanks in advance

[antony77]

Presumably you insured your furniture for the move. It is the normal practice otherwise you have

little chance of claiming anything.

[scrotiem249]

Unlucky mate.

[robsamui]

I'm happy to add my story.

In the first week of December I bought some illuminated display signs direct from the factory in China and they were shipped to Samui by DHL. After a week - no sign. They were tracked to arrive in BKK 2 days after dispatch and then were sent to Samui but there was no record of them arriving.

There was then 3 weeks of total nonsense with DHH in BKK. I was never given a reference number (apart from the tracking number) and very time I called I spoke to a different person and had to say everything all over again. I was told:

a) (by DHL in Bejing) we cannot send to Samui because there is no ZIP code 84330 in Thailand - this went on for a week until I faxed my cable TV bill to China and told them to Google "Thailand Samui zip code Mae Nam" - 84330 is top of the list!

we can't send it from Bangkok because there is no 84330 Zip code - can you collect it from BKK?

c) it is on Samui at the depot (it wasn't) . They kept saying its still in BKK and BKK kept saying it is at the depot on Samui.

d) we don't know where the package is now

f) the tracking number doesn't exist

f) it's already been delivered to you and you've signed for it.

The agent in China also told me that I had had the goods and signed for them so I had to wait for DHL in BKK for fax the delivery note to China and them to e-mail a copy to me. The receipt was addressed to a Thai person in Ranong and signed for by a Thai!

Every time I phoned DHL in BKK to tell them this was not my parcel, name or address, they kept saying "but you've already signed for it". This happened 8 times over a 5 day period, with both my (patient) Thai girlfriend trying to explain it to them after I kept getting angry.

In the end I began an insurance claim after Xmas and the New Year only to be told by DHL a week later - "We've found it and it is being sent to Samui." After two more weeks of frustration and phone calls. I started an insurance claim but nothing happened at all.

At this point I just gave up. It was finally delivered to me 11 weeks after it arrived in BKK and I simply refused to sign for it on the grounds that the goods were damaged and I had already had a refund from the factory in China anyway.

Moral - DHL in Thailand must be a national joke - or would be except for the fact that this all seems to be rather usual over here.

Rob

[robsamui]

and also - having now read your major posting - the Samui "DHL" kept protesting that had had no connection the DHL but were only "an agent". And this was also what DHH in BKK called them, too.

R

Edited April 5, 2010 by robsamui