AirAsia’s Online Flight Booking Services To Be Unavailable This Weekend

[webfact]

AirAsia’s Online Flight Booking Services to be Unavailable this Weekend

AirAsia is carrying out a system upgrade and maintenance this weekend.

Online flight booking services will be temporarily unavailable from 11am on Saturday, 12 November 2011 (Malaysia time/GMT+8) to 6am on Sunday, 13 November 2011 (Malaysia time/GMT+8).

During the downtime, travellers will not be able to self check in–via the web, by mobile and at the kiosks – or self-manage their booking online.

Passengers are strongly advised to perform early check-in via web before the disruption period, to avoid any inconvenience to their travel plans.

The airline said that all affected guests will be informed via email and SMS about the online service disruption.

Source: http://www.asiatraveltips.com/news11/1111-AirAsia.shtml

[SantiSuk]

Hmm - wonder if they are going to make it even more tortuous to avoid paying extra charges. Had just got used to the old routine:

* check the baggage to delete the 20kg baggage assumption. Remember to scroll down to get the return journey changed separately (nice one Mr Fernandes - you caught me out booking a medium bag I did not want on the return leg once!)

* delete the seat allocation - a three step stage requiring you to click on ok at least once to avoid a seat charge; a sort of 'are you sure' - 'ok, are you really sure?' process

* delete the insurance by clicking on cancel twice (rather than OK - nice clever little trick that Tony - you caught me out once on that one too!

Let's just hope that Tony Fernandes has finally had a twinge of remorse for his dodgy business ethics. Your flights are still good value mate and I laud the way you are opening up the Thai domestic skies - no need to dress the fares up in a way we can all see through and detest.

[KKvampire]

So are airasia suspending fees for services not pre booked during this downtime?I guess not.How this airline is voted best budget beats me.its a the most deceptive airline

[smiling mantis]

Hmm - wonder if they are going to make it even more tortuous to avoid paying extra charges. Had just got used to the old routine:

* check the baggage to delete the 20kg baggage assumption. Remember to scroll down to get the return journey changed separately (nice one Mr Fernandes - you caught me out booking a medium bag I did not want on the return leg once!)

* delete the seat allocation - a three step stage requiring you to click on ok at least once to avoid a seat charge; a sort of 'are you sure' - 'ok, are you really sure?' process

* delete the insurance by clicking on cancel twice (rather than OK - nice clever little trick that Tony - you caught me out once on that one too!

Let's just hope that Tony Fernandes has finally had a twinge of remorse for his dodgy business ethics. Your flights are still good value mate and I laud the way you are opening up the Thai domestic skies - no need to dress the fares up in a way we can all see through and detest.

+1

The planes are great and the prices are great but the website is like what I would imagine a parody of an airline's website would look like.

And it still takes me fifteen minutes to figure out how to opt out of the seat selection, and this is after using their site several times now.

My plans in the future are, should I fly Air Asia again, to make a drinking game out of it. Every silly little gimmick they throw my way to get a few more baht out of me, I have another drink. Don't know how else to avoid getting so aggravated trying to book a flight!

[lifeisthefun]

I understand from a drinking buddy who works for Air Asia IT that there's going to be a Have your SAY (Select Attendant Yourself) feature. Click on a clutch of photos to see a video of the attendant doing her in-flight schtick , then vote. Attendants will get rostered according to the polls. Makes sense as say what you will, Air Asia = Babes Asia.

[SantiSuk]

I tried to book this afternoon - result was a web-site unavailable page. Tried again late afternoon and it was working again - exactly same routines as before but when trying to pay I got a 'this website cannot be trusted' message, so I aborted. Then I remembered that their site was supposed to be under maintenance or redevelopment this weekend.

Think I'll give it a wide birth for a day or two until their software guys get it working properly.

[Mickeem]

I tried to book this afternoon - result was a web-site unavailable page. Tried again late afternoon and it was working again - exactly same routines as before but when trying to pay I got a 'this website cannot be trusted' message, so I aborted. Then I remembered that their site was supposed to be under maintenance or redevelopment this weekend.

Think I'll give it a wide birth for a day or two until their software guys get it working properly.

Yeah got exactly the same 'website cannot be trusted' using firefox, checked my card provider and thankfully was not charged for the 2 payment attemtps, theres someting quite wrong with their site for these warnings to come up.

Maybe next time will try with Internet Explorer browser as this was successful previously when Firefox wasn't

[smiling mantis]

Maybe the guys who produce the software Air Asia uses for its website are also customers who try to use book flights on it, and decided a little turnabout is fair play.

You want PHP on this page? You sure you don't want our new Perl module? What about Python? Click yes to not install Python, or no if you don't want to install PHP but do want to go to another screen asking you if you want Perl.