bought an expensive Tefal steam iron less than a year ago but the sole plate has become detatched

the iron works perfectly otherwise but the guarantee receipt is long lost

it looks like the plate was originally held on with some high temp epoxy resin glue

can it be fixed and where can I go to have it repaired

Simple answer...NO.

Once the bottom plate separates you can not re-attach it without sending it back to the factory and have them do it. Did you happen to Send in the registration card? You might send it back for repair anyway and see what they say. Either they will say they can fix it and it is covered under warranty or they will say how much it will cost to fix. Add the price of shipping it still might be cheaper that way than to buy a new one. Good Luck

Here's contact info:

Groupe SEB Thailand Ltd.

2034/66 Italthai Tower, 14th Floor, Room 14-02,

New Phetchburi Road,

Bangkapi, Huaykwang

Bangkok 10320

Thailand E-mail: Website: www.tefal.co.th Tel: chrome://skype_ff_extension/skin/numbers_button_skype_logo.png+66 2769 7400 Fax: +66 2723 4490 or chrome://skype_ff_extension/skin/numbers_button_skype_logo.png+66 2723 4491

Repair Service:

(For service locations) Call Center: chrome://skype_ff_extension/skin/numbers_button_skype_logo.png+66-2-7697477

Edited February 17, 201313 yr by onthedarkside
email removed as per forum rules