Popular Post Somtamnication Posted February 6, 2014 Popular Post Share Posted February 6, 2014 So wife and I got there early enough before the crowd (10:45). I was on my second helping, she was on her first. Her face turns white and says she wants to vomit. One female staff member saw her and asked her if she was ok? She could not talk. Anyways, 3 cm worm in her salad, waving at her. Staff apologizes (wow!) and takes her plate to the manager (same guy for 10 years). He comes back, apologizes and asks from which salad was it from. He goes with staff and removes 2 or 3 containers from the bar. Comes back and tells us that lunch is free. Should have ordered the USDA steak!! Great service and commendable to have apologized. 5 Link to comment Share on other sites More sharing options...
Shot Posted February 6, 2014 Share Posted February 6, 2014 1 Link to comment Share on other sites More sharing options...
bearpolar Posted February 6, 2014 Share Posted February 6, 2014 free lunch for finding free protein? Link to comment Share on other sites More sharing options...
Blindside Posted February 6, 2014 Share Posted February 6, 2014 Wow! Unseen in Thailand! Nice to know someone has some clue of customer service. At least we know the salad is fresh! 2 Link to comment Share on other sites More sharing options...
Popular Post stevehaigh Posted February 7, 2014 Popular Post Share Posted February 7, 2014 did you bring your own worm? 3 Link to comment Share on other sites More sharing options...
Popular Post hanno Posted February 7, 2014 Popular Post Share Posted February 7, 2014 That is what is lacking, not just in Thailand, but in SE Asia in general: an honest excuse and dealing with the matter. I have been in the hospitality business for 30 years and I always tell my staff that. yes. shit can happen. How you deal with it is what leaves the impression. Standing order in the hotel I work in: no guest walks out of the hotel with a complaint unaddressed. 4 Link to comment Share on other sites More sharing options...
beechbum Posted February 7, 2014 Share Posted February 7, 2014 Are you talking about Sizzler's in Phuket? Link to comment Share on other sites More sharing options...
Somtamnication Posted February 7, 2014 Author Share Posted February 7, 2014 Yes. Link to comment Share on other sites More sharing options...
Jip99 Posted February 7, 2014 Share Posted February 7, 2014 I am usually quick off the mark to criticise, what I consider to be, the poor standards of service in Thailand. Great to see someone proving me wrong and showing that they do understand what service is all about. The manager's efforts have been rewarded by your recognition and this thread has now become a great advert for Sizzler in Phuket. (note: I would like you to take your worm to Pattaya and see what happens there ) 1 Link to comment Share on other sites More sharing options...
beechbum Posted February 8, 2014 Share Posted February 8, 2014 (edited) Yes. Thats got me confused, how could the manager have been working there for 10yrs? Edited February 8, 2014 by beechbum Link to comment Share on other sites More sharing options...
Somtamnication Posted February 8, 2014 Author Share Posted February 8, 2014 Err, you may have not lived here long? He has been managing the place since Central opened Sept or Oct 2004. Ok, so 9.5 years. Link to comment Share on other sites More sharing options...
beechbum Posted February 8, 2014 Share Posted February 8, 2014 Err, you may have not lived here long? He has been managing the place since Central opened Sept or Oct 2004. Ok, so 9.5 years. Been here 16yrs, just doesnt seem that long ago that in opened,time flies i guess. Link to comment Share on other sites More sharing options...
Somtamnication Posted February 9, 2014 Author Share Posted February 9, 2014 Both Index and Central opened at about the same time, 2 or 3 months before the Big Tsu. Anyway, nice guy and most of the time has been very helpful. Better than others. Link to comment Share on other sites More sharing options...
wayned Posted February 9, 2014 Share Posted February 9, 2014 Old trick, bring your own bugs and add it to you food when you've had enough! Leaned it in the 1960s when I was working my way throiugh college. We would only use it in a highclass expensive restaurant, not the likes of Sizzler, and only used it once at the same place! Always got evrything "on the house". Not proud of it now, but it did work! Link to comment Share on other sites More sharing options...
Somtamnication Posted February 9, 2014 Author Share Posted February 9, 2014 I am too fat to run, hence, honesty is the best way. Link to comment Share on other sites More sharing options...
beechbum Posted February 9, 2014 Share Posted February 9, 2014 MK is my downfall...cant resist it!! Link to comment Share on other sites More sharing options...
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