what should my wifi upload speed be on a true network?

[bkksiam]

I have been experiencing slower speeds since Friday, Feb,21.

Before that everything was fine.

It's become impossible to use skype or to access some sites.

I changed my dns to 8.8.8.8 which helped a lot (before that I could not even access email).

I did a couple of speed tests for my wifi internet.

My download speed is 10mbps. (that is the speed I paid for when I bought my package).

My upload speed is .98

I've run the virus scan (even in safe mode).

I've done all the tune ups offered by windows 7.

nothing helps.

Could the problem be my upload speeds? is .98 normal?

[RichCor]

You have the 10/1 package, and the speedtest shows 10mbps down and 0.98 up, then that's as normal as it gets.

If you are having problems with international websites being slow, everyone in Thailand has that. You can try installing Hola (a browser extension) and learn how to use it to set certain websites to proxy your connection to the US or UK -- I set mine to Singapore as that seems to give me better throughput.

If you are having problems with more local web services then you need to give a sample list and what you're experiencing.

invadeIT.co.th and Thailand Immigration Bureau both load pretty quick for me.

[bkksiam]

You have the 10/1 package, and the speedtest shows 10mbps down and 0.98 up, then that's as normal as it gets.

If you are having problems with international websites being slow, everyone in Thailand has that. You can try installing Hola (a browser extension) and learn how to use it to set certain websites to proxy your connection to the US or UK -- I set mine to Singapore as that seems to give me better throughput.

If you are having problems with more local web services then you need to give a sample list and what you're experiencing.

invadeIT.co.th and Thailand Immigration Bureau both load pretty quick for me.

I've only had the problem since Friday. Everything was fine before that so it's not merely an issue of slow internet in Thailand. plus I am now getting countless error messages in 3 different browsers.

Edited February 24, 2014 by bkksiam

[RichCor]

I've only had the problem since Friday. Everything was fine before that so it's not merely an issue of slow internet in Thailand. plus I am now getting countless error messages in 3 different browsers.

When attempting to diagnose an issue we need to identify the choke point. That's why we ask about local vs international.

Sorry, I must be too dense to understand when you say "Everything was fine before that so it's not merely an issue of slow internet in Thailand" and then report a near perfect 10/1mbps speedtest but continue to say your Internet is slow. I'm confused.

To help you, we need to know:

1. What area of the True network you're on (generally, where is your service feed)?

2. What your speed test results are? (To what closest server, to other countries)

3a. Is the issue browsing to a specific site, a set of sites, or the Internet in general (both Thai sites and International)?

3b. What other browsers have you tried to render the site(s)?

4. Where have you noticed the slowdown most? Specific sites, certain times? If error messages, what are the messages (and from what site)?

5. Have you made ANY changes/additions to your setup recently (possibly coinciding with the issue)?

6. Have you scanned your computer with AntiVirus and common Malware Cleanup tools yet?

7. Have you tested your DNS servers for recent reliability?

If your speed tests are generally clean, I'd seriously look at your DNS ping and response reliability. Every now and then the 'official' DNS responses go south and page rendering becomes near impossible and I have to switch DNS servers to or away from my ISP or Google's DNS temporarily to work around it.

I use DNS Bench to test response and reliability.

Google's 8.8.8.8 & 8.8.4.4 Domain Name Server = Trueinternet.co.th Primary Domain Name Server: 203.144.207.29 Secondary: 203.144.207.49

Other alternatives would be contacting True to register a trouble issue. If power cycling your local equipment has no effect and the DNS response and reliability are good then there may be some issue on True's side that might benefit from a swift kick (or refreshing a configuration, whatever works).

[kkerry]

ThaiVisa and another site were hopeless for me on True last night. Kept getting stuck on one of the Google services which prevented pages from loading. Tried all the usual tricks but nothing really helped so just turned everything off, unplugged the phone line from the router and went to bed. Turned it all back on this morning and business as usual.

[RichCor]

Some sites love to add in Google Analytics, and if connectivity to that is hampered it tends to bork the loading of the rest of the page.

[bkksiam]

I've only had the problem since Friday. Everything was fine before that so it's not merely an issue of slow internet in Thailand. plus I am now getting countless error messages in 3 different browsers.

When attempting to diagnose an issue we need to identify the choke point. That's why we ask about local vs international.

Sorry, I must be too dense to understand when you say "Everything was fine before that so it's not merely an issue of slow internet in Thailand" and then report a near perfect 10/1mbps speedtest but continue to say your Internet is slow. I'm confused.

To help you, we need to know:

1. What area of the True network you're on (generally, where is your service feed)?

***

2. What your speed test results are? (To what closest server, to other countries)

***10 mbps upload and .98 download

3a. Is the issue browsing to a specific site, a set of sites, or the Internet in general (both Thai sites and International)?

*** specific sites only now www.mun.ca + anything on their servers but on hte weekend I could not even use skype.

3b. What other browsers have you tried to render the site(s)?

***IE ,chrome firefox

4. Where have you noticed the slowdown most? Specific sites, certain times? If error messages, what are the messages (and from what site)?

***e.g. no data received

5. Have you made ANY changes/additions to your setup recently (possibly coinciding with the issue)?

***no-everything works fine on other networks -e.g. at cafe next door- they use tot .

6. Have you scanned your computer with AntiVirus and common Malware Cleanup tools yet?

see my original post:

I changed my dns to 8.8.8.8 which helped a lot (before that I could not even access email).

I did a couple of speed tests for my wifi internet.

My download speed is 10mbps. (that is the speed I paid for when I bought my package).

My upload speed is .98

I've run the virus scan (even in safe mode).

I've done all the tune ups offered by windows 7.

7. Have you tested your DNS servers for recent reliability?

****The TRUE technician was here but all they could tell me was that www.mun.ca was expired. when I brought technician to cafe next door to show him www.mun.ca was not expired he said to contact mun.ca

If your speed tests are generally clean, I'd seriously look at your DNS ping and response reliability. Every now and then the 'official' DNS responses go south and page rendering becomes near impossible and I have to switch DNS servers to or away from my ISP or Google's DNS temporarily to work around it.

I use DNS Bench to test response and reliability.

Google's 8.8.8.8 & 8.8.4.4 Domain Name Server = Trueinternet.co.th Primary Domain Name Server: 203.144.207.29 Secondary: 203.144.207.49

Other alternatives would be contacting True to register a trouble issue. If power cycling your local equipment has no effect and the DNS response and reliability are good then there may be some issue on True's side that might benefit from a swift kick (or refreshing a configuration, whatever works).

thanks for your help.

[RichCor]

You gotta love it...

The TRUE technician was here but all they could tell me was that www.mun.ca was expired. when I brought technician to cafe next door to show him www.mun.ca was not expired he said to contact mun.ca

What else are you supposed to do in this situation? I don't know it this behaviour tells you they don't know, aren't authorized to know, or just don't care.

I think you confirmed the issue by testing at the cafe... if it works using TOT but doesn't work using True, then the issue is somewhere on the true setup. But where?

DNS resolver?

Packet routing?

www.mun.ca blacklisting True IPs due to hacking or DDoS attacks?

Setting up a Proxy or VPN 'should' allow you to work around this glitch/issue.