DTAC automatic renewal - How to change plan

[Oliver Schneider]

Help please! I have an automatic renewal plan (199 Baht 1 GB 30days) from DTAC on my phone. It ran out after only a week and is now charging me loads. It will not let me change to another plan. Anyone know how to cancel current plan and sign up to a new one? Its driving me crazy.... I tried dialing *1003 but that hasn't worked either.

[RichCor]

Only if you plan EXPIRED would they then go back to charging you 1.99 baht / MB

Otherwise, No extra fee charges ... just reduced speeds till the period renews.

"Unlimited Happy Internet 199 baht" / 1GB plan / 3G unlimited 1 GB

Able to use 3G at maximum speed 42 Mbps. Usage greater than limited volume will be subject to speeds of no greater than 384 Kbps

If you didn't have sufficient credit in the account at time of renewal then the plan gets cancelled.

Just Call DTAC Customer Support and talk to them. OR fill out the online support request form and have someone call you back

Edited February 7, 2015 by RichCor

[Maestro]

Register for mydtac e-service on https://my.dtac.co.th/esv/en/login, then once you are logged in, click on "Manage My Package" and cancel it there.

[Maestro]

If yours is the plan No. 1 on http://www.dtac.in.th/internet-package.html, it is a weekly plan, renewed automatically for 52 weeks unless you cancel it.

If you don't want to sign up for the e-service, call DTAC at +66 2 202 8100, ask the persons who answers if you may speak English with him/her, and you will be passed on to somebody who speaks good English and will able to deactivate the plan for you.

[clearmirror]

Just download the dtac app on your smartphone and you can do whatever you want from there. Hope this helps. 

[OneMoreFarang]

3 hours ago, clearmirror said:

Just download the dtac app on your smartphone and you can do whatever you want from there. Hope this helps. 

Congratulations! You just answered a questions more than 3 years later since the last activity from the person who asked the question.

[clearmirror]

On 22/04/2018 at 3:58 PM, OneMoreFarang said:

Congratulations! You just answered a questions more than 3 years later since the last activity from the person who asked the question.

Thanks man, I try to be helpful anyway I can! (but seriously I'm not sure how long the dtac app has been available, it's what bought me to this thread)... 

[Briggsy]

I have this extra plan on my tourist Sim which takes a monthly fee of 200 Baht. It is not obvious how to cancel it. The plan gives me 30GB of internet at 15 MBps each month.

 

How can I cancel it?

[AlwaysThere]

1 hour ago, Briggsy said:

I have this extra plan on my tourist Sim which takes a monthly fee of 200 Baht. It is not obvious how to cancel it. The plan gives me 30GB of internet at 15 MBps each month.

 

How can I cancel it?

 

Call them or delete it via their application or via the web, here: https://app.dtac.co.th/en/home

[Briggsy]

46 minutes ago, AlwaysThere said:

 

Call them or delete it via their application or via the web, here: https://app.dtac.co.th/en/home

Thanks for replying.

 

Their app does not seem to have a way of cancelling the 200 Baht automatically-renewing package. (I suspect they deliberately make it tricky to cancel. 🤨)

 

It looks like I will need to phone them.

[AlwaysThere]

46 minutes ago, Briggsy said:

Thanks for replying.

 

Their app does not seem to have a way of cancelling the 200 Baht automatically-renewing package. (I suspect they deliberately make it tricky to cancel. 🤨)

 

It looks like I will need to phone them.

 

You should look more closely. Even the web app will have a option to delete. But calling will definitely do it 😊

[Briggsy]

1 hour ago, AlwaysThere said:

 

You should look more closely. Even the web app will have a option to delete. But calling will definitely do it 😊

Okay, I had another look. I think I have found out. It is really [deliberately?] not sign-posted at all.

 

It is Mobile Usage -> Detail -> Active Package(s) -> Then each package has lots of info but also a dustbin symbol.

 

I assume by clicking the dustbin symbol, i.e. delete, it would bin the package and hopefully stop the auto-renew which is the goal.

 

However as this cycle has 29 days to run, I will not click it now. I have made a note in my diary to end the package just before it renews.