Hi All,

During a routine call yesterday Skype did an update which abruptly terminated the call and now fails to work ('Sorry, cannot connect to skype' & blaming my connection!).

Over several hours I uninstalled and reinstalled Skype and Zonealarm at the latter's suggestion and concluded that they must have crashed due to the new year but today I find that the problem persists.

Does anyone have any ideas please?

Note: - Skype works as usual on my smartphone.

- The computer had recently been off for a month awaiting battery (see separate thread)

- Windows on the device is genuine & not a copy.

- Skype and ZA have worked together on a number of devices for years without any prob until now. I doubt if ZA are to blame.

Happy New Year

Download and reinstall Skype?

I should add that I can sign in via their website but not via the app on my desktop.

If my OP isn't clear it relates to a netbook hooked up to a TV this end enabling grandchildren to see grandparents on a full sized screen.

I had this problem also after a Skype update but the problem was solved after a reboot the PC had my password in the memory