TOT Ftth - full download speed but Upload almost zero

[Turkleton]

Since a few days, I've experienced very slow Internet browsing over the day.

Even Google timed out.

But watching Netflix, if I can connect to their servers, works ok than.

Today I did some speed tests which confirmed full Download speed but zero Upload.

Even TOT's own speed test threw an error:

Anybody else noticed that?

or

Edited May 12, 2016 by Turkleton

[Pib]

I found the TOT speedtester to be problematic sometimes on the upload test. Sometimes I use it just to test my True plan and will get an upload error like you got, but the great majority of the time it works. Try another speedtester such as:

True Speedtester

http://speedtest.trueinternet.co.th/

3BB Speedtester

http://speedtest.3bb.co.th/

CAT Speedtester

http://www.catspeedtest.net/

Speedtest.net

http://www.speedtest.net/

[Turkleton]

Well, ToT Speedtest was just an example.

Other speed tests are showing results between 0 and 0.3 Mbps (should be 10 Mbps)

Strange, that it only affects the Upload speed, not Download...

I reset/restored the modem several times.

I'm afraid that I have to "discuss" this with the ToT hotline and I guess, I know their answer already...

"There is a problem in your area, Mitoeur"

[Pib]

Time to call TOT as you have a problem.

Now I'm on True cable/DOCSIS here in Bangkok and one time several years ago I noticed my upload speed was about half of what it was suppose to be. Download speed was still good/what it was suppose to be. What had happened is True had done a major firmware update and this caused an upload problem with certain models of True Cisco modems/routers. The firmware update was to their system like the electronic boxes on their trunk line not the modem/router a person had.

When trying to find the problem they brought several Cisco modem/routers to my home and each one gave a upload speed of approx half of what it was supposed to be. If I remembered right they tried 3 new Cisco routers over a two day period...they were stumped...they even started working on main soi cable electronic boxes in my area trying to find the problem as apparently other folks starting calling in with the same problem...I was just one of the first to call in. Then they figured out the problem which was the system firmware update they had just done was conflicting with the Cisco router firmware for certain models...they brought me a Thomson router--problem fixed...and I'm still using that router.

Edited May 12, 2016 by Pib

[KhunBENQ]

I assume you refer to:

http://speedtest1.totbb.net/

I have ToT fibre to the home and the results are plausible (22.11, 2.45, 11 ms).

Lower than may package as I am currently watching IPTV and others on the WiFi.

So the problem must be individual.

If you know your local (responsible) ToT office give them a visit.

Maybe only a reset of your connection on their site required.

Edited May 12, 2016 by KhunBENQ

[Turkleton]

well. went to the ToT office Pattaya on Friday: we check for you..

On Monday, two, only Thai speaking "technicians" arrived at our house, their only technical equipment was a Smartphone.

They "checked" the cables and: everything ok mister, "system error".

Now, ToT rings me every morning and asks, if everything is ok now...

I think, I have to visit ToT office again and force them to speak with a "real technician"

I'm not even sure, if the ToT staff really understands, what the problem is.

Atm I have to use my LTE smartphone, to get decent Internet at daytime..