Anthony5 Posted September 8, 2016 Share Posted September 8, 2016 1 hour ago, ezzra said: Lazada.com is a privately owned Singaporean e-commerce company founded by Rocket Internet in 2011. As of 2014, Lazada Group operated sites in Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam and had raised approximately US$647 million over several investment rounds from its investors such as Tesco, Temasek Holdings, Summit Partners, JPMorgan Chase, Investment AB Kinnevik and Rocket Internet. Its sites launched in March 2012, with a business model of selling inventory to customers from its own warehouses. In 2013 it added a marketplace model that allowed third-party retailers to sell their products through Lazada's site; the marketplace accounted for 65% of its sales by the end of 2014. Wow, you are almost as smart as Wikipedia, or may be you are one and the same https://en.wikipedia.org/wiki/Lazada_Group Link to comment Share on other sites More sharing options...
Old Croc Posted September 8, 2016 Share Posted September 8, 2016 I do have an idea how banking systems work Robblok, and I didn't really expect an instant refund nor a reasonable explanation from a guy on a help desk on a Sunday. I was mostly expressing my frustration with a company who tells me my product has been delivered one minute and then cancelled the next. However, to take over a month to clear and refund a debit card is sheer bastardry by the banks and others! By using delaying tactics and platitudes, these people retain the use of the public's money to gain profit on short term markets. It is possible for virtually all banking transactions to happen within one working day. yet they retain money that is not theirs to assist their profit margins! Incidentally, using the term "security concerns" is just more BS used by many as an excuse. Link to comment Share on other sites More sharing options...
JaseTheBass Posted September 8, 2016 Share Posted September 8, 2016 It does seem that the majority of those who are having 'issues' with Lazada aren't the sharpest tools in the box... Link to comment Share on other sites More sharing options...
55Jay Posted September 8, 2016 Share Posted September 8, 2016 Lazada threads usually end up representing life in Thailand. "Hit and Miss". Link to comment Share on other sites More sharing options...
impulse Posted September 8, 2016 Share Posted September 8, 2016 9 minutes ago, Anthony5 said: Wow, you are almost as smart as Wikipedia, or may be you are one and the same https://en.wikipedia.org/wiki/Lazada_Group But you missed the part about being recently bought by Alibaba... Link to comment Share on other sites More sharing options...
OMGImInPattaya Posted September 8, 2016 Share Posted September 8, 2016 So my vote is for overall good service and company. Have used them maybe a dozen times for small hard to find electronic and car detail products and never a problem. Stuff arrives when promised and a friendly delivery girl in my area. Two thumbs up from me. Link to comment Share on other sites More sharing options...
thai3 Posted September 8, 2016 Share Posted September 8, 2016 Bought a couple of things last week, thought the delivery process very good, doubt I would buy anything electrical though, it's certainly not always cheaper than shops. Link to comment Share on other sites More sharing options...
Anthony5 Posted September 8, 2016 Share Posted September 8, 2016 1 minute ago, impulse said: But you missed the part about being recently bought by Alibaba... I didn't miss anything, I just pointed out that the other poster should mention his source when he does a copy and paste Link to comment Share on other sites More sharing options...
OMGImInPattaya Posted September 8, 2016 Share Posted September 8, 2016 5 minutes ago, JaseTheBass said: It does seem that the majority of those who are having 'issues' with Lazada aren't the sharpest tools in the box... Probably the "why do I need a smartphone?" crowd. Link to comment Share on other sites More sharing options...
OMGImInPattaya Posted September 8, 2016 Share Posted September 8, 2016 (edited) 14 minutes ago, JaseTheBass said: x Edited September 8, 2016 by OMGImInPattaya Link to comment Share on other sites More sharing options...
Anthony5 Posted September 8, 2016 Share Posted September 8, 2016 (edited) Ordered a modem yesterday morning, and just see on the tracking details that it arrived at Kerry Bangkok yesterday afternoon already, and is right now on the way from the Pattaya hub to my home. Just to clarify. I ordered the same modem from another Thai E-commerce site on Sunday, and paid for it, which said goods would be delivered 2-3 days. On Tuesday it wasn't shipped yet, so I called them up and was told it would be shipped Wednesday NEXT WEEK. They then wanted to hold my money, which I transferred by bank transfer, for another 4 days but I gave them some strong arguments on that and was refunded right away. With Lazada I ordered COD. Edited September 8, 2016 by Anthony5 Link to comment Share on other sites More sharing options...
Dunky Posted September 8, 2016 Share Posted September 8, 2016 They have been bought by Alibaba. Now Chinese owned....the only way is down... Link to comment Share on other sites More sharing options...
Old Croc Posted September 8, 2016 Share Posted September 8, 2016 10 minutes ago, JaseTheBass said: It does seem that the majority of those who are having 'issues' with Lazada aren't the sharpest tools in the box... Painting with a broad brush there Jas the Base. I hope you're capable of defending your perceived great intellect. Link to comment Share on other sites More sharing options...
OMGImInPattaya Posted September 8, 2016 Share Posted September 8, 2016 5 minutes ago, JaseTheBass said: It does seem that the majority of those who are having 'issues' with Lazada aren't the sharpest tools in the box... Probably the "why do I need a smartphone?" crowd. Link to comment Share on other sites More sharing options...
GarryP Posted September 8, 2016 Share Posted September 8, 2016 13 minutes ago, JaseTheBass said: It does seem that the majority of those who are having 'issues' with Lazada aren't the sharpest tools in the box... As opposed to just being a tool. Link to comment Share on other sites More sharing options...
Ron19 Posted September 8, 2016 Share Posted September 8, 2016 Their search function leaves a lot to be desired. If I clearly name exactly what I want including the category. In my most recent search for a particular camera lens for a particular camera, they threw up hundreds of other items but not what I was looking for. If they don't have that particular item why not just say so. I have placed and received a number of orders in the past with no problem but this appears to be a change in policy. Has there been any changes in the company in recent times ? Link to comment Share on other sites More sharing options...
robblok Posted September 8, 2016 Share Posted September 8, 2016 17 minutes ago, Old Croc said: I do have an idea how banking systems work Robblok, and I didn't really expect an instant refund nor a reasonable explanation from a guy on a help desk on a Sunday. I was mostly expressing my frustration with a company who tells me my product has been delivered one minute and then cancelled the next. However, to take over a month to clear and refund a debit card is sheer bastardry by the banks and others! By using delaying tactics and platitudes, these people retain the use of the public's money to gain profit on short term markets. It is possible for virtually all banking transactions to happen within one working day. yet they retain money that is not theirs to assist their profit margins! Incidentally, using the term "security concerns" is just more BS used by many as an excuse. Not really.. its how it works.. i agree its a long time.. but I have seen this before with companies that accept creditcard. My clients use payment providers and those take a quite some time to let creditcard payments clear. Then when they are finally cleared they have to remit it back to you. There is also a delay for you. Its just business and its not all a big conspiracy against you. Things just go slower with creditcard payments... bank transfers go faster but even those will take some time as you cant expect the people who work there drop everything and do your stuff first. They have others that have the same problem as you to process who had their problem before you. I feel you got unrealistic expediencies. For non creditcard payments it should be 2 weeks or so (and that would be good and fast) Creditcards.. a month would be fast already. You say you have an idea how it works.. me too.. I see how it works in companies.. you probably only know how your stuff works. No offence meant but many people have no idea what it all takes to get things happen in a company especially a big company. Link to comment Share on other sites More sharing options...
robblok Posted September 8, 2016 Share Posted September 8, 2016 40 minutes ago, Ron19 said: Their search function leaves a lot to be desired. If I clearly name exactly what I want including the category. In my most recent search for a particular camera lens for a particular camera, they threw up hundreds of other items but not what I was looking for. If they don't have that particular item why not just say so. I have placed and received a number of orders in the past with no problem but this appears to be a change in policy. Has there been any changes in the company in recent times ? That is for sure the search leaves a lot to be desired. Link to comment Share on other sites More sharing options...
Rinus Posted September 8, 2016 Share Posted September 8, 2016 5 years experience now with Lazada, more than hundred orders, never had one problem, always on time, always phone before. Also looked by Numchai but sorry mostly 30 till 80 % more expensive and a very small assortment. Link to comment Share on other sites More sharing options...
BaldPlumber Posted September 8, 2016 Share Posted September 8, 2016 You're only going to get COD for items supplied in Thailand.I'd use them more if they just implemented a proper filter.Buying from abroad via lazada adds no value, but certainly adds some cost. Link to comment Share on other sites More sharing options...
sendintheclowns Posted September 8, 2016 Share Posted September 8, 2016 Good OP topic. Have used Lazada for many items, up to a big TV and a dvd home theatre. Everything worked fine. always order COD. The only unusual experience was I ordered an aircon, changed my mind 3 times. That is 3 orders and, finally 3 cancellations. No problems. Staff at call centre were located in Singapore and Philippines. spoke excellent English. followup emails were quick and easy to understand,. Many Thailand businesses will fail miserably, in ASEAN, unless they get their act together with the English language. Link to comment Share on other sites More sharing options...
sendintheclowns Posted September 8, 2016 Share Posted September 8, 2016 (edited) Has anyone used TV Direct? apparently they have been taken over by a Taiwanese/Japanese group, with intentions of upgrading their system drastically. (Transparency - I just bought a whack of shares in this company). Edited September 8, 2016 by sendintheclowns misspelling Link to comment Share on other sites More sharing options...
Canuk23 Posted September 8, 2016 Share Posted September 8, 2016 Ordered about 20 things from Lazada and had problems with 5 after the fifth I said never again bad odds !!! Link to comment Share on other sites More sharing options...
impulse Posted September 8, 2016 Share Posted September 8, 2016 12 minutes ago, BaldPlumber said: Buying from abroad via lazada adds no value, but certainly adds some cost. Here's the value I get from ordering even Chinese crap from Lazada. The price they list is the delivered price. No adders for freight. No surprises from customs. The stuff just shows up. Usually faster than I expect it. The same program from EBay also adds significant cost. Link to comment Share on other sites More sharing options...
CaptHaddock Posted September 8, 2016 Share Posted September 8, 2016 So far my experiences with Lazada have been pretty good. I order by COD and always open the box to see if it is the right product before I pay. The delivery guys never complain about that. I have been able to get some US products that I had previously had shipped from Amazon US. The cost is about the same, but delivery is a couple of days rather than 3 weeks. But I have started ordering from Aliexpress. So far so good. Most of the little items I ordered arrived within 2 weeks. Some are still trickling in. It's not COD, so there is some risk, but the products are the same ones on Lazada and Amazon, but cheaper than either. For instance, I am considering buying the Shiyun Z1 Smooth C gimbal for use with smartphones. Amazon has it for $210 plus shipping via my mail forwarder which would be about $25. Lazada has it for $285 (฿9900) with free shipping with delivery within 4 days. Aliexpress has it from $179 with free shipping with delivery time up to 15 days. Since I would be using my US credit card which will protect me, I am tempted to use Aliexpress. I would prefer to do all transactions with Amazon, but under the circumstances Lazada and Aliexpress each seem to offer benefits. Link to comment Share on other sites More sharing options...
ksamuiguy Posted September 8, 2016 Share Posted September 8, 2016 stopped ordering, bad service, long delivery, attitude! Link to comment Share on other sites More sharing options...
KhunBENQ Posted September 8, 2016 Share Posted September 8, 2016 (edited) First time used it two weeks ago. Flawless. Zero problems. Delivered on first day of announced date range. Don't forget that Lazada is not a "huge warehouse" (Amazon like) but just an IT platform managing business to customer deals. Much depends on the original supplier. Edited September 8, 2016 by KhunBENQ Link to comment Share on other sites More sharing options...
hanuman2543 Posted September 8, 2016 Share Posted September 8, 2016 4 hours ago, ezzra said: Lazada is another Thai brain run outfit, where you order something and you're not allowed to open the box, look at the item or god forbid test it before you accept delivery, like buying a cat in a bag, so for me, as cheap as they're, they're not consumer's conscious company, as they're there to cover their assess only....... Lazada was founded and is still partly owned by "Rocket Internet" which is owned by the German Samwer brothers. It has several international investors and it doesn't only operate in Thailand but several other SEA countries. Link to comment Share on other sites More sharing options...
rwdrwdrwd Posted September 8, 2016 Share Posted September 8, 2016 (edited) 8 minutes ago, hanuman2543 said: Lazada was founded and is still partly owned by "Rocket Internet" which is owned by the German Samwer brothers. It has several international investors and it doesn't only operate in Thailand but several other SEA countries. Rocket do indeed retain a stake, but Alibaba strongly control Lazada since April this year: http://www.cnbc.com/2016/04/12/alibaba-group-invests-1-billion-dollars-in-lazada-group-and-eyes-southeast-asia.html Edited September 8, 2016 by rwdrwdrwd Link to comment Share on other sites More sharing options...
Broeno Posted September 8, 2016 Share Posted September 8, 2016 I could write a book about my bad experience with them, but if I do I will throw up over my tablet. Link to comment Share on other sites More sharing options...
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