khaepmu Posted Sunday at 01:59 AM Share Posted Sunday at 01:59 AM Using Wise, I transferred some money from my bank six days ago.. They assured me it would arrive in a few days. It has yet to arrive. I called my Thai bank and they have yet to receive it. I went onto the Wise website. and it said that my transaction is pending. What changed I wonder. It wasn't pending when I made the initial transaction. I was then told to go to my mobile phone and open an email they sent me. I then had to follow a set of instructions. I followed the instructions and nothing happened. Then a notice appeared stating that they were sorry and having problems and should try again. I wonder where my 5000 is. It's not in my bank in Canada or in Thailand. This is beginning to worry me. Maybe it's unwise to use Wise. A few month back I go my money in about 20 minutes. What has happened. Link to comment Share on other sites More sharing options...
Popular Post scubascuba3 Posted Sunday at 02:03 AM Popular Post Share Posted Sunday at 02:03 AM Send Wise an email or call them, we can't do it for you 1 3 Link to comment Share on other sites More sharing options...
gargamon Posted Sunday at 02:04 AM Share Posted Sunday at 02:04 AM What is your Thai bank? 3 banks, last time I looked into it, were direct. My transfers show up within a few minutes to K-bank. Large transfers may be overnight. The other two fast banks are BKK and SCB I think. 1 2 Link to comment Share on other sites More sharing options...
khaepmu Posted Sunday at 03:11 AM Author Share Posted Sunday at 03:11 AM I sent a message to Wise and they actually called me back. They told me there is an updated verification process that I have to complete before I can make a transfer. They told me that they would email me the procedures. It entails selfies and photos of a drivers license or passport. This was not necessary for my previous transfers. I ask him where my money is now and he said they have it. I actually cancelled the transfer before he called. He told me the money would be sent back to my bank in a few days. Link to comment Share on other sites More sharing options...
Popular Post CharlieH Posted Sunday at 03:15 AM Popular Post Share Posted Sunday at 03:15 AM I used Wise 3 days ago, usual 3 seconds or thereabouts and all done. So whatever the problem is seems to be around your particular situation not company wide. 3 3 Link to comment Share on other sites More sharing options...
KhunBENQ Posted Sunday at 03:16 AM Share Posted Sunday at 03:16 AM (edited) Maybe it's related to that mysterious data breach at their (former) US partner bank? Quote There’s been a data breach at Evolve Bank & Trust. Evolve Bank & Trust is a regulated bank that we worked with from 2020 until 2023 to provide your old USD account details. They’ve recently been affected by a data breach and some of your personal information may have been involved. I got this email but seems I am not affected, expecting money (EUR -> THB) tomorrow afternoon. The mail also warns about possible pishing mails with personal details and that I should check transactions carefully. https://wise.com/de/help/articles/1Tyvn34K9tp08aZ0y0Hqe0/data-breach-at-evolve-bank-trust-in-the-us Edited Sunday at 03:20 AM by KhunBENQ Link to comment Share on other sites More sharing options...
freeworld Posted Sunday at 03:42 AM Share Posted Sunday at 03:42 AM 1 hour ago, khaepmu said: Using Wise, I transferred some money from my bank six days ago.. They assured me it would arrive in a few days. It has yet to arrive. I called my Thai bank and they have yet to receive it. I went onto the Wise website. and it said that my transaction is pending. What changed I wonder. It wasn't pending when I made the initial transaction. I was then told to go to my mobile phone and open an email they sent me. I then had to follow a set of instructions. I followed the instructions and nothing happened. Then a notice appeared stating that they were sorry and having problems and should try again. I wonder where my 5000 is. It's not in my bank in Canada or in Thailand. This is beginning to worry me. Maybe it's unwise to use Wise. A few month back I go my money in about 20 minutes. What has happened. No need to worry. It will turn up in your bank account eventually. 1 Link to comment Share on other sites More sharing options...
Raindancer Posted Sunday at 03:52 AM Share Posted Sunday at 03:52 AM 1 hour ago, khaepmu said: Using Wise, I transferred some money from my bank six days ago.. They assured me it would arrive in a few days. It has yet to arrive. I called my Thai bank and they have yet to receive it. I went onto the Wise website. and it said that my transaction is pending. What changed I wonder. It wasn't pending when I made the initial transaction. I was then told to go to my mobile phone and open an email they sent me. I then had to follow a set of instructions. I followed the instructions and nothing happened. Then a notice appeared stating that they were sorry and having problems and should try again. I wonder where my 5000 is. It's not in my bank in Canada or in Thailand. This is beginning to worry me. Maybe it's unwise to use Wise. A few month back I go my money in about 20 minutes. What has happened. Have you changed your bank or account recently at the Canada end? Link to comment Share on other sites More sharing options...
Popular Post Everyman Posted Sunday at 05:40 AM Popular Post Share Posted Sunday at 05:40 AM I’ve had no problems with Wise. Just sent 20k and it arrived in seconds. 4 Link to comment Share on other sites More sharing options...
billd766 Posted Sunday at 05:56 AM Share Posted Sunday at 05:56 AM 10 minutes ago, Everyman said: I’ve had no problems with Wise. Just sent 20k and it arrived in seconds. I did a transfer on Friday evening from the UK to Bangkok Bank from my Borderless account and it should be there around 3 minutes past 2 pm tomorrow, as usual. I have only had 1 problem with Wise about 5 years ago and that was sorted when Wise tagged my BKK account, I have had no problems since. Link to comment Share on other sites More sharing options...
OJAS Posted Sunday at 12:07 PM Share Posted Sunday at 12:07 PM 8 hours ago, khaepmu said: I sent a message to Wise and they actually called me back. They told me there is an updated verification process that I have to complete before I can make a transfer. They told me that they would email me the procedures. It entails selfies and photos of a drivers license or passport. This was not necessary for my previous transfers. I ask him where my money is now and he said they have it. I actually cancelled the transfer before he called. He told me the money would be sent back to my bank in a few days. Sounds to me like you've been using the Wise app to initiate your transfers. Once your money ends up back in your Canadian bank why not try initiating an online internet transfer instead? I've personally dumped their app in view of the cumbersome verification nonsense they now seem to be insisting on. In my experience the verification process involved in initiating online internet transfers merely involves you re-entering your password every now and then! 1 3 Link to comment Share on other sites More sharing options...
Popular Post Moonlover Posted Sunday at 02:00 PM Popular Post Share Posted Sunday at 02:00 PM (edited) 11 hours ago, gargamon said: What is your Thai bank? 3 banks, last time I looked into it, were direct. My transfers show up within a few minutes to K-bank. Large transfers may be overnight. The other two fast banks are BKK and SCB I think. As far as I'm aware, funds will arrive in moments, sometimes even seconds into any Thai bank providing one doesn't select the 'Funds for long term stay' option. I use Krungsri and almost all of my transfers arrive in seconds. I always use the Wise app @OJAS. I've never had any issues with it. Edited Sunday at 02:03 PM by Moonlover 1 3 Link to comment Share on other sites More sharing options...
Raindancer Posted Sunday at 10:17 PM Share Posted Sunday at 10:17 PM 10 hours ago, OJAS said: Sounds to me like you've been using the Wise app to initiate your transfers. Once your money ends up back in your Canadian bank why not try initiating an online internet transfer instead? Online Internet transfer? Link to comment Share on other sites More sharing options...
Popular Post Mutt Daeng Posted Sunday at 10:57 PM Popular Post Share Posted Sunday at 10:57 PM 10 hours ago, OJAS said: Sounds to me like you've been using the Wise app to initiate your transfers. Once your money ends up back in your Canadian bank why not try initiating an online internet transfer instead? I've personally dumped their app in view of the cumbersome verification nonsense they now seem to be insisting on. In my experience the verification process involved in initiating online internet transfers merely involves you re-entering your password every now and then! Interesting. I use the Wise app for all my transfers and there is no extra verification process for me. I enter my pin/fingerprint once to log into the app and that's it. When I first opened the account, I had to provide selfies with passport to verify my identity, but nothing like that since then. 3 Link to comment Share on other sites More sharing options...
norfolkandchance Posted Monday at 12:32 AM Share Posted Monday at 12:32 AM Just transferred money to my Thai account. Arrived in seconds. Link to comment Share on other sites More sharing options...
Raindancer Posted Monday at 12:36 AM Share Posted Monday at 12:36 AM 3 minutes ago, norfolkandchance said: Just transferred money to my Thai account. Arrived in seconds. I also transferred funds using funds for monthly expenses. This time it will arrive in 8 hours. Last month it arrived within seconds. Go figure. Link to comment Share on other sites More sharing options...
Popular Post Moonlover Posted Monday at 02:41 AM Popular Post Share Posted Monday at 02:41 AM 1 hour ago, Raindancer said: 1 hour ago, norfolkandchance said: Just transferred money to my Thai account. Arrived in seconds. 1 hour ago, Raindancer said: I also transferred funds using funds for monthly expenses. This time it will arrive in 8 hours. Last month it arrived within seconds. Go figure. Many years of using Wise have taught me some simple lessons. 1. Unless you have to, do not use the 'Funds for long term stay' option. That always introduces a delay. 2. The earlier in the day you initiate your transfer request, the more chance you have of getting an instant payout into your Thai bank account. Almost all of my transfers are initiated at just after 6am. (7am when the UK move their clocks back) and they invariably arrive instantly. If I delay my request, as I have done this morning, I have to wait awhile. They've just just quoted 2 hours, but I'm not holding my breath. Fortunately I'm in no hurry for it. I'm attributing this delay to the simple fact that I've probably joined a queue, which I would otherwise have avoided. 3 Link to comment Share on other sites More sharing options...
BenCrew Posted Monday at 02:56 AM Share Posted Monday at 02:56 AM No problem transferring to Bangkok Bank. Arrives the day after, or sometimes on the day if I arrange the transfer early enough. 1 Link to comment Share on other sites More sharing options...
Raindancer Posted Monday at 03:45 AM Share Posted Monday at 03:45 AM 1 hour ago, Moonlover said: Many years of using Wise have taught me some simple lessons. 1. Unless you have to, do not use the 'Funds for long term stay' option. That always introduces a delay. 2. The earlier in the day you initiate your transfer request, the more chance you have of getting an instant payout into your Thai bank account. Almost all of my transfers are initiated at just after 6am. (7am when the UK move their clocks back) and they invariably arrive instantly. If I delay my request, as I have done this morning, I have to wait awhile. They've just just quoted 2 hours, but I'm not holding my breath. Fortunately I'm in no hurry for it. I'm attributing this delay to the simple fact that I've probably joined a queue, which I would otherwise have avoided. I did mine at 6.30am this morning. But I suppose at this time of the month, numerous transfers were going through. No rush, I was merely surprised at using the same reason, produced a different time frame this time around. 1 Link to comment Share on other sites More sharing options...
Popular Post billd766 Posted Monday at 07:30 AM Popular Post Share Posted Monday at 07:30 AM On 6/30/2024 at 12:56 PM, billd766 said: I did a transfer on Friday evening from the UK to Bangkok Bank from my Borderless account and it should be there around 3 minutes past 2 pm tomorrow, as usual. I have only had 1 problem with Wise about 5 years ago and that was sorted when Wise tagged my BKK account, I have had no problems since. I am disgusted the the performance of Wise today. My funds should have been in the Bangkok Bank by 2:03 pm, but they did not send me an SMS until 2:05pm. I shall write to the "Times" in the UK, and complain bitterly about the delay. 5 Link to comment Share on other sites More sharing options...
mackayae Posted Tuesday at 01:48 AM Share Posted Tuesday at 01:48 AM What is the cutoff amount between an ACH and a wire transfer? After one of my recent transfers (US bank to BBL) Wise sent me a message: "you would have saved $xx.xx by using a wire transfer instead of an ACH transfer. I imagine the magic number is between $2500 and $7000. Link to comment Share on other sites More sharing options...
Ohyesuare Posted yesterday at 01:14 AM Share Posted yesterday at 01:14 AM (edited) Seems like the Wise transfers sent through Kasikorn arrive instantly but they use Bangkok Bank or another partner for larger transfers and that's when I see delays, even though my account is with Bangkok Bank as well, it makes no sense. Edited yesterday at 01:15 AM by Ohyesuare 1 Link to comment Share on other sites More sharing options...
LosLobo Posted yesterday at 02:09 AM Share Posted yesterday at 02:09 AM (edited) Deleted Edited yesterday at 02:15 AM by LosLobo Link to comment Share on other sites More sharing options...
norbra Posted 19 hours ago Share Posted 19 hours ago (edited) Today I brought my monthly 65k in 2 transfers both marked for long stay in Thailand. The first was from a taxable income and the second was non taxable. Both arrived in my Kasikorn account within 1 minute. I wonder why most Wise complaint posts include Bangkok bank in the issue. Edited 19 hours ago by norbra Spell check Link to comment Share on other sites More sharing options...
treetops Posted 16 hours ago Share Posted 16 hours ago On 7/2/2024 at 2:48 AM, mackayae said: What is the cutoff amount between an ACH and a wire transfer? After one of my recent transfers (US bank to BBL) Wise sent me a message: "you would have saved $xx.xx by using a wire transfer instead of an ACH transfer. I imagine the magic number is between $2500 and $7000. Using Wise' calculator on their home page you can see the Wire Transfer fee is fixed at $6.11 USD. The ACH fee varies dependent on the amount being sent and at $2,190 it is exactly $6.11 so anything greater than that would be better sent using a Wire Transfer. 1 Link to comment Share on other sites More sharing options...
Yagoda Posted 14 hours ago Share Posted 14 hours ago This probably should be a separate thread, but, was on the phone with some call center dude from Wise for almost an hour. Bottom line: with no notice, there are no instant transfers into your anymore unless you use your card or Wire, at a higher fee. So there is no standing in front of the ATM outside Nana with an empty Thai bank account trying to feed your Wise card for some barfine cash. Planning, I reckon. Link to comment Share on other sites More sharing options...
treetops Posted 14 hours ago Share Posted 14 hours ago 2 minutes ago, Yagoda said: This probably should be a separate thread, but, was on the phone with some call center dude from Wise for almost an hour. Bottom line: with no notice, there are no instant transfers into your anymore unless you use your card or Wire, at a higher fee. Call him back and tell him he's talking rubbish. Link to comment Share on other sites More sharing options...
Yagoda Posted 14 hours ago Share Posted 14 hours ago 13 minutes ago, treetops said: Call him back and tell him he's talking rubbish. Yeah. When did it arrive.? Mine is yesterday to Monday. And Im not the only one. Link to comment Share on other sites More sharing options...
treetops Posted 14 hours ago Share Posted 14 hours ago 6 minutes ago, Yagoda said: Yeah. When did it arrive.? Mine is yesterday to Monday. And Im not the only one. Definitely not the only one going by posts on here and elsewhere. Most reports I've read seem to be transferring from North America. Are you in that boat? Link to comment Share on other sites More sharing options...
Yagoda Posted 14 hours ago Share Posted 14 hours ago US Banks. The scummiest part is that they pull the money out of your account and *poof* it disapears in a few days. Link to comment Share on other sites More sharing options...
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