It makes sense if you ignore the totally inappropriate stock photograph, which is clearly not the kind of installation that you'll find on a fruit farm!
The most likely transformer you'll find in this instance is a step up transformer used to power an electric fence, used to keep animals off the crop. They operate typically between 2,000 to 10,000 volts.
Such a installation would be downstream of the meter and not the responsibility of the power company, which is why she's unlikely to get any sympathy from them.