Come on...
The thread is about couple of agents that flagged issues with opening bank account that would in turn cause issue with obtaining Non O retirement.
Hand holding (your situation) is done by all agents.
Very small number of folk only need hand holding.
BTW at agent fee of 2k that you mention is not the agents in this thread is Mots, Tic Tok, Maneerat etc.
I know agents and aware of their client base profile.