Shows the inconsistency between branches.
I tried to update passport deets at two different branches in Pattaya, both refused and said I had to go to the branch the account was opened.
Had to get a new debit card from K Bank, old passport on record.... refused to give me a card citing I had to update details at branch account opened..... which is in BKK.
I opened another account and transferred to money across... Took less than 15 mins.... compared to a 3 to 4 hour round trip to BKK !!