Search the insurance industry's pay-out record, it takes seconds to do.
"...just a nice warm fuzzy story from a random person on the internet"
No, facts from anonymous people with industry experience on the internet versus uninformed opinions from anonymous people with no industry experience on the internet that choose to dispute the overall claims evidence, despite the ease of checking it! Here's one source, there's many others...
https://www.unbiased.co.uk/news/financial-adviser/5-startling-facts-about-insurance-payouts#:~:text=So how much do insurers,policies were accepted last year.
"Travel insurers paid over £1,042 per claim in 2019/20 and the claims acceptance rate fell to 83%".
https://www.abi.org.uk/data/
Do you have any evidence that disputes these facts? And quoting a couple of individuals' denied claims isn't representative of the whole industry.