What's happening at DTAC?

[Nigel S]

Has anyone any idea what is happening at DTAC. I have a monthly post-paid account. For about 5 months DTAC have stopped sending me bills. They now send me an SMS in Thai (which I can't read).

 

I used to pay monthly through my bank internet service with Kasikorn. Now that tells me that DTAC has been removed and without a bill I have no way of paying what I think it should be at a 7/11 or similar.

 

So I am forced to a DTAC shop (which is inconvenient as most attendants don't speak English).

 

DTAC customer services are useless.

 

Are they going out of business, re-structuring (badly) or what?

 

Anyone know anything?

[ubonjoe]

You could pay you bill or check your balance online. Info here:https://www.dtac.co.th/en/serv/quickpay/index.html

[mtls2005]

Maybe a problem with Kasikorn? Your account? Trouble identifying the payee?
 

https://www.dtac.co.th/en/postpaid/payment.html

 

You can change the SMS language to English.

 

You can run the mobile app to see account balance/details.  https://play.google.com/store/apps/details?id=th.co.crie.tron2.android

 

You can use the web interface for same.  https://my.dtac.co.th/esv/en/login?ref=dashboard

 

Or just dial *121*9# 

 

 

 

 

[lopburi3]

It is normal to receive an SMS of bill on post paid account - as long as payment is set up with bank it will be paid on schedule by the bank (assuming funds available).  Working fine with Bangkok Bank.

[balo]

Nothing wrong with DTAC , and they have excellent customer service if you use the phone and talk to them directly  , staff inside malls etc are not that good in English . 

 

I suspect something happened to your payment , you always need to check that the bill was paid , month after month .

 

Been on a postpaid subscription with them since 2010 . 

 

Regarding SMS messages only in Thai , can easily be changed back to English , if you just call them....... 1678  

 

 

Edited May 25, 2018 by balo

[KhunBENQ]

5 hours ago, mtls2005 said:

You can change the SMS language to English.

I tried to find how to no avail?

[mtls2005]

1 hour ago, KhunBENQ said:

I tried to find how to no avail?

 

1. email to feedback at dtac dot co dot th

2. mobile app

3. eservice web interface

4. 1678, 77, drill into IVR system

5. Google Translate's embedded SMS Translation option

 

from eservice web interface  https://my.dtac.co.th/esv/en/login

 

 

 

 

 

 

Edited May 25, 2018 by mtls2005