where can I check USPS Shipping from US to Bangkok?

[Minh Dao]

I ordered some cosmetic from a company in US (it's called ColourPop). It was shipped by USPS and the package has reached Thailand on 16 May as I've checked in USPS Tracking. The status of package now is still "In-Transit". But after more one month (June) I still haven't seen it, I decided to go to some local post offices in my area. Thailand Post and Kerry, specifically. Kerry couldn't check it, even if they try, they just use their website which I already tried. Thailand Post staffs willingly helped me by checking in their local computers in their offices but no clue found. I've also contact the cosmetic company for refund but clearly that they won't allow it since the package has been shipped. They said they can only offer two ways that I should either wait or send them a new address and they will ship another package. But if it fails again, they will close the case and no more support. The latter offer is too risky, so I decide to wait. I've asked some of my friends and they said that normally I should receive a mail or phone call tell me where to go if it requires tax. But now it's almost August (more than two months) and I still don't see such mail or phone call. If anyone has experienced this or know solution, please kindly suggest me.

Edited July 25, 2018 by Minh Dao

[thedemon]

 

If the package has arrived in Thailand, you should be able to track it here: 

 

http://track.thailandpost.co.th/tracking/default.aspx

 

[Just Weird]

If Thailand Post claims that it is not yet in their system (assuming it was sent with a tracking number, not just ordinary US post) the seller has to ask USPS to trace it as they have paid for that tracking service!   USPS is also notoriously slow and inefficient, I sent a registered/tracked package there from Bangkok in November, it took 2 days to leave Thailand and 6 weeks more to be delivered to a US address.

 

Thailand Post has a contact number on the website with English-speaking staff, try calling them, they can set up an investigation with their US counterparts.

 

If import duty is payable it will be held for that and  you will receive a green form from your local post office that delivers your mail telling you how much is due and where to collect it from.

Edited July 25, 2018 by Just Weird

[NanLaew]

All inbound international mail customs clearance is done at Laksi Post office, up beside Don Meuang airport. If it needs import duties paid, they will assess and take payment there.

 

If the OP has a USPS tracking number, take that to Laksi and see if it's there. If it comes up totally missing, then the OP can write it off.

Edited July 25, 2018 by NanLaew

[Jeffrey346]

I seem to recall a thread here at TV that stated that most cosmetics are confiscated and never make it through customs. Seems to have something to do with ingredients that may not be imported into the country. A farce as far as I'm concerned.

 

As for your tracking. Thai Post Tracking will take the USPS tracking number. If your package entered Thailand, it should be listed.  Good luck.

[casmeri]

I am always mystified with package delivery here.  Some items from the US have arrived in a timely manner and others from the same retailer disappear.  They can be traced to entering Thailand at Laksi then who knows?  Several packages arrived at my door six months after arriving in Thailand; I am always surprised and grateful when a package is successfully delivered.

[Timebandit]

Stuck in customs

[goegoe]

We start from far here... OP doesn't even know how to track his parcel on USPS or Thailand post...

 

 

[Suradit69]

5 hours ago, Just Weird said:

USPS is also notoriously slow and inefficient,

Amen.

I've sent tracked items to the US and they reach a major US city fairly quickly and then take longer than it did from Thailand to the US to get from there to their final destination ... and the reverse process is similarly slow from point of posting to a facility from which they head overseas.

 

4 hours ago, NanLaew said:

All inbound international mail customs clearance is done at Laksi Post office, up beside Don Meuang airport. If it needs import duties paid, they will assess and take payment there.

Possibly true if the O/P is in Bangkok, but local post offices away from Bangkok usually hold the item and payment can be made locally.

[thailand49]

Reality check!  you supposed to get it in May, fellas in a few days it will be August. 

Regardless, of the tracking if you make a print out you will be able to confront Thai Post, or whoever was responsible for the delivery.  Right now personally it is gone stolen and all they are doing is playing dump using language as the excuse.

The reality, legally the shipper is responsible it is a bit late, if you paid by CC,  contact your bank and dispute the charges and use another vendor.

[Minh Dao]

6 hours ago, thedemon said:

 

If the package has arrived in Thailand, you should be able to track it here: 

 

http://track.thailandpost.co.th/tracking/default.aspx

 

I tried as I said in the post. This doesn't work with USPS Tracking Number.

[Minh Dao]

1 hour ago, goegoe said:

We start from far here... OP doesn't even know how to track his parcel on USPS or Thailand post...

  

 

As I've said in the post. The tracking number from USPS doesn't work in the tracking site of Thailand Post. The package might have new number when it reached Thailand. But like I said, the newest update in USPS Tracking site is showing that package departed Bangkok, TH and in-transit. Doesn't say anything about new tracking no. or whatever.

[Minh Dao]

5 hours ago, NanLaew said:

All inbound international mail customs clearance is done at Laksi Post office, up beside Don Meuang airport. If it needs import duties paid, they will assess and take payment there.

 

If the OP has a USPS tracking number, take that to Laksi and see if it's there. If it comes up totally missing, then the OP can write it off.

Thanks for your response. Their phone number on Google Maps no longer works. So, I may need to go there to check.

[Minh Dao]

2 hours ago, Jeffrey346 said:

I seem to recall a thread here at TV that stated that most cosmetics are confiscated and never make it through customs. Seems to have something to do with ingredients that may not be imported into the country. A farce as far as I'm concerned.

  

As for your tracking. Thai Post Tracking will take the USPS tracking number. If your package entered Thailand, it should be listed.  Good luck.

oh, don't really know about this confiscation. Thanks for the news.
Btw, as I said, the USPS Tracking number doesn't work for Thailand Post site. It may have a new one in their format but it doesn't show up anything about that in USPS site.

[goegoe]

4 hours ago, Minh Dao said:

As I've said in the post. The tracking number from USPS doesn't work in the tracking site of Thailand Post. The package might have new number when it reached Thailand. But like I said, the newest update in USPS Tracking site is showing that package departed Bangkok, TH and in-transit. Doesn't say anything about new tracking no. or whatever.

 

All USPS tracking numbers work on Thailand post if they are correct. As I said, we start for very very far...

 

There is no different format, no number change, this is BS, I received hundreds parcels from USPS.

 

 

 

Edited July 25, 2018 by goegoe

[TallGuyJohninBKK]

10 hours ago, NanLaew said:

All inbound international mail customs clearance is done at Laksi Post office, up beside Don Meuang airport. If it needs import duties paid, they will assess and take payment there.

 

If the OP has a USPS tracking number, take that to Laksi and see if it's there. If it comes up totally missing, then the OP can write it off.

 

Laksi may well be the entry point into Thailand. But whenever I have an incoming package via USPS that requires tax/duty payment, I get a note advising me to go to the regional post office for where I live that handles packages (not the local PO closest to me) that happens to be at Phra Kanong. I've never gotten a note advising me to go or pay at Laksi.

 

Wherever the OP lives, she can go to her local PO and inquire, and they'll tell her which post office location handles package deliveries for her area. BTW, if sent by USPS, the local delivery in Thailand will always be handled by ThaiPost, not any private carrier.

 

 

Edited July 25, 2018 by TallGuyJohninBKK

[TallGuyJohninBKK]

28 minutes ago, goegoe said:

 

All USPS tracking numbers work on Thailand post if they are correct. As I said, we start for very very far...

 

There is no different format, no number change, this is BS, I received hundreds parcels from USPS.

 

That's been my experience also. It may not always be delivered on time, but it's always trackable via the ThaiPost tracking website.

 

[Just Weird]

11 hours ago, NanLaew said:

All inbound international mail customs clearance is done at Laksi Post office, up beside Don Meuang airport. If it needs import duties paid, they will assess and take payment there.

 

If the OP has a USPS tracking number, take that to Laksi and see if it's there. If it comes up totally missing, then the OP can write it off.

All that is nonsense. I have had 2 dutiable items sent from the US and they were both held at On Nut Post Office and a form delivered to me advising me of the amount of duty to be paid at the Post Office.  If the amount of duty is disputed a re-assessment can be requested in which case it will then go to the Customs Dept for recalculation and then duty will have to be paid there.

 

There is no need to write the item off!  On request Thailand Post will liaise with the USPS with an investigation for tracked items until it is located.  If it's not found then a claim can be made as tracked post is insured. 

[Just Weird]

6 hours ago, Minh Dao said:

I tried as I said in the post. This doesn't work with USPS Tracking Number.

Yes it does if it has entered the Thai postal system otherwise what's the point of tracked mail?

[Just Weird]

6 hours ago, Minh Dao said:

As I've said in the post. The tracking number from USPS doesn't work in the tracking site of Thailand Post. The package might have new number when it reached Thailand. But like I said, the newest update in USPS Tracking site is showing that package departed Bangkok, TH and in-transit. Doesn't say anything about new tracking no. or whatever.

It isn't given a new tracking number when it enters the destination county! No one would know what it was, would they?

[TallGuyJohninBKK]

Imported shipments of cosmetics to Thailand seem to be one of those troublesome items. I've long heard that Customs is particularly finicky about letting such things in. Supposedly out of concern the items have not been certified by the Thai FDA.  But on the other hand, I've shipped a variety of small package things for my wife over the years using airmail or USPS, and never had any problem receiving them.

 

The part about Thai FDA certification is particularly ironic here, considering that Thailand is drowning in fake and substandard and mislabeled and dangerous cosmetic and health/beauty items both produced domestically and imported more locally from China and elsewhere in SE Asia.  And the Thai FDA, in characteristic fashion, does pretty much F. All about all of that even as consumers are dying from the stuff.

 

But try to import the legitimate stuff from the U.S. that really has been certified as safe, and you may end up with a whopping customs bill or see your package disappear into the ether.

Edited July 25, 2018 by TallGuyJohninBKK

[thedemon]

16 hours ago, Minh Dao said:

As I've said in the post. The tracking number from USPS doesn't work in the tracking site of Thailand Post. The package might have new number when it reached Thailand. But like I said, the newest update in USPS Tracking site is showing that package departed Bangkok, TH and in-transit. Doesn't say anything about new tracking no. or whatever.

 

Yes despite what some posters have claimed, the cheapest USPS international postal options don't necessarily have tracking abroad. Tracking works while the item is still in the US but stops after that.

 

https://about.usps.com/postal-bulletin/2007/html/pb22215/kit.3.5.html

 

Q. What level of tracking is available with Priority Mail International?

A. The price of Priority Mail International delivery infor­mation for packages is similar to domestic Delivery Confirmation service. Tracking is available to major destinations in Canada, Europe, and Asia for variable-weight packages and flat-rate boxes only. Tracking is not available for the Priority Mail Interna­tional flat-rate envelope at this time

 

Q. What Extra Services are available for the Priority Mail International flat-rate envelope?

A. Registered Mail service is available for the Priority Mail International flat-rate envelope. Registered mail service is not available for Priority Mail International flat-rate boxes or packages. A certificate of mailing, which only provides a receipt showing evidence of having mailed the item, is available for all Priority Mail International shipments.

 

Last year I had an ebay purchase that was dispatched from the Florida on the 16th September and finally delivered to me in Bangkok on the 24th November. I still have the records because I had claimed a refund from ebay but then asked the seller to re-invoice me after the item unexpectedly showed up.

 

The Thaipost tracking site rejected the USPS tracking number as invalid even after the item was delivered so don't give up hope yet. According to USPS tracking the item left the Chicago International Distribution Center on the 19th September. What happened in the intervening 66 days, who knows?

 

Since you mention that the seller is prepared to send you the goods again perhaps you can explain to them that the shipping method they used previously doesn't have tracking and therefore isn't safe. Maybe there are other shipping options that don't cost too much more.

 

If I was you, in future it might be better if you can find a seller on ebay because then you are protected against non-delivery. It seems that ColourPop cosmetics are offered on ebay, some shipping from HK e.g.: ColourPop

 

 

 

 

 

 

[Slickrick]

My package left US on 28 Jul, USPS priorty, arrives in Bangkok on 3 Aug  and 6 Aug it entered Thai Post system using original tracking number, showing its at customs now.  So far so good, working fine.