I have had accounts with KBank since 2001 and since 2012.

Having moved to a different area of Thailand I asked in my local branch about the procedure.

It was duly explained ( I had Thai person with me ) and I started completing the applications with relevant house documents etc.

Once the documents were completed I was asked if I had children, how many, their age, where they live.

With each question, which I did not answer, I asked "Why do you want to know ?": each time I got the same answer from the banking consultant "The computer is asking".  When I asked why the 'computer' was asking they could not tell me.

I have not gone ahead with the transferring the accounts.

Is this normal procedure ?

I can not remember being asked this when I set up the accounts.

- in Thailand, bank accounts are not transferred from one branch to another.

- the correct procedure is to open an account at the new branch, then transfer the funds from the old to the new acct.

- you can then close the old acct. if you wish. If you have no activity for a year, it will likely be closed automatically

- think twice before closing an acct., and only do so if you are sure you will never need it again.  You can come here any day and read posts from foreigners who

can' t find a bank that will open an account for them.

- I have been here for years, and have never been asked the sort of personal questions you encountered. I presume they wanted to "cross-sell" you something, such as insurance. 

Edited July 30, 20187 yr by allane
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Just now, allane said:

- in Thailand, bank accounts are not transferred from one branch to another.

- the correct procedure is to open an account at the new branch, then transfer the funds from the old to the new acct.

- you can then close the old acct. if you wish. If you have no activity for a year, it will likely be closed automatically

- think twice before closing an acct., and only do so if you are sure you will never need it again.  You can come here any day and read posts from foreigners who can' find a bank that will open an account for them.

Thanks for the prompt response.

Yes, I understood from the bank that I would need to close the existing accounts and then open up new ones.

The accounts are used.

I have no intention of closing any account as I know the difficulties I had back in 2001 when I came to work here, even under contract, for specialists in my field.

I just do not understand why they wanted details of my family.