smedly Posted August 12, 2019 Share Posted August 12, 2019 On 6/8/2019 at 1:03 PM, newatthis said: Can still purchase with money in wallet; but can't top up. I just tried to top up = NO. BUT did a purchase with balance in wallet. you cannot use vouchers Link to comment Share on other sites More sharing options...
IvorBiggun2 Posted August 12, 2019 Share Posted August 12, 2019 (edited) 9 minutes ago, smedly said: you cannot use vouchers They put my refund in a wallet but upon trying to use it they said farang cannot now have money in a wallet. I've had to send them a photo of my passport and the first page of my bank book. In fact I wanted the refund put into my wife's bank account. To have that done I also had to send them a photo of her ID card. Been a month now and I've still not got my money refunded. Originally they told me a refund would take 7 days. Customer service on Lazada stinks. Edited August 12, 2019 by IvorBiggun2 Link to comment Share on other sites More sharing options...
smedly Posted August 12, 2019 Share Posted August 12, 2019 (edited) 22 minutes ago, IvorBiggun2 said: They put my refund in a wallet but upon trying to use it they said farang cannot now have money in a wallet. I've had to send them a photo of my passport and the first page of my bank book. In fact I wanted the refund put into my wife's bank account. To have that done I also had to send them a photo of her ID card. Been a month now and I've still not got my money refunded. Originally they told me a refund would take 7 days. Customer service on Lazada stinks. have you contacted them again about the refund ? sometimes I buy expensive items - TV's (4 over last 8 years) Fridges - washing machines - phones etc etc, had to return some stuff valued at over 80k baht will not be buying anything expensive again unless they sort this stupidity out Edited August 12, 2019 by smedly Link to comment Share on other sites More sharing options...
IvorBiggun2 Posted August 12, 2019 Share Posted August 12, 2019 3 minutes ago, smedly said: have you contacted them again about the refund ? Have contacted them many times with emails and messages. When contacting them live on messages they close the connection when things start getting a little difficult for them. I ask to speak with their supervisors and they all claim that they cannot connect me to one as there is no direct line. Had a big problem with Agent 'Maya' and I wanted to report her. Emailed my complaint but got no reply. 1 Link to comment Share on other sites More sharing options...
smedly Posted August 12, 2019 Share Posted August 12, 2019 8 minutes ago, IvorBiggun2 said: Have contacted them many times with emails and messages. When contacting them live on messages they close the connection when things start getting a little difficult for them. I ask to speak with their supervisors and they all claim that they cannot connect me to one as there is no direct line. Had a big problem with Agent 'Maya' and I wanted to report her. Emailed my complaint but got no reply. Time to stop shopping at Lazada, it is now looking like a scam with respect to refunds rather stupid, buyer protection is a fundamental part of online shopping 2 Link to comment Share on other sites More sharing options...
smedly Posted August 12, 2019 Share Posted August 12, 2019 This now needs to linked to a general lazada thread so that everyone is aware of were they stand if they return a product Link to comment Share on other sites More sharing options...
4evermaat Posted August 12, 2019 Share Posted August 12, 2019 4 hours ago, smedly said: This now needs to linked to a general lazada thread so that everyone is aware of were they stand if they return a product That was apparently tried a few months ago and it was deleted. Caveat Emptor But I don't think the new changes are insurmountable. And maybe you can still use a wallet if you attach significant other's id card #. But particularly for high ticket items or items that are easily "faked" (like SD cards, thumb drives, et al) you should buy from LazMall or official stores (official brand or trusted stores with offline presence and use Lazada as additional sales channel). I've had my fair share of fake goods sold, but the refund was always processed. Even if it took a little bit longer than expected. Next time I shop, I'll look at the wallet situation. Link to comment Share on other sites More sharing options...
AAArdvark Posted August 12, 2019 Share Posted August 12, 2019 7 hours ago, IvorBiggun2 said: They put my refund in a wallet but upon trying to use it they said farang cannot now have money in a wallet. I've had to send them a photo of my passport and the first page of my bank book. In fact I wanted the refund put into my wife's bank account. To have that done I also had to send them a photo of her ID card. Been a month now and I've still not got my money refunded. Originally they told me a refund would take 7 days. Customer service on Lazada stinks. If the wallet was never activated, would/could they still put refunds into it? Link to comment Share on other sites More sharing options...
smedly Posted August 12, 2019 Share Posted August 12, 2019 18 minutes ago, 4evermaat said: I've had my fair share of fake goods sold, but the refund was always processed. Even if it took a little bit longer than expected. Next time I shop, I'll look at the wallet situation. that wallet situation has been explained here, if you return an item (which I have many times) the money is credited to your wallet - since foreigners can no longer use the wallet you have no way to retrieve the refunded money, you could have 100kbaht in there and you can kiss it goodbye, hardly ideal for online trading Link to comment Share on other sites More sharing options...
smedly Posted August 12, 2019 Share Posted August 12, 2019 4 minutes ago, AAArdvark said: If the wallet was never activated, would/could they still put refunds into it? interesting question, I am looking at removing it from my account then they would have to provide an alterative process - so far as soon as I mention wallet the conversation ends Link to comment Share on other sites More sharing options...
IvorBiggun2 Posted August 12, 2019 Share Posted August 12, 2019 2 minutes ago, AAArdvark said: If the wallet was never activated, would/could they still put refunds into it? They put the money/refund into it as I'd paid COD. And when I went to activate the wallet the troubles began as farangs could no longer have a wallet account. No one seemed to know what to do. Link to comment Share on other sites More sharing options...
IvorBiggun2 Posted August 12, 2019 Share Posted August 12, 2019 (edited) 9 minutes ago, smedly said: I am looking at removing it from my account then they would have to provide an alterative process And how are they gonna refund something that was COD. Edited August 12, 2019 by IvorBiggun2 Link to comment Share on other sites More sharing options...
Max69xl Posted August 13, 2019 Share Posted August 13, 2019 On 8/12/2019 at 9:57 AM, IvorBiggun2 said: They put my refund in a wallet but upon trying to use it they said farang cannot now have money in a wallet. I've had to send them a photo of my passport and the first page of my bank book. In fact I wanted the refund put into my wife's bank account. To have that done I also had to send them a photo of her ID card. Been a month now and I've still not got my money refunded. Originally they told me a refund would take 7 days. Customer service on Lazada stinks. They converted my e-wallet money to a voucher. It took like 5 min after chatting with customer service. Link to comment Share on other sites More sharing options...
Max69xl Posted August 13, 2019 Share Posted August 13, 2019 On 8/12/2019 at 10:43 AM, smedly said: Time to stop shopping at Lazada, it is now looking like a scam with respect to refunds rather stupid, buyer protection is a fundamental part of online shopping I have never had any problem with refunds. I've got my money back in about 2 days every time. Sometime I could keep the product and still get the refund. But those times,the stuff I bought wasn't that expensive. But I don't understand why we can't pay online using Bangkok Bank. That option is gone. 1 Link to comment Share on other sites More sharing options...
smedly Posted August 13, 2019 Share Posted August 13, 2019 59 minutes ago, Max69xl said: I have never had any problem with refunds. I've got my money back in about 2 days every time. Sometime I could keep the product and still get the refund. But those times,the stuff I bought wasn't that expensive. But I don't understand why we can't pay online using Bangkok Bank. That option is gone. Neither have I, been shopping with Lazada for years but if you were paying attention to this thread - refunds are credited to your "wallet" - foreigners cannot use the Lazada Wallet, so if you return something - yes the money is credited to the wallet but there is no clear way of getting it out, one poster here has been waiting a month and still has no result, and yes there is also something up with Bangkok Bank - it used to be available and now it isn't As far as messing up an online shopping store - Lazada is the current leader Link to comment Share on other sites More sharing options...
smedly Posted August 13, 2019 Share Posted August 13, 2019 1 hour ago, Max69xl said: They converted my e-wallet money to a voucher. It took like 5 min after chatting with customer service. That could be a possible solution, you are the first person to mention it when did this happen Link to comment Share on other sites More sharing options...
Max69xl Posted August 13, 2019 Share Posted August 13, 2019 10 minutes ago, smedly said: Neither have I, been shopping with Lazada for years but if you were paying attention to this thread - refunds are credited to your "wallet" - foreigners cannot use the Lazada Wallet, so if you return something - yes the money is credited to the wallet but there is no clear way of getting it out, one poster here has been waiting a month and still has no result, and yes there is also something up with Bangkok Bank - it used to be available and now it isn't As far as messing up an online shopping store - Lazada is the current leader My refunds are credited to my thai bank if I paid using my MasterCard. Never ever had refunds credited to my wallet. Link to comment Share on other sites More sharing options...
Max69xl Posted August 13, 2019 Share Posted August 13, 2019 14 minutes ago, smedly said: That could be a possible solution, you are the first person to mention it when did this happen About 3-4 weeks ago. Link to comment Share on other sites More sharing options...
30la Posted August 13, 2019 Share Posted August 13, 2019 3 hours ago, smedly said: Neither have I, been shopping with Lazada for years but if you were paying attention to this thread - refunds are credited to your "wallet" - foreigners cannot use the Lazada Wallet, so if you return something - yes the money is credited to the wallet but there is no clear way of getting it out, one poster here has been waiting a month and still has no result, and yes there is also something up with Bangkok Bank - it used to be available and now it isn't As far as messing up an online shopping store - Lazada is the current leader It was really a good company, not anymore! Link to comment Share on other sites More sharing options...
MAGA 2020 Posted August 14, 2019 Share Posted August 14, 2019 On 6/8/2019 at 9:12 AM, twizzian said: Unless the ordered items are coming from China (overseas) then you don’t always have the COD option If cod option not available, I continue shopping 1 Link to comment Share on other sites More sharing options...
IvorBiggun2 Posted August 14, 2019 Share Posted August 14, 2019 (edited) On 8/13/2019 at 2:01 PM, Max69xl said: My refunds are credited to my thai bank if I paid using my MasterCard. Never ever had refunds credited to my wallet. If I paid by my UK debit Card then refunds went back there. But because I paid by COD they had no where to put it as I never used my Thai bank to pay. So they stuck my refund in a 'wallet' and told me to 'Activate' the account. Upon trying to do so caused a big problem in that being a farang I couldn't open one. So why in hell put it in there? Still haven't had my refund and I'm somewhat pissed about it as when I contact them I may as well talk to myself. Edited August 14, 2019 by IvorBiggun2 Link to comment Share on other sites More sharing options...
ben2talk Posted August 14, 2019 Share Posted August 14, 2019 On 6/7/2019 at 4:07 PM, trd said: I prefer cash on delivery. No hassles. If it doesn't arrive you don't pay, if you change your mind after you ordered you don't pay. And how do you get a refund if you CoD goes tits up after an hour? Credit card is the best way - instant refund. Link to comment Share on other sites More sharing options...
ben2talk Posted August 14, 2019 Share Posted August 14, 2019 On 6/8/2019 at 1:09 PM, steven100 said: Lazada is losing more & more customers day by day. I have tried them twice now and both times the sellers ended up being fake and fraudulent, no stock, no questions answered, and 27 angry customers. Lazada is rubbish, their customer service chat live is run by a bunch of maybe 2-3 unprofessional kids, they just pass the buck if there's a problem. Using Priceza generally brings up better prices on Shopee in my experience - seems better for finding used goods too; I got my Paperwhite there, 2500, from a Thai guy who never realised it's useless for PDF's. Link to comment Share on other sites More sharing options...
Max69xl Posted August 14, 2019 Share Posted August 14, 2019 22 minutes ago, ben2talk said: And how do you get a refund if you CoD goes tits up after an hour? Credit card is the best way - instant refund. I totally agree. I have never had any problems what so ever using my Debit Card from my Thai bank. My refunds have also worked perfectly. Link to comment Share on other sites More sharing options...
Caspersfriend Posted August 15, 2019 Author Share Posted August 15, 2019 14 hours ago, IvorBiggun2 said: If I paid by my UK debit Card then refunds went back there. But because I paid by COD they had no where to put it as I never used my Thai bank to pay. So they stuck my refund in a 'wallet' and told me to 'Activate' the account. Upon trying to do so caused a big problem in that being a farang I couldn't open one. So why in hell put it in there? Still haven't had my refund and I'm somewhat pissed about it as when I contact them I may as well talk to myself. Get anyone with a Thai ID card to activate the wallet and then [as it's your Lazada account] you will be the sole user and be able to use and top-up as you please. Link to comment Share on other sites More sharing options...
recom273 Posted December 10, 2019 Share Posted December 10, 2019 I had to contact Lazada on another matter, to cancel an order and was worried that the money would be added to my wallet. I seem to have been credited before with 80B, although i have never used the wallet. The chat operator said that between the Bank of Thailand and the Anti money laundering office (AMLO) non-Thais are currently unable to activate or top up, effective May 31st 2019. She then sent me the change in terms and conditions, for fun I asked when did I receive an email and confirm i read these conditions. No answer. You can transfer the balance to your account. Go to Home > Help Center > Payments > Withdrawl from Lazada wallet However long I live here, I will never figure out these peoples ideas - 80B is hardly money laundering. Sorry if this solution has been posted in the previous pages TLDR Link to comment Share on other sites More sharing options...
nrasmussen Posted December 10, 2019 Share Posted December 10, 2019 On 7/11/2019 at 11:36 AM, AAArdvark said: After 6 months and maybe 30 orders, I received a tax invoice/receipt for a ฿500 order that was delivered from Thailand. No idea what it is about but since it says invoice/receipt, I will take the receipt option. I've received a few of those too. I believe that's when the item was sold directly by Lazada and not by one of their sellers. Link to comment Share on other sites More sharing options...
alacrity Posted December 10, 2019 Share Posted December 10, 2019 On 6/8/2019 at 9:12 AM, twizzian said: Unless the ordered items are coming from China (overseas) then you don’t always have the COD option Not been my experience at all. Generally I avoid Chinese goods on qualitative grounds. Sometimes you're unaware of the origin until the goods arrive. Had Highs and Lows with Lazada. Mostly highs and I've always paid COD. Lows were cheap Chinese stuff. Link to comment Share on other sites More sharing options...
malt25 Posted December 11, 2019 Share Posted December 11, 2019 I haven't read all replies to the original post. Sorry if I'm repeating another response. But, FYI, I'm a farang, I have a wallet & use it. COD purchases refunded to wallet or into my nominated bank account. Credit card purchase returned, refund credited to credit card account. I find Lazada customer care first class. Same can't be said of all suppliers though. Link to comment Share on other sites More sharing options...
Beggar Posted December 11, 2019 Share Posted December 11, 2019 14 minutes ago, malt25 said: I haven't read all replies to the original post. Sorry if I'm repeating another response. But, FYI, I'm a farang, I have a wallet & use it. COD purchases refunded to wallet or into my nominated bank account. Credit card purchase returned, refund credited to credit card account. I find Lazada customer care first class. Same can't be said of all suppliers though. The Wallet is not available for foreigners and you get a clear message from Lazada. I just tried some days ago. Perhaps it was available at some point. Link to comment Share on other sites More sharing options...
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