giddyup Posted June 9, 2019 Share Posted June 9, 2019 (edited) It's happened a few times now, could be looking at something on Youtube or even the chimes when I remove an USB stick, the sound becomes so distorted that speech is unrecognisable. If I restart the computer it goes back to normal, but wondering if it could be a sound card problem? Edited June 9, 2019 by giddyup 1 Link to comment Share on other sites More sharing options...
OneMoreFarang Posted June 9, 2019 Share Posted June 9, 2019 Do you use external or internal speakers? If external then check the plug(s), that is the most likely problem. If internal speakers try to connect external speakers to check if you hear the same. If you hear the same then likely it's a sound card or driver problem. If internal speaker bad and external ok then the speakers or internal wiring is likely the problem. Link to comment Share on other sites More sharing options...
lopburi3 Posted June 9, 2019 Share Posted June 9, 2019 Can not resist. ???? Believe pulling USB creates a system sound so maybe conflict with your browsing software? Link to comment Share on other sites More sharing options...
madmen Posted June 9, 2019 Share Posted June 9, 2019 update drivers step 1 Link to comment Share on other sites More sharing options...
SteveK Posted June 9, 2019 Share Posted June 9, 2019 40 minutes ago, madmen said: update drivers step 1 This. Go to device manager and uninstall any audio drivers that you have, you may have more than one. Then restart the computer, and it will automatically reinstall the correct drivers. 90% of the time this should fix it. 1 Link to comment Share on other sites More sharing options...
giddyup Posted June 9, 2019 Author Share Posted June 9, 2019 Thanks will try the uninstall tomorrow. Link to comment Share on other sites More sharing options...
giddyup Posted June 9, 2019 Author Share Posted June 9, 2019 8 hours ago, SteveK said: This. Go to device manager and uninstall any audio drivers that you have, you may have more than one. Then restart the computer, and it will automatically reinstall the correct drivers. 90% of the time this should fix it. Not sure what I'm looking for here. I have Audio in Device Manager which shows the speakers and Mic. Then I have Sound, Video and game controllers. Where will I find drivers for the sound? Link to comment Share on other sites More sharing options...
Don Mega Posted June 9, 2019 Share Posted June 9, 2019 2 minutes ago, giddyup said: Where will I find drivers for the sound? Device manager. Link to comment Share on other sites More sharing options...
giddyup Posted June 9, 2019 Author Share Posted June 9, 2019 Just now, Don Mega said: Device manager. Yes, if you see my comments above, I ask where in Device Manager. Link to comment Share on other sites More sharing options...
Don Mega Posted June 9, 2019 Share Posted June 9, 2019 Just now, giddyup said: Yes, if you see my comments above, I ask where in Device Manager. https://support.microsoft.com/en-au/help/4026994/windows-10-fix-sound-problems Link to comment Share on other sites More sharing options...
giddyup Posted June 9, 2019 Author Share Posted June 9, 2019 5 minutes ago, Don Mega said: https://support.microsoft.com/en-au/help/4026994/windows-10-fix-sound-problems Thanks. Link to comment Share on other sites More sharing options...
OneMoreFarang Posted June 10, 2019 Share Posted June 10, 2019 10 hours ago, madmen said: update drivers step 1 Why? If the sound always worked and the device driver was not changed recently why should it be now a problem? 9 hours ago, SteveK said: Go to device manager and uninstall any audio drivers that you have, you may have more than one. Then restart the computer, and it will automatically reinstall the correct drivers. 90% of the time this should fix it. This will work in many cases but not in all cases. Many motherboard companies (with sound on motherboard) have special drivers which won't load automatically. What will likely be reinstalled automatically is the "standard" Windows driver. I think if you make a suggesting like that you should tell the user that it might not work and that maybe he has to look himself to find a driver, maybe somewhere on a manufacturer pages with lots of options. Link to comment Share on other sites More sharing options...
seancbk Posted June 10, 2019 Share Posted June 10, 2019 11 hours ago, SteveK said: This. Go to device manager and uninstall any audio drivers that you have, you may have more than one. Then restart the computer, and it will automatically reinstall the correct drivers. 90% of the time this should fix it. Amazing that without seeing his computer you know what OS he's using. Link to comment Share on other sites More sharing options...
exemplary21 Posted June 10, 2019 Share Posted June 10, 2019 I have installed ransomware on your machine. Send me 7 bitcoins and the problem will go away. Link to comment Share on other sites More sharing options...
tweedledee2 Posted June 10, 2019 Share Posted June 10, 2019 I've had similar issues as the OP when viewing videos attached to Yahoo articles, Fox News etc. several times over the last 2 months. The first time, I updated the drivers which didn't resolve the issues. Running HP Diagnostics couldn't find a problem. After restarting the laptop everything was back to normal. So now I just restart. 1 Link to comment Share on other sites More sharing options...
atyclb Posted June 10, 2019 Share Posted June 10, 2019 try an electronic parts cleaner spray on jacks and plugs while powered off. allow to evaporate before powering on. Link to comment Share on other sites More sharing options...
Tracyb Posted June 10, 2019 Share Posted June 10, 2019 16 minutes ago, tweedledee2 said: I've had similar issues as the OP when viewing videos attached to Yahoo articles, Fox News etc. several times over the last 2 months. The first time, I updated the drivers which didn't resolve the issues. Running HP Diagnostics couldn't find a problem. After restarting the laptop everything was back to normal. So now I just restart. Maybe those Fox News videos were hacked by Russians and now, your computer is infected with right leaning malware! ;-) 1 1 Link to comment Share on other sites More sharing options...
Guest Posted June 10, 2019 Share Posted June 10, 2019 If you find that the sound only seems distorted at the part where the <deleted> in a mini skirt explains to the pizza delivery guy that she has no money and wonders if there is another way to pay ... ummm ... that is a pretty common problem. Link to comment Share on other sites More sharing options...
giddyup Posted June 10, 2019 Author Share Posted June 10, 2019 Moderator, please close. Link to comment Share on other sites More sharing options...
sawadee1947 Posted June 10, 2019 Share Posted June 10, 2019 3 hours ago, tweedledee2 said: I've had similar issues as the OP when viewing videos attached to Yahoo articles, Fox News etc. several times over the last 2 months. The first time, I updated the drivers which didn't resolve the issues. Running HP Diagnostics couldn't find a problem. After restarting the laptop everything was back to normal. So now I just restart. Listening to Fox NEWS????? To Fake NEWS? No need to fix anything 1 Link to comment Share on other sites More sharing options...
Guest Posted June 10, 2019 Share Posted June 10, 2019 14 minutes ago, giddyup said: What I quoted is a fact, and it was in response to someone who thought 2 women kissing was a turn on. My response was appropriate to the subject. However, people who make ridiculous comments when someone is looking for assistance, that they find hilarious, but others find infantile, is not appropriate. Moderator please close, the subject is attracting the loonies. If you tell me the operating system you use, and type of computer ... I will help you. You see, when you ask for help, you have to meet us half way ... THAT is why you are getting these "funny" replies. You are NOT trying to help yourself! Link to comment Share on other sites More sharing options...
giddyup Posted June 10, 2019 Author Share Posted June 10, 2019 14 minutes ago, bangkokequity said: If you tell me the operating system you use, and type of computer ... I will help you. You see, when you ask for help, you have to meet us half way ... THAT is why you are getting these "funny" replies. You are NOT trying to help yourself! I have had all the help I need, that's why I asked the Mod to close. Link to comment Share on other sites More sharing options...
Rimmer Posted June 10, 2019 Share Posted June 10, 2019 Off topic personal attack has been removed also a reply. As per OP request topic is now //CLOSED// Link to comment Share on other sites More sharing options...
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