Star Alliance points to my TG Royal Orchid Plus account

[Goinghomesoon]

I've taken quite a few flights with a Star Alliance partner (Ethiopian Airlines) over the past 6 months but points are yet to come across to my ROP account.  I've been waiting because I wanted to use them for a business upgrade  on some travel that I'm booking soon, but I'm starting to lose hope.   Ethiopian says the information has been sent to TG.   ROP don't answer when I email them.  I'm only a Silver member so not a priority I guess?!

 

How long have you found partner points generally take to be credited to your account?

[rimmae2]

Within a few days.

 

You have to claim within 180 days and claim can be submitted on line. If you have not done that or submitted required documents by e mail or another method then this could be why miles have not been credited (assuming eligible).  Refer to p.6 of Member's Handbook.

[Odin Norway]

I had the same issue in the start up.Check that the same name is on your cards as in your passport. Mine had a small difference. Get online https://www.thaiairways.com/app/rop/enroll/ 

and send your trips done info again.

[rimmae2]

If the OP has not obtained as many miles as expected due to Booking Class, it is often worth paying a little more to pay for a Class that gives more miles especially on longer flights such as Bangkok to Addis Adaba.

[Goinghomesoon]

Thanks all.  Weirdly the short haul flight my family & I took this week is appearing on our ROP statements already (it was a discounted ticket so only a small # of miles but heck they all count).   Our ROP number is in our online Ethiopian Airlines member profile. I just booked my ticket online - same process as always.   I'll have to follow up on the previous flights since they were long-haul Business Class so I really want those points.