Wheres the "Broken" Evisa application hate thread?

[CrossBones]

I know a number of people who have taken over 50 hours to submit their visa applications.

It seems its working but the documents arent going in.

They don't tell you and leave you for weeks expecting to get a visa. 

Then you notice they haven't debited the money from your account

You start sending problem messages to their help desk, nobody bothers to answer

You try to submit again, and again

Finally it says you submitted 10 times and cant do any more.

 

What they dont tell you is the reason that your submission didn't go through is that the uploaded images are too big.

They should be about 500mb or less (not sure). Typically your scanner will make a file several Gigabytes. You need to reduce the size of the image (dimensions) and apply maximum compression.

 

This is all to help the beloved Thai immigration save money on Hard Drive space because we all know how expensive cloud storage is now probably costs them a thousandths of a baht to store your scanned images.

 

 

[CrossBones]

the solution is one line of code to type to the server operating system to allow larger uploads. Possibly a 10 second job for a web developer.

[JohnnyBKK]

It doesn't make sense to upload "gigabytes" of data when you can compress it yourself on your computer and save time and data. A photo takes like 200 to 300 kb, that's 5000 times less than a gigabyte.

[Senior Player]

The size of the uploads have to be within 200KB, not in MB. That means they need the uploaded files to be very small, probably as their system can't handle it and would slow it down, then people really would be complaining. You can alter the size of your large files by using an online free service (if you don't have Photoshop) that converts them to 200KB, then you can download it to your computer and use them instead. The site below is one such place where you can do this...

 

https://www.imgonline.com.ua/eng/compress-image-size.php

[CrossBones]

Yes sorry KB

 

[Senior Player]

4 minutes ago, CrossBones said:

Yes sorry KB

 

I don't disagree with you on this topic. It totally surprised me when I first came here a few week's ago to find very few members discussing it. This was why I created my own thread on My Guide To Online E-Visa Applications as I could see there was nothing to help anyone through this tricky process. And you're right, it can take a long time sorting out all your scans and uploads (a good portion of the morning and afternoon). The payment process is also very sticky, which is what I mentioned in my own thread about this glitch. 

[Tayaout]

It's like 5 lines of code and they could compress the image server side. I know that's a lot to ask lol. 

 

From what I witnessed their developer don't really add any explanation to success/failure since everything seems to be at alpha stage (without any debugging). Probably a student project that will never be completed. 

[Maestro]

Removed an off-topic post.

[OJAS]

17 hours ago, CrossBones said:

I know a number of people who have taken over 50 hours to submit their visa applications.

It seems its working but the documents arent going in.

They don't tell you and leave you for weeks expecting to get a visa. 

Then you notice they haven't debited the money from your account

You start sending problem messages to their help desk, nobody bothers to answer

You try to submit again, and again

Finally it says you submitted 10 times and cant do any more.

Is this a specific issue with a particular embassy or consulate (e.g. London)? Or a more general problem?

[BritTim]

19 hours ago, JohnnyBKK said:

It doesn't make sense to upload "gigabytes" of data when you can compress it yourself on your computer and save time and data. A photo takes like 200 to 300 kb, that's 5000 times less than a gigabyte.

For anyone who is at all technically minded, this is not a major problem. However, many of those applying are retirees who could not tell you what kilobytes, megabytes and gigabytes are, let alone know which programs to use to reduce the size of images and PDF files (without compromising image quality).

 

If such limits are going to be imposed, there need to be very clear "how to" guides to help those who are not technically minded in accomplishing the task. Further, it needs to be possible to check whether your application has been accepted, and to contact someone for help when (from your point of view) it appears the system is not working.