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Bank Verification of Passport?

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My Thai fiance is opening an account.  The organization is requiring a bank to verify the account opening form and also her passport copy.  They require a branch manager sign the form.  We went to her bank and the assistant manager was willing to do but it has to be a full manager.  We went to a larger branch and the manager indicated that bank policy would not allow the signing of nonbank forms.  

Has anyone done such a verification  with their bank and which bank?  We can easily transfer and open an account. 

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